Mousify Your Culture. Magnify Your Results.

Webinars     Workshops      Articles

Mousify Your Culture. Magnify Your Results.

Mousify Your Culture. Magnify Your Results.

This On-Demand event was originally presented on September 6, 2023 (60 min)


People think that everything Disney touches is magic. It isn’t. It’s a method. More specifically, it’s a methodical culture intentionally aggressively focused on the leadership of Walt Disney-inspired components: Purpose, Priorities, People, Platform, and Process.

In this Disney-inspired session, Lenn Millbower, a 25-year Walt Disney World training leader and the author of the book Care Like a Mouse, reveals strategies and tactics Walt Disney World has used to align those five components throughout the organization. The result? The method that creates magic. You can then methodically align your culture to create your own organizational magic.

In addition to training and HR professionals, independent consultants, and managers who deliver training, this session is also for leaders looking to implement change within their organization and managers who want to increase engagement among employees.

Attendees will learn

  • How to engage your employees through a Disney-like simple-to-comprehend service Purpose Statement that aligns all employee tasks to the larger service goal.
  • To identify the Priorities required to align leaders and employees and their assigned tasks to the Purpose behind those tasks.
  • How to estimate your effectiveness at, or the need to further enhance, people-focused strategies for developing, focusing, and engaging employees in the delivery of amazing customer service.
  • To explore a process for “plussing” your existing offerings so that they always exceed your customers’ expectations.
SHRM Recertification Provider Logo
HRDQ-U is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP®️ or SHRM-SCP®️ recertification activities.
Mousify Your Culture. Magnify Your Results.


Lenn Millbower, the Mouse Man™ and author of Care Like a Mouse, teaches Walt Disney-inspired service, leadership, innovation, training, and success strategies. Everything Disney touched seems magical. It isn’t. It’s a method. Lenn saw that method up close. He spent 25 years at Walt Disney World as an Epcot Operations trainer, Disney-MGM Studios stage manager, Animal Kingdom opening crew, Disney Institute, Disney University, and Walt Disney Entertainment management. Now, he shares methodologies that will help you make your own magic.

Connect with Lenn on FacebookTwitterYouTube, and at

Available on Amazon



Training Tools for Developing Great People Skills

This event is sponsored by HRDQ. For 45 years HRDQ has provided research-based, off-the-shelf soft-skills training resources for classroom, virtual, and online training. From assessments and workshops to experiential hands-on games, HRDQ helps organizations improve performance, increase job satisfaction, and more.

Learn more at

Related HRDQstore training resources
More topics from HRDQ-U
Career development
Diversity and inclusion webinars
Diversity &
Business coaching webinar
Webinar customer service
Creativity and innovation skills training
Creativity &

Everyone is talking about HRDQ-U webinars!

Mousify Your Culture. Magnify Your Results.

“Great session. High-quality presentation with quality material.”

– Chuck C.

Mousify Your Culture. Magnify Your Results.

“He is an excellent speaker.”

– Hero G.

Mousify Your Culture. Magnify Your Results.

“Very enjoyable webinar with great points – one that will stick with you – not boring with great detail of information shared.”

– Minnie P.


Your email address will not be published. Required fields are marked *

Log In