Navigating Difficult Conversations: Deliver Your Message with Poise, Empathy and Resolve

Navigating Difficult Conversations: Delivering Your Message with Poise

This On-Demand event was originally presented on November 21, 2018 (60 min)


Difficult conversations are inevitable in any workplace. Those conversations can create unhappiness, stress, and tension. They can also impair and even destroy relationships. When handled poorly, they are likely to result in serious problems that interfere with productivity and leave everyone involved feeling frustrated and dissatisfied.

You can’t avoid these kinds of conversations, but you can learn how to handle them more effectively. Developing the ability to handle these challenges will pay off in terms of reduced stress, increased confidence, improved relationships, increased trust, fewer problems, better teamwork, higher productivity, and better career opportunities.

Our webinar, Navigating Difficult Conversations: Delivering Your Message with Poise, Empathy and Resolve, is based on the popular and insightful course from HRDQstore, Navigating Difficult Conversations, which introduces participants to a seven-stage process for taking control of difficult situations and helps participants embrace confrontation as a means to produce long-lasting benefits.

Attendees will learn

  • The nature of difficult conversations and what it takes to handle them.
  • The seven stages of handling difficult conversations.
  • How to use empathy in a way that minimizes negative responses and strengthens relationships.
  • How to apply best practices for preparing, initiating, and delivering the conversation.
  • How to generate solutions and bring the conversation to a close.
SHRM Recertification Provider Logo
HRDQ-U is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP®️ or SHRM-SCP®️ recertification activities.
Navigating Difficult Conversations: Delivering Your Message with Poise

Special offers from our sponsor

Navigating Difficult Conversations

Take control of conflict and create an environment of reduced stress, increased trust, improved relationships, and higher productivity. With realistic examples and role-playing activities, this program helps participants as they prepare, carry out, and close difficult conversations in the most productive manner.

Take 15% OFF at checkout with code DIFFICULTCONVO



Gary Turner began his career in 1968, teaching communication at the University of Nebraska and later at Miami University. After 10 years, he left teaching to become Director of Executive Training for Hecht’s Department Stores in Washington-Baltimore. As Corporate Organization Development Director, he later worked at M&M/Mars before founding his own consulting business and becoming a Senior Consultant with HRDQ.



Training Tools for Developing Great People Skills

This event is sponsored by HRDQ. For 45 years HRDQ has provided research-based, off-the-shelf soft-skills training resources for classroom, virtual, and online training. From assessments and workshops to experiential hands-on games, HRDQ helps organizations improve performance, increase job satisfaction, and more.

Learn more at

Related learning
Related HRDQstore training resources
More topics from HRDQ-U
Career development
Diversity and inclusion webinars
Diversity &
Business coaching webinar
Webinar customer service
Creativity and innovation skills training
Creativity &

Your email address will not be published. Required fields are marked *

Log In