Six Golden Rules for Building Lasting Customer & Client Relationships

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HRDQ-U Webinar | Six Golden Rules for Building Lasting Relationships

Six Golden Rules for Building Lasting Customer & Client Relationships

This On-Demand event was originally presented on November 18, 2015 (60 min)


Any person whose thoughts and actions are grounded in the principles of customer respect and mutual collaboration is a trusted advisor. To the trusted advisor, the relationship experience is paramount and is based on caring about the customer’s long-term business interests.

How can you make the transition to becoming a trusted advisor in all your interactions both internally and externally? For any organization comprised of (business development, technical experts, process professionals, customer relationship representatives, leaders, executives, management teams, and other training and subject matter experts), following six golden relationship rules to make this transition process work every time and every day is an effort worth pursuing.

Attendees will learn

  • How to utilize the 6 golden trusted advisor relationship rules.
  • How to turn around situations where trust has been broken.
  • How to self-assess their current trusted advisor’s behaviors and actions.
  • How to create an action plan to building trust that.
  • How to apply the benefit of becoming a trusted advisor and how to make it a reality in all interactions and communications.
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HRDQ-U is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP®️ or SHRM-SCP®️ recertification activities.
Six Golden Rules for Building Lasting Customer & Client Relationships

Special offers from our sponsor

The Golden Rule Customizable Courseware

Help employees consistently show respect in their daily interactions. This program teaches participants the behaviors that foster a respectful environment, helping them establish self-respect, build reciprocity with colleagues, and sustain respect during periods of stress, uncertainty, and change.

Take 15% OFF this course with code GOLDEN15


Mark Hordes is the founder and lead consultant with Mark Hordes Management Consultants, LLC, a Houston-based coaching and training firm dedicated to helping companies increase their relationships with their customers and clients. He brings over 25 years of experience in consulting with organizations in human resources and talent management. He was a former change management and human capital partner with Accenture and also held consulting positions with Molten Group, American Productivity & Quality Improvement, Sinclair Group, and Dillingham Associates.

Mark is the co-author of the best-selling business book, S-Business: Reinventing the Services Organization by Select Books, New York, New York. A keynote speaker at industry conferences and quoted frequently by leading media and publications, he is a guest contributor to the Houston Business Journal and Houston Chronicle as well as Singapore Straits publication. He was the publisher of “The Organizational Excellence Journal” an electronic human resources and talent management electronics newsletter.



Training Tools for Developing Great People Skills

This event is sponsored by HRDQ. For 45 years HRDQ has provided research-based, off-the-shelf soft-skills training resources for classroom, virtual, and online training. From assessments and workshops to experiential hands-on games, HRDQ helps organizations improve performance, increase job satisfaction, and more.

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