HRDQ-U Webinar | Get Engaged: Say “I DO” to “EQ” and Effective Workplace Communication

Get Engaged: Say “I DO” to EQ and Effective Workplace Communication

This On-Demand event was originally presented on April 23, 2024 (60 min)


Emotional intelligence (EQ) is the ability to understand and manage your own emotions and those of the people around you. You can have the highest IQ around, but without the ability to relate to your emotions and influence others with effective communication skills, you can’t take your career to the next level. Teams that have high EQ develop more collaborative and creative work cultures, achieve goals, complete projects on time, and develop stronger relationships with internal colleagues and clients.

This session will explain techniques and tips on how to be a more effective communicator at work by fostering your emotional intelligence skills. Topics include learning to “Read the Room” at work, how to effectively communicate with colleagues while working virtually, how to become a more active listener, and how to utilize storytelling at work to better communicate your message to all audiences. Participants will learn and practice techniques that enable them to control their emotions and evaluate the emotions of others so that they can decrease conflict, minimize stress, and cultivate a positive work culture.

Attendees will learn

  • Learn techniques to become a more effective communicator at work.
  • Enhance social skills and relationship-building techniques with colleagues.
  • Learn to control emotional reactions at work and self-regulate.
  • Understand the importance of storytelling as a business communications tool.
  • Learn how to better communicate virtually with colleagues and clients.
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HRDQ-U is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP®️ or SHRM-SCP®️ recertification activities.
Get Engaged: Say “I DO” to EQ and Effective Workplace Communication

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Heather Zell is a communications professional and certified emotional intelligence coach with more than 20 years of experience in various fields, such as media relations, marketing, business development, TV production, and coaching. Her career began in entertainment television as an intern at Late Show with David Letterman. Since that time, she has worked for several businesses, healthcare companies, and advertising agencies, and has a background in television news. She has developed communications plans for corporate clients, nonprofit groups, and national organizations. In addition, she has won national awards for her public relations and outreach work.

She is happiest when helping clients build their businesses through training and helping them overcome obstacles that ultimately achieve business goals and objectives. In addition, she has a passion for emotional intelligence coaching and speaking to companies about how to best tell the story that reflects their brand.

Outside of the office, Heather enjoys spending quality time with her family and friends, drinking a nice glass of wine on the beach with her mom, podcasting with her sister, and sailing with her soulmate. Heather is a pop culture and TV junkie, and you can often find her eating Pringles and watching well-scripted TV on the couch with her best furry friend, Mr. Fletcher the bernedoodle.

Connect with Heather at



Training Tools for Developing Great People Skills

This event is sponsored by HRDQ. For 45 years HRDQ has provided research-based, off-the-shelf soft-skills training resources for classroom, virtual, and online training. From assessments and workshops to experiential hands-on games, HRDQ helps organizations improve performance, increase job satisfaction, and more.

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Everyone is talking about HRDQ-U webinars!

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“Learned a lot of helpful techniques and information about EQ. Thank you!”

Patrice B.
Project Manager
University of Michigan

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“Heather Zell was spontaneous, engaging, knowledgeable, and personal in her delivery of EQ information. I appreciate her passion and think she is a reliable and trustworthy source for developing one’s EQ.”

Gail L.
Senior Instructor
York University

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“Great webinar! The trainer is very professional and shows great compassion.”

Monika D.
Family Services Specialist
Department of Human Services


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