From Order Taker to Trusted Advisor: Evolution of L&D

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From Order Taker to Trusted Advisor: Evolution of L&D | Recorded Webinar

From Order Taker to Trusted Advisor: Evolution of L&D

This On-Demand event was originally presented on September 8, 2021 (60 min)


For years, the Learning & Development (L&D) industry has been treated like order takers. “Create a two-hour web-based training,” “design a job-aid,” or “deliver an instructor-led program in 4 hours” are examples of common orders we receive. Although L&D has the potential to change the lives of our learners, contribute to organizational strategies, and drive business impact, our success is limited if we do not evolve from acting like order takers, and instead, be recognized as consultative learner-centric business partners, also known as Trusted Advisors.

In this webinar, Keith Keating, global learning strategist at GP Strategies, will discuss the skills, vocabulary, and behaviors needed to embody the Trusted Advisor mindset. Keith will share insights and best practices to help change the perception your stakeholders may have on L&D being viewed as order takers and establish your team as Trusted Advisors.

Being recognized as a Trusted Advisor is a step in the evolutionary journey of L&D from fighting for a seat at the table to setting our own table and to being a forethought instead of an afterthought.

Attendees will learn

  • Why being a Trusted Advisor is critical to success for everyone (business partners, learners, L&D).
  • The top 5 strategies for being recognized as a Trusted Advisor and not an order taker.
  • How to change your business partners’ mindset if they want you to be an order taker.
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HRDQ-U is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP®️ or SHRM-SCP®️ recertification activities.
From Order Taker to Trusted Advisor: Evolution of L&D


With a career spanning over 20 years in L&D, Keith Keating holds a master’s degree in leadership and is currently pursuing his doctorate in the chief learning officer program at the University of Pennsylvania. Keith has experience in a myriad of areas ranging from performance improvement, instructional design, leadership coaching, operations management, and process transformation.

More recently, Keith has been leading clients on the design and execution of their global learning strategies. Regardless of the role, everything Keith does centers around problem-solving. He studied design thinking at MIT’s Sloan School of Management and found design thinking was a perfect tool to add to his problem-solving “toolkit.” Since then, Keith has been utilizing design thinking to help clients tap into understanding and resolving unmet customer and future workforce needs.

Connect with Keith at



Training Tools for Developing Great People Skills

This event is sponsored by HRDQ. For 45 years HRDQ has provided research-based, off-the-shelf soft-skills training resources for classroom, virtual, and online training. From assessments and workshops to experiential hands-on games, HRDQ helps organizations improve performance, increase job satisfaction, and more.

Learn more at

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Everyone is talking about HRDQ-U webinars!

From Order Taker to Trusted Advisor: Evolution of L&D

“This webinar was recommended by another of our staff members and I’m happy she referred me. I will recommend it as well. Thank you!”

—Kelli G.

From Order Taker to Trusted Advisor: Evolution of L&D

“This was an interesting and insightful presentation by Keith. I would strongly recommend HRDQU Webinars for L&D and HR practitioners.”

—Edwin M.

From Order Taker to Trusted Advisor: Evolution of L&D

“These are informative sessions and I’d like to have more of [them]”

—Ma Katrina B.


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