HRDQ-U Webinar | Taking Control of Conflict

Taking Control of Conflict: Skills for Resolving Workplace Disputes

This On-Demand event was originally presented on October 4, 2016 (60 min)
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Overview

No organization – no matter how healthy it may appear – is exempt from conflict. In fact, recent studies suggest that a whopping 85% of employees experience conflict at work. But let’s face it, conflict is here to stay. That’s why it’s so important to give individuals the skills they need to handle conflict with insight, knowledge, and maturity.

Register today for Taking Control of Conflict: Skills for Resolving Workplace Disputes. Whether you’re witnessing snippy squabbles among coworkers or major disagreements between managers, this webinar is for you. We’ll explore the different types of conflict and introduce you to five conflict strategies. By the end of this power hour, you’ll have a practical, common-sense approach for minimizing – and even preventing – unnecessary conflict.

Attendees will learn

  • The different types of conflict that exist in today’s organizations.
  • Recognize the sources of conflict that most often occur in the workplace.
  • Five conflict strategies and when to use them.
  • How to implement an effective conflict management training plan.

Presenter

Dr. Annette Cremo is a seasoned training professional with over 15 years of experience in education, organization development, and human resources. Her clients include AAA, GlaxoSmithKline, Hershey Foods, and Ingersol Rand. In addition to being a training professional, Dr. Cremo is a university instructor, leading courses in training and presentation skills at Pennsylvania State University.

An expert in team building, leadership, and supervisory skills, Dr. Cremo earned her PhD in psychoeducational process from Temple University. Her doctoral research examined the active learning process for high-performance work teams and the group problem-solving process.

Sponsor

HRDQ
HRDQ

Training Tools for Developing Great People Skills

This event is sponsored by HRDQ. For 45 years HRDQ has provided research-based, off-the-shelf soft-skills training resources for classroom, virtual, and online training. From assessments and workshops to experiential hands-on games, HRDQ helps organizations improve performance, increase job satisfaction, and more.

Learn more at HRDQstore.com

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