Resolve to Evolve with EQ: How Soft Skills Help Tackle Hard Situations

Resolve to Evolve with EQ: How Soft Skills Help Tackle Hard Situations



Resolving conflict isn’t easy, but the way we resolve conflict can set the tone for our future. Developing empathy and our emotional intelligence skills can elevate our conflict resolution game and create healthier workspaces for our colleagues and ourselves. How can you stop conflict before it even starts? Are there outside issues contributing to the conflict? This webinar will give you tools on how to handle conflict resolution and how to control your emotions so that you can create a strong team environment with less obstacles that prevent you from meeting your business goals. 

Attendees will learn

  • The necessary tools to help resolve conflict. 
  • How to control emotions during the “heat of the moment” during a conflict. 
  • How to gain a better understanding of how controlling our own pre-conceived judgments can stop conflict before it begins. 
  • How to manage the conflict we have within ourselves and how that impacts those around us. 
  • How a proper work/life balance and self-care can help us reduce conflict in the workplace.
SHRM Recertification Provider Logo
HRDQ-U is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP®️ or SHRM-SCP®️ recertification activities.
Resolve to Evolve with EQ: How Soft Skills Help Tackle Hard Situations


Heather Zell is a communications professional and certified emotional intelligence coach with more than 20 years of experience in various fields such as media relations, marketing, business development, TV production, and coaching. Her career began in entertainment television as an intern at Late Show with David Letterman. Since that time, she has worked for several businesses, healthcare companies, and advertising agencies, and has a background in television news. She has developed communications plans for corporate clients, nonprofit groups, and national organizations. In addition, she has won national awards for her public relations and outreach work. 

She is happiest when helping clients build their businesses through training and helping them overcome obstacles that ultimately achieve business goals and objectives. In addition, she has a passion for emotional intelligence coaching and speaking to companies about how to best tell the story that reflects their brand. 

Outside of the office, Heather enjoys spending quality time with her family and friends, drinking a nice glass of wine on the beach with her mom, podcasting with her sister, and sailing with her soulmate. Heather is a pop culture and TV junkie, and you can often find her eating Pringles and watching well-scripted TV on the couch with her best furry friend, Mr. Fletcher the bernedoodle. 

Connect with Heather on TwitterLinkedIn, and



Training Tools for Developing Great People Skills

This event is sponsored by HRDQ. For 45 years HRDQ has provided research-based, off-the-shelf soft-skills training resources for classroom, virtual, and online training. From assessments and workshops to experiential hands-on games, HRDQ helps organizations improve performance, increase job satisfaction, and more.

Learn more at

Related HRDQstore training resources
More topics from HRDQ-U
Career development
Diversity and inclusion webinars
Diversity &
Business coaching webinar
Webinar customer service
Creativity and innovation skills training
Creativity &

Your email address will not be published. Required fields are marked *

Log In