The employee experience in any organization must be in sync with the soaring ideals of its mission statement because gaps between the real and the ideal will always manifest in low employee satisfaction, high turnover, leadership burnout, and poor customer satisfaction. The challenge is that most workplace teams and leadership struggle to understand their workplace culture. If you ask a fish to describe water, the fish can’t do it even though he swims in it every day. In this presentation, interculturalist Marcia Carteret will offer participants a framework for understanding their workplace culture. What do interpersonal communication dynamics reveal about the values – codified or not – that drive established daily routines? What are the expectations of roles and relationships people assume they share on a work team? How do these expectations extend to clients and customers, and how do misaligned expectations affect the customer experience?
Marcia Carteret has a knack for making meaningful connections with audiences and a passion for helping others maximize their potential. “My job is to assist organizations in developing their workplace culture so that it supports their MOST valuable asset – their people.” Marcia has helped individuals in dozens of organizations understand and amplify their team communication dynamics and workplace culture. Audiences love her practical strategies they can apply personally and professionally.
Marcia gained much of her expertise in workplace performance in her family’s successful employee assistance business in Washington D.C. In 2008, she joined the faculty of the University of Colorado School of Medicine as an expert in healthcare team communication and cross-cultural patient care. She has trained care teams in over a hundred private medical practices, hospitals, clinics, non-profits, and community-based organizations. For more information, please visit her website at www.dimensionsofculture.com.