What Caused It? Connecting Programs to Results

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What Caused It? Connecting Programs to Results HRDQ-U Webinar

What Caused It? Connecting Programs to Results

This On-Demand event was originally presented on July 22, 2020 (60 min)


Sales of the latest handheld devices have increased 50% over the last quarter, leading senior executives to ask, “What caused it?” Employee turnover declined by 20% in the past nine months. Senior executives ask, “What caused it?” Compliance discrepancies have decreased by 40%. Executives ask, “What caused it?” This simple question, “What caused it?” is not an unfair question for senior executives to ask. Our ability to isolate the effects of programs and projects positions us to answer this important question in a credible way. Our inability to answer this question opens the door to let others answer it for us.

Isolating the effects of a program is not about isolating programs from other activities going on within the organization. In fact, by isolating the effects of your program, you’re positioning yourself as a better business partner. You can credibly explain how you know the investments in programs are driving the results you claim. Isolating the effects of a program is key in providing evidence that programs drive improvement in business measures. Knowing how to connect programs to results is a must if talent development professionals are to demonstrate the impact and ROI of their projects.

Attendees will learn

  • To describe the importance of isolating the effects of programs.
  • To apply at least three techniques to isolate the effects of programs.
  • To determine when to use each of the techniques covered in this session.
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HRDQ-U is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP®️ or SHRM-SCP®️ recertification activities.
What Caused It? Connecting Programs to Results


Dr. Patti Phillips, Ph.D., CEO of ROI Institute, Inc., is a renowned leader in measurement and evaluation. Patti helps organizations implement the ROI Methodology®️ in more than 70 countries around the world.

Since 1997, Patti has been a driving force in the global adoption of the ROI Methodology and the use of measurement and evaluation to drive organization change. Her work as an educator, researcher, consultant, and coach supports practitioners as they develop their own expertise in an effort to help organizations and communities thrive. Her work spans private sector, public sector, nonprofit, and nongovernmental organizations.

Patti serves as a member of the Board of Trustees of the United Nations Institute for Training and Research (UNITAR). She serves as chair of the Institute for Corporate Productivity (i4cp) People Analytics Board; Principal Research Fellow for The Conference Board; board chair of the Center for Talent Reporting (CTR); and is an Association for Talent Development (ATD) Certification Institute Fellow. She also serves on the faculty of the UN System Staff College in Turin, Italy.

Patti has authored or edited more than 75 books on the subject of measurement, evaluation, analytics, and ROI. Her work has been featured on CNBC, Euronews, and in more than a dozen business journals.



Training Tools for Developing Great People Skills

This event is sponsored by HRDQ. For 45 years HRDQ has provided research-based, off-the-shelf soft-skills training resources for classroom, virtual, and online training. From assessments and workshops to experiential hands-on games, HRDQ helps organizations improve performance, increase job satisfaction, and more.

Learn more at HRDQstore.com

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Everyone is talking about HRDQ-U webinars!

What Caused It? Connecting Programs to Results

“I found this webinar most informative and can poll the groups that I work with based on the information received.”

Selma G.

What Caused It? Connecting Programs to Results

“Patti had great examples of applying the process of isolating the effects of programs and utilizing these metrics to show Return on Investment. This training session will allow me to more effectively show the impact of my organization’s training programs to our leaders. It was a great use of my time and I highly recommend it.”

Laken G.

What Caused It? Connecting Programs to Results

“I love the webinars provided by HRDQ-U.”

Sheila H.


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