HRDQ-U Webinar | The Dynamics of Rapport

The Dynamics of Rapport: Using Neurolinguistics to Improve Communication

This On-Demand event was originally presented on May 4, 2016 (60 min)


Have you ever felt like you “hit it off” with someone – maybe even after knowing him or her for just a short period of time or discovering that you have very little in common with that person? Still, you just sensed you would get along despite the reasons why you shouldn’t.

Now, turn it around. A friend introduces you to someone they just know you’ll love. Or you meet someone that you expect to like immediately. Yet you’re surprised when you dislike them right off the bat – or you’re indifferent to that person at best.

So what’s going on, and why does this phenomenon happen to all of us? Rapport.

Join us for an informative webinar that will lead you through the fascinating and dynamic world of rapport. You will explore every phase, from developing rapport to turning resistance into irresistibility.

Attendees will learn

  • How to identify the sensory-based preferences of others (e.g., visual, auditory, and tactile).
  • How to pay attention to both the big picture as well as the small details when communicating with others.
  • How to develop flexibility to improve communication with others.
  • How to anticipate, address, and eliminate conflict before it occurs.
  • How to listen to others to get a better understanding of who they are and what they want.


Jim Eicher is a well-respected author and consultant and a subject matter expert in the fields of sales, organizational strategy, leadership, and communication. During his career, he held leadership roles at Booz Allen Hamilton, Andersen Worldwide, Symantec, and NetApp. He was also the founder of Cognitive Management, training and consulting with worldwide clients such as Xerox, Reuters, Sony, Simon and Schuster, Amdahl, and Nortel.

In addition to the Neurolinguistic Communication Profile, Jim is the author of the highly acclaimed book on management communication, Making the Message Clear as well as the assessment tools Leader-Manager Profile, Post-Heroic Leadership: Managing the Virtual Organization, and Rapport: Matching and Mirroring Communication.



Training Tools for Developing Great People Skills

This event is sponsored by HRDQ. For 45 years HRDQ has provided research-based, off-the-shelf soft-skills training resources for classroom, virtual, and online training. From assessments and workshops to experiential hands-on games, HRDQ helps organizations improve performance, increase job satisfaction, and more.

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