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How can you prevent conflict before it begins? Are there external factors contributing to the conflict? This webinar will provide you with tools for effective conflict resolution and teach you how to manage your emotions. By doing so, you can foster a strong team environment with fewer obstacles to achieving your business goals.
As you learn these techniques, remember that resolving conflict is challenging. However, the methods we use can significantly influence our future interactions. By developing empathy and emotional intelligence skills, we can enhance our conflict resolution abilities and create healthier workspaces for ourselves and our colleagues.
Heather Henry is a communications professional and certified emotional intelligence coach with more than 20 years of experience in various fields, such as media relations, marketing, business development, TV production, and coaching. Her career began in entertainment television as an intern at Late Show with David Letterman. Since that time, she has worked for several businesses, healthcare companies, and advertising agencies and has a background in television news. She has developed communications plans for corporate clients, nonprofit groups, and national organizations. In addition, she has won national awards for her public relations and outreach work.
She is happiest when helping clients build their businesses through training and helping them overcome obstacles that ultimately achieve business goals and objectives. In addition, she has a passion for emotional intelligence coaching and speaking to companies about how to best tell the story that reflects their brand.
Outside of the office, Heather enjoys spending quality time with her family and friends, drinking a nice glass of wine on the beach with her mom, podcasting with her sister, and sailing with her soulmate. Heather is a pop culture and TV junkie, and you can often find her eating Pringles and watching well-scripted TV on the couch with her best furry friend, Mr. Fletcher the bernedoodle.
Connect with Heather on Preptalk.coach.
Training Tools for Developing Great People Skills
This event is sponsored by HRDQ. For 45 years HRDQ has provided research-based, off-the-shelf soft-skills training resources for classroom, virtual, and online training. From assessments and workshops to experiential hands-on games, HRDQ helps organizations improve performance, increase job satisfaction, and more.
Learn more at HRDQstore.com
“The topic was great and so was the speaker, I’m currently going through a conflict, so this was refreshing.”
Laura G.
Content Coordinator
Connempathy
“Enthusiastic presentation by Heather Zell. She provided great examples when needed to expand on a point and presented helpful tips that will help in work conflict situations.”
Norma E.
Program Manager
US Army Corps of Engineers
“This webinar was right on target. It was EXCELLENT! The recommendations are realistic and attainable. Thanks so much!”
Pearl P.
Clinical Consultant
Kaiser Permanente
Discover practical ways to lead with kindness, build stronger teams, and create a workplace where people feel valued, heard, and motivated – you’ll walk away with strategies you can apply immediately to your workplace.
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