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The Emotionally Intelligent Manager | HRDQ-U Webinar

The Emotionally Intelligent Manager: Essential Skills for Leading Others with Confidence

View on June 25, 2024
Start time 2:00 pm (ET)


Did you know . . . ?

  • Emotional intelligence (EQ) is the single strongest predictor of performance.
  • 90% of top performers score high on emotional intelligence.
  • A UC Berkeley study found that emotional intelligence was 400% more powerful than IQ when predicting who would have success in their field.


When it comes to defining intelligence, we typically think in terms of IQ or “intelligence quotient.” A few decades ago, however, a new definition of intelligence began to take shape that had nothing to do with conventional notions of intellect. Emotional intelligence, or EQ, refers to our capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and others. Furthermore, research suggests that EQ is actually more important than IQ for success in jobs at all levels.

In this program, you’ll learn about the four critical dimensions of EQ – self-awareness, self-management, social awareness, and relationship management – and how these competencies drive our behavior and impact our outcomes:

  1. Self-awareness is the foundation for the other three competencies. If we are unable to recognize our own emotions, it will be virtually impossible to manage them (let alone the emotions of others).
  2. Self-management, or impulse control, flows from a base of self-awareness. A leader cannot hope to manage emotions in others without first possessing the ability to manage their own.
  3. Social awareness, the third domain of emotional intelligence, is the ability to empathize. Empathy, the sense of being “on the same wavelength” with another, is perhaps best described as an attunement to how others feel in a particular moment.
  4. Relationship management is the fourth and final EQ domain. Familiar leadership competencies such as influence, conflict management, and teamwork fall under this category.


In addition to familiarizing yourself with these four domains of emotional intelligence, you’ll learn ways to strengthen your own EQ to better manage stress, build fruitful relationships, and achieve superior results at work.

Attendees will learn

  • The four dimensions of EQ and how they impact your effectiveness.
  • How to strengthen your ability to identify your emotional state “in the moment.”
  • How to manage your emotions more skillfully under stress.
  • How to become a better listener to build empathy and connection with others.
  • How to recognize behaviors that foster strong, trusting relationships.

Special offers from our sponsor

Emotional Intelligence

The Emotional Intelligence course offered by the Reproducible Training Library enhances an individual’s soft skills in four essential aspects – intrapersonal skills, interpersonal skills, adaptability, and resilience. The course provides strategies to develop each of these skills, equipping participants to confront issues, solve problems, and manage change and stress with composure and clarity.

Get 15% OFF at checkout with code DEVELOPEQ


Dr. Michael Brenner is the founder and CEO of Right Chord Leadership. Dr. Brenner collaborates with leaders and teams at all levels to strengthen the essential skills needed for peak performance. He achieves this by drawing on more than two decades of experience as an international leadership consultant, executive coach, keynote speaker, educator, and more than 35 years as a professional musician.

Michael is the creator of the CHORDS Model™, which consists of six key “notes” all successful leaders and teams play: C (Communication), H (Harmony), O (Ownership), R (Respect), D (Direction), and S (Support). He has partnered with leading organizations in a variety of industries, including law firm Ballard Spahr, Godiva, Burlington Stores, QVC, SAP, Penn Medicine, and Children’s Hospital of Philadelphia.

Michael has been a featured speaker at many industry events and conferences around the world, including Southeast Asia, Canada, and Australia. He holds a doctorate in adult learning and leadership from Columbia University and a master’s degree in adult and organizational development from Temple University. He has taught courses in organizational behavior, systems dynamics, negotiations, and interpersonal relations, among other courses, at Immaculata University, Temple University, and La Salle University. Currently, Michael is on the faculty of Penn State University and American University.

Additionally, Michael recently completed a certificate program on the neuroscience of leadership from MIT, and he is currently writing a book aimed at developing young leaders based on the CHORDS Model™.

Connect with Michael through email at and at



Training Tools for Developing Great People Skills

This event is sponsored by HRDQ. For 45 years HRDQ has provided research-based, off-the-shelf soft-skills training resources for classroom, virtual, and online training. From assessments and workshops to experiential hands-on games, HRDQ helps organizations improve performance, increase job satisfaction, and more.

Learn more at

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Everyone is talking about HRDQ-U webinars!

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“EQ is critical given the backdrop of the prolonged pandemic. HRDQ’s seminar put essential EQ concepts into a very current, applicable context.”

Laura S.
VP, Executive and Leadership Coaching
Challenger, Gray & Christmans

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“Great Training! The content was easy to understand and there was just the right amount of explanation of details without losing the big picture. Michael’s use of metaphors, reference to earlier material, and summarization provided immediate, memorable, and doable steps that I will use to improve my leadership skills.”

Elizabeth P.
FGDM Specialist II
Texas Department of Family & Protective Services

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“I will certainly apply what I heard today in my daily routine as a manager and will also use it in my personal life.”

Shirley J.
Program Administrator
State Government


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