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Have you ever had a coaching discussion, and at the conclusion, thought the employee would change his or her behavior only to discover later that they reverted to their old ways? If so, you’re not alone. It happens all the time. Often, the reason is that you only got the employee to comply temporarily and didn’t get a firm commitment from the employee to improve their performance permanently. Gaining employee commitment to change is key to having a successful coaching discussion.
In this session, you will learn how to achieve commitment by focusing on three crucial coaching steps:
You also will learn how these three “traps” undermine your coaching efforts, why they occur, and how they can be avoided so that employees are fully committed to improving their performance.
Ken Phillips delivers all programs and workshops in his signature style: professional, engaging, and approachable.
Ken is the founder and CEO of Phillips Associates and the creator and chief architect of the Predictive Learning Analytics™ (PLA) learning evaluation methodology. He has more than 30 years of experience designing learning instruments and assessments and has authored more than a dozen published learning instruments. Ken also regularly speaks to the Association for Talent Development (ATD) groups, university classes, and corporate L&D groups. Since 2008, he has presented at the ATD International Conference and, since 2013, at the annual Training Conference and Expo on topics related to the measurement and evaluation of learning.
Before pursuing a Ph.D. in the combined fields of organizational behavior and educational administration at Northwestern University, Ken held management positions with two colleges and two national corporations. Also, he has written articles that have appeared in TD Magazine, Training Industry Magazine, and Training Today, and is a contributing author to five books in the L&D field.
Ken earned the Certified Professional in Learning and Performance (CPLP, now CPTD) credential from ATD in 2006 as a pilot pioneer and re-certified in 2009, 2012, 2015, and 2018.
Training Tools for Developing Great People Skills
This event is sponsored by HRDQ. For 45 years HRDQ has provided research-based, off-the-shelf soft-skills training resources for classroom, virtual, and online training. From assessments and workshops to experiential hands-on games, HRDQ helps organizations improve performance, increase job satisfaction, and more.
Learn more at HRDQstore.com
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