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Have you ever run into the situation yourself, or know a manager or supervisor who talked with an employee once, twice, maybe even three times about correcting a performance issue, yet nothing changed? Or, the changes made were only temporary, and the person reverted to his/her old ways. When it happens, we often get angry or upset and wonder why the employee just doesn’t get it. However, the real problem may be that we failed to get the employee to recognize and agree that they need to improve and change. Unfortunately, it happens all the time.
In this session, you will learn why gaining employee agreement that a performance issue exists is the most crucial step in the coaching process. You also will learn how to accomplish the step without making the situation worse by chewing out, taking to task, or threatening the person to improve their performance.
Ken Phillips delivers all programs and workshops in his signature style: professional, engaging, and approachable.
Ken is the founder and CEO of Phillips Associates and the creator and chief architect of the Predictive Learning Analytics™ (PLA) learning evaluation methodology. He has more than 30-years’ experience designing learning instruments and assessments and has authored more than a dozen published learning instruments. Ken also regularly speaks to Association for Talent Development (ATD) groups, university classes, and corporate L&D groups. Since 2008, he has presented at the ATD International Conference and since 2013 at the annual Training Conference and Expo on topics related to measurement and evaluation of learning.
Before pursuing a Ph.D. in the combined fields of organization behavior and educational administration at Northwestern University, Ken held management positions with two colleges and two national corporations. Also, he has written articles that have appeared in td magazine, Training Industry Magazine and Training Today, and is a contributing author to five books in the L&D field.
Ken earned the Certified Professional in Learning and Performance (CPLP now CPTD) credential from ATD in 2006 as a pilot pioneer and recertified in 2009, 2012, 2015, and 2018. Connect with Ken on LinkedIn.
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