Strategies and Tactics to Navigate Difficult Conversations with Confidence webinar

Strategies and Tactics to Navigate Difficult Conversations with Confidence

This On-Demand event was originally presented on April 5, 2023 (60 min)


Difficult conversations are inevitable, but the anxiety and stress that comes with them don’t have to be. The skills for any conflict or difficult conversation are usually straightforward, but the real key to confidently using them is mastering the inner game. True confidence comes from understanding our own beliefs around conflict, our response to strong emotions, and the skills to manage someone else’s emotions. Whether you avoid difficult conversations to keep the peace, freeze up when trying to negotiate with others, or feel bad when you’re responsible for giving bad news, this webinar will give you the skills to confidently communicate and assert yourself.

Attendees will learn

  • What makes having difficult conversations so difficult?
  • The importance of preparing, and what truly matters in preparation and what doesn’t.
  • The components of the inner game that can limit your success, and how you can conquer yourself.
  • The four words that make any situation worse, and what to use instead.
  • A simple framework to guide the conversation and increase the probability of a collaborative outcome.
  • How to take your questions to the next level and use them strategically to get the information that can make a difference in the conversation.


Chris Wong started his career as a direct care staff member for adolescents in a psychiatric inpatient hospital. He enjoyed working with the youth so much that he went to Boston University School of Medicine, where he received his Master’s in Mental Health Counseling and Behavioral Medicine. After graduating, he worked as a licensed therapist in a variety of settings, including an adolescent residential treatment center, outpatient clinics, and mobile crisis evaluations in the Boston and Cambridge area.

In 2016, he started work as a training manager at a non-profit child welfare agency, developing and facilitating trainings to support staff around clinical interventions, cultural humility, and any needed training support for programs. In 2019, he moved into a new role as Director of Employee Learning and Development, where he oversees leadership and career development for the organization. This includes training and coaching for leaders at all levels of the organization to both strengthen and build a leadership pipeline.

Chris is a certified executive coach and works with HR and L&D leaders on difficult conversations, conflict resolution, building powerful relationships, leadership development, productivity, leading change, diversity, equity, and inclusion.



Training Tools for Developing Great People Skills

This event is sponsored by HRDQ. For 45 years HRDQ has provided research-based, off-the-shelf soft-skills training resources for classroom, virtual, and online training. From assessments and workshops to experiential hands-on games, HRDQ helps organizations improve performance, increase job satisfaction, and more.

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Everyone is talking about HRDQ-U webinars!

Strategies and Tactics to Navigate Difficult Conversations with Confidence

“This was helpful for me to identify areas to practice more when it comes to having difficult conversations. It reminds me that in order for the conversation to be productive, respectful and responsive, we need to meet all of these points.”

– Erin B.

Strategies and Tactics to Navigate Difficult Conversations with Confidence

“I get extreme anxiety when it comes to these conversations at work or in everyday life. This webinar has helped me with a few tips and pointers. Thank you.”

– Melinda D.

Strategies and Tactics to Navigate Difficult Conversations with Confidence

“I always enjoy these HRDQ webinars. It’s not too much of a time commitment and I always leave with some tips to make my job better.”

– Kendall H.


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