Proving the Value of Leadership Development: Case Studies of Top Leadership Development Programs

Proving the Value of Leadership Development: Case Studies of Top Leadership Development Programs

This On-Demand event was originally presented on August 16, 2023 (60 min)


While organizations have always needed leaders capable of driving organizational results, the need has intensified as today’s leaders are confronted with market uncertainty, advanced digitization, and the challenges of motivating a diverse, remote workplace to enhance business performance. These shifts create a need for most organizations to change, which demands more and better leadership development. The result is a record amount of investment in leadership development—more than $200 billion globally.

Successful leaders deliver great results, including the impact they have in their organizations or spheres of influence. Without impact, leaders are considered ineffective. Achieve success requires leaders to be effective in delivering on five levels of outcomes, including impact and ROI. A courageous leader is one who can deliver on all levels of outcomes in the face of many difficulties, challenges, and uncertainties in ambiguous environments.

Leadership development is constantly evolving. The content and delivery of programs have changed, especially during the pandemic, while the need to show the success of leadership development has increased. No longer can we be complacent with new leader behaviors in place. Instead, we must fully understand the consequences of those behaviors (impact) inside the organization. And when this impact is connected, clear evidence must show the amount of change directly related to the leadership development program. This brings accountability that some top executives demand. More and more top leaders are asking for leadership development teams to provide more data showing success at the business level.

Organizations are facing tough, competitive environments. The COVID-19 pandemic created more pressure on organizations to be more effective and efficient in their investments. The challenge for leadership development providers is to ensure that their programs are proven to be an investment and not a cost.

This session will show what is involved in achieving this level of success and how to make it work. It will trace the transformation of leadership development, especially during the pandemic, and through case studies and real-world examples, show you how you can achieve success.

Attendees will learn

  • The value chain for leadership development programs.
  • To describe the need to show impact and ROI for major leadership development programs.
  • How programs are designed to deliver impact and ROI.
  • How to plan next steps to evaluate a major leadership development program.


Jack J. Phillips, Ph.D., chairman of ROI Institute, Inc., is a world-renowned expert on accountability, measurement, and evaluation. He provides consulting services for Fortune 500 companies, nonprofit entities, and government and non-governmental organizations globally. He is the author or editor of more than 100 books, conducts workshops, and presents at conferences worldwide.

Jack has received several awards for his books and work. The American Society for Training and Development gave him its highest honor, Distinguished Contribution to Workplace Learning and Development. The International Society for Performance Improvement presented Jack with its highest award, the Thomas F. Gilbert Award, for his contribution to human performance technology. On three occasions, Meeting News named him one of the 25 Most Powerful People in the Meetings and Events Industry, based on his work on ROI. The Society for Human Resource Management presented him with an award for one of his books and honored a Phillips ROI study with its highest award for creativity.

In 2019, Jack, along with his wife, Patti P. Phillips, received the Distinguished Contributor Award by the Center for Talent Reporting for their contribution to the measurement and management of human capital. His work has been featured in the Wall Street Journal, BusinessWeek, and Fortune. He has been interviewed by several television programs, including CNN.

Patti P. Phillips, Ph.D., CEO of ROI Institute, Inc., is a renowned leader in measurement and evaluation. Patti helps organizations implement the ROI Methodology in more than 70 countries around the world.

Since 1997, Patti has been a driving force in the global adoption of the ROI Methodology and the use of measurement and evaluation to drive organizational change. Her work as an educator, researcher, consultant, and coach supports practitioners as they develop their own expertise in an effort to help organizations and communities thrive. Her work spans the private sector, public sector, nonprofit, and nongovernmental organizations.

Patti serves as a member of the Board of Trustees of the United Nations Institute for Training and Research (UNITAR). She serves as chair of the Institute for Corporate Productivity (i4cp) People Analytics Board; Principal Research Fellow for The Conference Board; board chair of the Center for Talent Reporting (CTR); and is an Association for Talent Development (ATD) Certification Institute Fellow. She also serves on the faculty of the UN System Staff College in Turin, Italy.

Patti has authored or edited more than 75 books on the subject of measurement, evaluation, analytics, and ROI. Her work has been featured on CNBC, Euronews, and in more than a dozen business journals.

Connect with Patti on LinkedInFacebookTwitter, and at

Available on Amazon



Training Tools for Developing Great People Skills

This event is sponsored by HRDQ. For 45 years HRDQ has provided research-based, off-the-shelf soft-skills training resources for classroom, virtual, and online training. From assessments and workshops to experiential hands-on games, HRDQ helps organizations improve performance, increase job satisfaction, and more.

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