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Any person whose thoughts and actions are grounded in the principles of customer respect and mutual collaboration is a trusted advisor. To the trusted advisor, the relationship experience is paramount and is based on caring about the customer’s long-term business interests.
How can you make the transition to becoming a trusted advisor in all your interactions, both internally and externally? For any organization comprising business development experts, technical specialists, process professionals, customer relationship representatives, leaders, executives, management teams, and other training and subject matter experts, following the six golden relationship rules to make this transition process work every time and every day is an effort worth pursuing.
Mark Hordes is the founder and lead consultant of Mark Hordes Management Consultants, LLC, a Houston-based coaching and training firm dedicated to helping companies strengthen their relationships with customers and clients. He brings over 25 years of experience in consulting with organizations in human resources and talent management. He was a former change management and human capital partner with Accenture and also held consulting positions with Molten Group, American Productivity & Quality Improvement, Sinclair Group, and Dillingham Associates.
Mark is the co-author of the best-selling business book S-Business: Reinventing the Services Organization by Select Books, New York, New York. A keynote speaker at industry conferences and frequently quoted by leading media and publications, he is a guest contributor to the Houston Business Journal, Houston Chronicle, and Singapore Straits publication. He was the publisher of “The Organizational Excellence Journal,” an electronic newsletter covering human resources and talent management.
Training Tools for Developing Great People Skills
This event is sponsored by HRDQ. For 45 years HRDQ has provided research-based, off-the-shelf soft-skills training resources for classroom, virtual, and online training. From assessments and workshops to experiential hands-on games, HRDQ helps organizations improve performance, increase job satisfaction, and more.
Learn more at HRDQstore.com
Discover practical ways to lead with kindness, build stronger teams, and create a workplace where people feel valued, heard, and motivated – you’ll walk away with strategies you can apply immediately to your workplace.
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