Email software and internet service providers (ISP) use AI to block spam. Sometimes, these systems do a great job, and other times, not so much. Make sure you don’t miss out on our emails with webinar and blog post updates and special promotions by whitelisting our emails.
How to Ensure You Get Our Email Messages
Here’s what you can do to help us get through to you.
- Add us to your contact list. Use our email info@hrdqstore.com. This almost always ensures delivery.
- Open our email and click a link. Yes, your ISP is watching. When you don’t open your email from us and click a link now and then, they assume you don’t want emails from us.
- Look for us in your spam bin. If, by chance, we end up in the spam bin, find the “This is not spam” button in your email system and click it. Adding us back to your inbox will tell your ISP we’re not junk.
A big thank you in advance for helping us maintain high email deliverability. Remember, we don’t wish to send you emails you don’t want. At the bottom of every email from us, you’ll find an unsubscribe link so you can quickly and easily opt out. You won’t hurt our feelings (too much), and you can always re-subscribe.
Need More Help with Your System?
Below are more specific instructions for some of the more popular email clients.
AOL WebMail
- Open the email.
- Click on the sender’s name and email address.
- Click “Add to Address Book” in the window that appears.
- Enter any additional information.
- Click Save.
AOL (version 9.0 or higher)
- Copy the “from” address from the latest email (or you can copy the address listed above).
- In the pop-up box, select “Add.”
- Paste the copied address/type the address required in the “Other” email field.
- Make the newly added address the “Primary email address” by checking the checkbox.
- Select “Save.”
AOL 8.0
- Select “Mail” in the menu at the top of the screen.
- Select “Mail Controls.”
- The Mail Control screen will be displayed.
- Select “Next.”
- Select “Customize Mail Controls for this Screen Name” and click “Next.”
- You can select “Allow email from all AOL members, email addresses and domains” (allows all emails).
- Select “Next” until the “Save” button shows up at the bottom.
- Select “Save.”
AOL 7.0
- Select “Mail” in the menu at the top of the screen.
- Select “Mail Controls.”
- The Mail Control Screen will be displayed. Select Next.
- Select “Customize Mail Controls for this Screen Name” and click “Next.”
- In the exclusion and inclusion parameters, include the domain members.paradigm-press.net.
BellSouth / AT&T Web Email
- Open your mailbox.
- Select “Options” on the top right-hand side > Mail Options > Filters > Add Filter.
- Select “Filters.”
- Click “Add Filter”.
- In the top row, labeled From Header, select “Contains” from the pull-down menu. Enter the address in the text box next to the pull-down menu.
Example: You can either give a specific email address or use @hrdq.com, @hrdqstore.com, or @hrdqu.com to whitelist the domain. - Move down to the bottom where there is the option “Move the message to.” Select “Inbox” from the drop-down menu.
- Select the “Add Filter” button once again.
Comcast SmartZone
- Click “Address Book.”
- Click “New” and choose “New Contact.”
- Add the email address and any additional information.
- Click “Save.”
Cox.net Email
- Go to the WebMail Inbox window.
- Click “Preferences”.
- Under General Email Preferences, click “Blocked Senders.”
- Type in the sender or domain you wish to allow in the Exceptions List.
- Click “Add.”
- Click “Save.”
EarthLink
- Open the Address Book.
- Click “Add.”
- Enter your contact’s domain.
- Click “Save.”
Entourage
- Open the email.
- Right-click the sender’s email address.
- Select “Add to Address Book” in the shortcut menu.
- Verify the sender’s contact details.
- Click “Save.”
Gmail
To ensure that you receive emails in your inbox, you can add the email address to your contact list. If one of our emails has been moved to the spam folder, you can mark it as “Not Spam” to whitelist it.
- Select contacts from the options on the left side of the Gmail Inbox.
- Select “Create Contact” on the top menu.
- Enter the email address in the primary email box.
- Select “Save.”
MacMail
- Open the email.
- Ctrl-click the sender’s email address and select “Open in Address Book.”
- Verify the sender’s contact details.
- Click “Save.”
McAfee SpamKiller
- Click “Friends.”
- Click “Add.”
- Enter your contact’s domain.
- Click “OK.”
MSN
- Select “Settings” > “Email” > “Junk e-mail” (bottom left, just above Calendar).
- From the E-mail settings screen, select “Junk E-mail Guard.”
- Select “Safe List.”
- Enter the email address.
Example: You can either enter a specific email address or use any or all of our sender domains (shown below) to whitelist the domain. - Select “Add.”
Mozilla Thunderbird
- Check if your contact’s email is in your Junk folder, then right-click on the email and choose “Mark As Not Junk.”
- Click “Address Book.”
- Make sure that the Personal Address Book is highlighted.
- Click “New Card.” The New Card window will display.
- Under the Contact tab, copy your contact’s From address and paste it into the Email dialog box.
- Click “OK.”
Norton AntiSpam
AntiSpam works along with Outlook, Outlook Express, Netscape, Yahoo, and MSN/Hotmail to block spam emails before it reaches your inbox. To make sure emails reach you, you can add us to your Personal Friends list or Global Friends list. Here is how you can do that:
- Start Norton AntiSpam and select the “Status & Settings” tab.
- Select “AntiSpam.”
- Select the “Configure” button located on the right-hand side at the bottom of the screen.
- Select the “Allowed List” tab – the second tab on the list of tabs.
- Select “Add.”
- Enter the email address in the Email address box.
- Select “OK.”
Outlook
For 2003, 2007, and Express – without an example email address in your inbox:
- Select “Actions” from the toolbar at the top of the screen.
- Select “Junk E-mail.”
- Select “Junk E-mail Options…”
- Click the “Safe Sender” tab.
- Click “Add.”
- Type in the email address you wish to add to your safe sender list.
- Click “OK.”
For 2003, 2007, and Express – with an example email address in your inbox:
- Open the email.
- In the Toolbar options at the top, click the “Safe Lists” drop-down.
Note: This is located in the “Junk Email” section - Select “Add sender to Address book.”
- Click “OK.”
For 2003, 2007, and Express – to whitelist an entire domain:
- Open the email.
- In the Toolbar options at the top, click the “Safe Lists” drop-down.
Note: This is located in the “Junk Email” section - Select “Add Sender’s Domain to Safe Senders List” (@hrdq.com, @hrdqstore.com, @hrdqu.com).
- Click “OK.”
For 2010
- In Outlook, go to the Home tab.
- Click the “Junk” button.
- Choose “Junk E-Mail Options” from the drop-down list.
- Go to the Safe Senders tab.
- Type in either the email address or the domain name you wish to add.
- Click OK.
For 2013
- In Outlook, go to the Home tab.
- Click “Junk” > “Junk Email Options.”
- Select the “Safe Senders” tab and click “Add.”
- In the Add address or domain box, enter the email address or the domain name you want to whitelist.
- Click “OK” and close the window.
Express
- In Outlook, go to the Tools menu.
- Select “Address Book.”
- Click “New” and select “New Contact” from the dropdown menu.
- Type in email address and include any details you want.
- Click “OK.”
Outlook.com (formerly Hotmail)
- Open your Outlook mailbox.
- Select “Options” from the top right (next to the question mark).
- Select “More options” > “Safe and blocked senders” (under Preventing junk email) > “Safe senders.”
- In the space provided, enter the address.
Example: You can either enter a specific email address or use hrdq.com, hrdqstore.com, or hrdqu.com to whitelist our domains. - Select “Add” to list.
- Ensure the safe mailing lists box has the address you entered and select “OK.”
Road Runner
Adding an email address to the safe sender list will add the email to your inbox and future emails will be delivered to the inbox.
- Open your Road Runner mailbox.
- Open your Junk Mail folder.
- Select the email that includes the e-mail address you would like to add as a safe sender.
- Click “Mark as Not Spam.”
Spam Assassin
- Find the spam assassin folder on your hard drive, and open it.
- There should be a file named user_prefs. Open it with a text editor (such as Notepad).
- If there is no such file, create it. Instructions to do so are available at Spam Assassin.
- Make a new line in the file. On that line, enter whitelist_from, followed by the address that you wish to whitelist. To whitelist the domain, enter @hrdq.com, @hrdqstore.com or @hrdqu.com.
- Save and close the file.
Verizon
- Open your Inbox.
- Click “Options.”
- Click “Block Senders.”
- Locate the Safe List.
- Enter your contact’s domain.
- Click “OK.”
Windstream
- Click the “Settings” tab.
- Click “Messages.”
- Click “Allow and Block Messages.”
- Select “Advanced Block Senders.”
- In the Allowed Senders and Domains area type the senders and domains you want to allow.
- Click “OK.”
Yahoo
In Yahoo Mail, your Contacts list is your whitelist. To add the From Address to your Yahoo Contacts:
- Open your Yahoo mailbox.
- Click the address book icon under the Yahoo! Mail logo. When you roll your mouse over it, it will say Contacts.
- Click “New Contact.”
- Fill in the fields of your Contact.
- Click “Save.”
Emails from us should now be delivered to your Inbox!
Is your email client or spam filter not listed? Do we have the proper instructions?
Send us a note at support@hrdqstore.com.
