Maximizing the Power of Profoundly Remarkable Service

Recorded on September 5, 2018

Recorded, on-demand webinars are available for HRDQ-U Members. Join today!

Overview

Recall the absolute best customer service experience of your entire life. What were the features of this profoundly remarkable memory? Today’s customers do not talk (remark) or tweet about good service; they only discuss experiences they find unique, special, and inventive. Research shows value-added (taking what customers expect and adding more) will not provide a solid ROI. But, value-unique (delivering an unexpected, compelling surprise) creates animated advocates and fuels bottom-line impact.

Whether those you serve are external customers or interior colleagues, delivering an innovative service experience will dramatically enhance your reputation. Based on Bell’s newest bestselling book, Kaleidoscope, this high-energy webinar provides the tools, tips, and techniques for delivering service ingenuity that gets people talking.

Attendees will learn

The importance and power of a unique service experience for those they serve.
Six distinctive strategies for delivering a valuable experience people are eager to talk and tweet positively about.
How to apply what they’ve learned to the workplace.
How to become a more effective team member by personally and collectively providing remarkable experiences to those they serve.

HRDQ-U is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP®️ or SHRM-SCP®️ recertification activities.

Special offers from our sponsor

Becoming a Customer Service Star

Everyone loves sharing their favorite customer service story, but pinpointing the exact behaviors that lead to exceptional service can be challenging. Employees and managers will assess their actions in five key service areas, reflect on their service attitudes, and discover strategies to enhance their customer service skills.

Create better customer experiences with the right training. Take 15% OFF with code SERVICERSTAR

Presenter

Chip Bell is a renowned keynote speaker and author of several best-selling books, including Take Their Breath Away, Managing Knock Your Socks Off Service, The 9½ Principles of Innovative Service and Sprinkles: Creating Awesome Experiences Through Innovative Service. His newest book is the bestselling Kaleidoscope: Delivering Innovative Service That Sparkles. The book won a 2017 Best Book Award in the business category after winning a silver medal from the 2017 North American Book Awards. Dr. Bell has appeared live on CNBC, Bloomberg TV, CNN, ABC, CBS, and NPR Marketplace, and his work has been featured in Fortune, Wall Street Journal, Forbes, USA Today, Businessweek, Entrepreneur, Inc. Magazine, CEO Magazine, Money Magazine, and Fast Company. Global Gurus 2018 ranked him the #2 keynote speaker in the world in customer service.

Sponsor

HRDQ

Training Tools for Developing Great People Skills

This event is sponsored by HRDQ. For 45 years HRDQ has provided research-based, off-the-shelf soft-skills training resources for classroom, virtual, and online training. From assessments and workshops to experiential hands-on games, HRDQ helps organizations improve performance, increase job satisfaction, and more.

Learn more at HRDQstore.com

On-Demand Webinar Recording

HRDQ-U Webinar | Maximizing the Power of Remarkable Service

This on-demand event is available exclusively for HRDQ-U members.

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