From Conflict to Connection: Handling Difficult Behaviors in Tough Conversations

From Conflict to Connection: Handling Difficult Behaviors in Tough Conversations

This On-Demand event was originally presented on August 9, 2023 (60 min)
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Overview

Hard conversations are made harder by challenging behaviors that derail your conversations.  You’re already stressed about having the conversation and it only creates more frustration.  And now you feel more overwhelmed and lost at how to proceed.  In this webinarlearn expert tips and strategies to address difficult behaviors head-on, diffuse tension, and build rapport.  You’ll walk away with tangible ways to both prevent these behaviors as well as proven techniques to navigate challenging interactions with confidence and achieve positive outcomes.

Attendees will learn

  • How to identify difficult behaviors
  • Techniques to prevent difficult behaviors
  • Practical strategies to de-escalate and manage challenging behaviors
  • Scripts for addressing behaviors and fostering positive outcomes
  • How to build rapport and create meaningful connections, even in challenging interactions

Presenter

Chris Wong is a licensed therapistcertified executive coach, and Founder, Owner of Leadership Potential ⇗, where he helps leaders develop confident communication skills in challenging situations and relationships. Chris has overseen leadership and organizational development at a non-profit in the Northeast USHis work included training and coaching for leaders at all levels of the organization to both strengthen and build a leadership pipeline.

Chris also works with HR, L&D, and nonprofit leaders around difficult conversations, conflict resolution, building powerful relationships, leadership development, productivity, and leading change, diversity, equity, and inclusion initiatives. 

Sponsor

From Conflict to Connection: Handling Difficult Behaviors in Tough Conversations
Leadership Potential

I work with small to mid-sized HR and business leaders to help them get out of the weeds and get more strategic in their roles.  I offer coaching, training, and consultation, and help leaders get things done.

Learn more at LeadershipPotential.com

From Conflict to Connection: Handling Difficult Behaviors in Tough Conversations
Mastering Difficult Conversations: Developing confident communication skills for challenging situations

This LeadershipPotential course was specifically designed to help those who have trouble navigating difficult conversations in their personal and/or in their professional life.

If you find yourself feeling stuck at important personal or professional milestones—this self-paced online course can help guide you through some of the roadblocks and pitfalls preventing you from mastering your confidence.

Get 10% off with code: HRDQ 

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