From Conflict to Connection: Handling Difficult Behaviors in Tough Conversations

From Conflict to Connection: Handling Difficult Behaviors in Tough Conversations

This On-Demand event was originally presented on August 9, 2023 (60 min)


Have you ever had anxiety or stress over a future conversation you need to have with someone? Hard conversations become even more challenging when confronted with difficult behaviors that hinder effective communication. These behaviors intensify the stress associated with the conversation, leaving you feeling overwhelmed, frustrated, and unsure about how to move forward.

In this webinar, learn expert tips and strategies to address difficult behaviors head-on, diffuse tension, and build rapport. You’ll walk away with tangible ways to prevent these difficult behaviors and proven techniques to confidently navigate challenging interactions and achieve positive outcomes.

Attendees will learn

  • How to identify difficult behaviors.
  • Techniques to prevent difficult behaviors.
  • Practical strategies to de-escalate and manage challenging behaviors.
  • Scripts for addressing behaviors and fostering positive outcomes.
  • How to build rapport and create meaningful connections, even in challenging interactions.
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HRDQ-U is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP®️ or SHRM-SCP®️ recertification activities.
From Conflict to Connection: Handling Difficult Behaviors in Tough Conversations

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Chris Wong is a certified executive coach, licensed therapist, and seasoned leadership development professional with a proven track record in the nonprofit sector. He specializes in guiding leaders through strategic prioritization, confident navigation of difficult conversations, and fostering high-performing cultures. As a facilitator and public speaker, Chris has trained hundreds of leaders and spearheaded successful organizational projects. His extensive experience spans nonprofit, health insurance, and government systems and encompasses leadership development, strategic planning, change management, and diversity, equity, and inclusion.

Currently, he partners with human service nonprofit executives to execute strategic plans, addressing challenges such as conflict resolution, culture enhancement, productivity improvement, and fostering inclusive work environments.



From Conflict to Connection: Handling Difficult Behaviors in Tough Conversations
Leadership Potential

I work with small to mid-sized HR and business leaders to help them get out of the weeds and get more strategic in their roles. I offer coaching, training, and consultation, and help leaders get things done.

Learn more at

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