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Customer Service Training Webinars

Learn how to improve customer retention with five key strategies that will secure customers for life with key insights from Bruce Matza.

A customer experience is more than when the customer makes a purchase or closes a deal.

Live on: March 13, 2024
An organization's success is directly correlated to the customer and how well they're being served. Learn how to shift to customer-centricity.
Uncover the importance of customer service standards and gain insight into their needs and expectations for greater satisfaction.
In this informative session, we pull back the curtain so you can see how Disney approaches process improvement. Attend and learn how to make your own process practically perfect!
Learn the ‘Sprinkles principle’ and find out the recipe for creating innovative service that will turn expectations into devotion.
Become a trusted advisor in all interactions with 6 golden rules. Self-assess your current behaviors and actions to build trust and fix broken relationships
Learn from the strategies of the Disney method to align your company culture, create organizational magic, and achieve inspired success!
Transform your service experience with remarkable customer service and an innovative approach that will impress clients and colleagues alike.
This HRDQ-U webinar, Enchanting Customers: The Heart of Innovative Service, is part of our growing library of on-demand webinars. We hope you enjoy watching this content and leave us a comment!
Learn how effectively having difficult conversations in the workplace can increase trust, reduce stress, and improve relationships.
This HRDQ-U webinar, Business B.L.E.S.S. Blueprint- Bless Your Business with Raving Fans, is part of our growing library of on-demand webinars. We hope you enjoy watching this content and leave us a comment!
This webinar is based on HRDQ's What's My Selling Style. Show your salespeople how to analyze and flex their own personality style in a sales situation.

What makes one salesperson so successful and another unsuccessful?

It was a local bakery I had heard neighbors talk about but never visited.

Overview

Customer service skills aren’t just for employees directly involved in traditional customer service jobs. Everybody can benefit from integrating the basic principles of customer service into their day-to-day roles. Thinking of team members, managers, vendors, clients, and partners as “customers” deserving of respect and empathy can help transform working culture and boost morale, as well as your bottom line. Explore the webinars at HRDQ-U to improve your customer service skills today! Get all HRDQ-U learning content. Register for instant access to customer service webinar recordings.

What Makes Exceptional Customer Service?

The fundamental principle of customer service is treating those you serve the way you would like to be treated. This doesn’t mean saying yes to unreasonable requests, nor does it mean compromising your values in order to avoid conflict. It does, however, mean treating those with whom you work with dignity, respect, active attention, and empathy. It also means operating with integrity and transparency. That’s where a powerful training program and customer service webinars can be valuable.

Here are some skills to develop as you work to embed customer service into your company culture

Positive Attitude. It may sound simple, but maintaining an upbeat and positive demeanor can be a challenge, especially with difficult customers, colleagues, etc. Ensure employees understand the basics, from maintaining eye contact to building friendly rapport. Ingraining these fundamentals helps a good attitude become second nature, even during trying interactions.

Feedback Mechanisms. Actively soliciting feedback and providing opportunities for customers to give praise, criticism, or suggestions helps create a positive feedback loop where customers feel heard and employees can improve their service delivery.

Attentiveness. Timely responses help build trust with customers, teammates, bosses, etc. Show your willingness to be a team player by offering solutions when problems arise, rather than just lamenting that things didn’t go as planned. It’s important to set clear boundaries from the outset, so those with whom you work have a sense of when to expect responses from you and when to not. Being intentional about availability and sticking to it cultivates more respect and demonstrates integrity, while preventing employees from burning out by being expected to be constantly “on.”

Long-Term Strategy. Long-term relationships are important. Encourage employees to treat every interaction with an understanding of its lifetime value. You wouldn’t lash out at a colleague with whom you plan to work forever, would you? Nor would you dismiss a customer if you knew they’d be around for years.

Managing Up. Managing up means anticipating the needs of whomever you’re working with and delivering on those needs before you’re even asked. Being attentive and empathetic in this way demonstrates dedication, dependability, and helps to build trust and respect.

HRDQ-U customer service webinars and posts can help you instill a culture of superior service at every level of your organization.
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