Everything’s Fine!? Prepare for Disaster-Present with Pizzazz

Everything’s Fine!? Prepare for Disaster. Present with Pizzazz.

0:03

Hi everyone, and welcome to today’s webinar. Everything’s Fine Prepare for Disaster Present with Pizzazz, hosted by HRDQU and presented by Lenn Millbower. My name is Sarah, and I will moderate today’s webinar. Webinar will last around one hour. If you have any questions, please type them into the question area on your GoToWebinar control panel, and we’ll answer as many as we can during today’s session.

0:29

Today’s webinar is sponsored by the What’s My Communication Style Online Assessment and Training Course.

0:36

Communication skills are critical, if your organization is going to perform at its best, dramatically improve communication skills of your employees, through a better understanding of personal style, and the effect on others. What’s my communication style is just 20 minutes to an aha moment.

0:51

Learners engage in a proven process that identifies their dominant communication style and the communication behaviors that distinguish it, then, teaches them how to flex their style with colleagues for optimal communication.

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Learn more at www.hrdq.com/wmcs where you get to take a free test drive of the online assessments.

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Today’s presenter is Lenn Millbower the mouse man and author of Care Like a Mouse.

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Lenn teaches Walt Disney inspired service leadership, innovation, training and success strategies.

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Everything Disney touched seemed magical, but it isn’t it’s a method and that method up close. He spent 25 years at Walt Disney World as an operations trainer, Disney MGM Studios Stage Manager, Animal Kingdom opening crew and was part of Disney Institute, Disney University and Walt Disney Entertainment management.

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Now, he shares methodologies that will help you make your own magic. It’s an honor to have you speaking with us today, Lenn.

1:51

Thank you.

1:52

Sarah, everybody feel free to share your observations about this presentation in demonstration. Go ahead and Tweet.

2:03

What’s that? It sounds like a bird tweet to do it alone, understand this whole Twitter tweet or thing.

2:11

Does it have something to do with the number of attendees? Maybe HRDQ rounded up on your donated characters looks like we’ve got that at least today.

2:21

Oh, OK, it’s Joe, o’clock start. Hello!

2:26

Let’s move on here.

2:28

No surprise there effects. We started at 230 … for every neuron, good thing I got here. So, not every mind fine, everything’s fine.

2:41

This is indeed your lucky day.

2:44

I’m the lens brothers less, otherwise known as the Smart one, less is more, I always say, it’s kind of a family joke.

2:54

I’d like to talk about Adie but that’s boring subject, Besides the name added, he reminds me of my spouse soon, soon to be ex-wife.

3:08

Men are from Mars area from some other place. I just don’t understand.

3:14

Never mind that, let’s talk about what I am well, highly skilled at presentations. Let’s look at the PowerPoint up.

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My objectives for today are two, correlate the different levels of classification as identified in the five major categories of learning.

3:33

To contemplate the variables found within the intellectual skills hierarchy, as aligned with response generation and procedural terminology, to constipate the learning strata into hierarchical relationships predicated on the way. Those are my objectives.

3:54

Oh, sorry about that. But it’s fine. It’s really fine on one’s PowerPoint up.

4:01

To find it I gave it to him, so I have to find it on his computer figures whose got a mac apprenticeship piece of **** up.

4:13

I think Mak stands for Making Enormous.

4:18

Oh, oh.

4:19

Well here it is.

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That’s the slide.

4:24

I’d like to introduce you to Gagne’s systematic approach to learning.

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By the way, isn’t that PowerPoint slide template of beauty.

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It’s amazing what you can find for free on the internet.

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Well, as you can clearly see Gagne’s conditions of learning stipulates that there are several different types or levels of comprehension. The significance of these classifications is that each different type requires a different instructional template.

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So, for example, for cognitive strategies to be learned, there must be a chance to practice, developing new problems to solutions.

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Cuellar no attitudes the learner must be exposed to a credible role model or a perverse of argument. Isn’t that exciting?

5:18

Wait.

5:19

Gonna doesn’t recommend perversity of arguments.

5:22

That should be pervasive. Argue. No. No, no, to be persuasive argument. Session center focused one, remember. I? Suggest that learning task for intellectual skills can be organized into a hierarchy. According to complexity. And, obviously, different intellectual skills have different complexity levels, how many of you comprehend?

5:49

Alright, you can’t talk too bad, more time for me.

5:56

As this slide explains, the primary significance of hierarchy is to identify prerequisites that should be completed to facilitate learning Eddie’s level. And prerequisites are of course identified by doing an identifiable task analysis of learning sequence identified to be identified.

6:18

By forfeit the icing Ganges Conditions and Learning.

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You will be able to evaluate a lesson plan based on conditions of learning irrelevant to the lesson objectives, alienated and focused on the Ganges calls the intellectual Skills hierarchy.

6:34

What is the intellectual skills hierarchy? I’m glad you asked.

6:39

Here’s an illuminating visual that effectively explains, again, Goons, intellectual skills hierarchy.

6:46

What, what, what, who are these people?

6:51

Why does he get all the friends and we’re like, oh, I ever get car warranty reminders, OK, we’re back.

6:59

Uh, let’s talk about the nine events of instruction.

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Because what application you do ask you, after all, are practical bunch you traders, the application of Gangrenous best appreciated in the nine levels of instruction, which can be fully apprehended in an easy to remember acronym. Gaining attention is recall stimuli includes response, assess performance, and transfer.

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Ladies and gentlemen, I give you.

7:52

Authorized to fix your computer to. Well, not. Just one?

8:17

Yes?

8:21

OK?

8:57

Yeah.

9:46

Oh, Hello. Is anyone there? Sarah? Are you there the one? I don’t know what all that was about.

9:53

Lots is left the room.

9:56

So, well, welcome back. Thank you. Well, it’s nice to be here. Hi, everybody. I’m sorry about that.

10:04

Hey, thanks a little too much of themselves, sometimes, but, because I wasn’t here, I don’t know what happened.

10:12

So, tell me your reactions. To les’s presentation, what worked? What didn’t work? Just tell me what went on.

10:21

Sarah, they can they tell us in chat is that I will do this?

10:25

Yeah. Why don’t we have everybody chat in the questions box, and just, we can fill one in here.

10:34

We have innovative and funny and hilarious, way too jumpy and loud, grading sounds, want to set. If those are some bad slides. Work was like I almost left incoherent confusion.

10:52

It was very fast.

10:54

Sonia loved the quotes, disaster, comic relief, lost chaos, called you by the wrong name.

11:06

Oh, wow, well, I’m glad I wasn’t here.

11:12

Yeah, OK. Well, those are all great reactions that thank you for sticking around. I’m surprised some you didn’t leave, but I guess if you left, you wouldn’t, you wouldn’t be here to tell us you’re left right now.

11:26

So let’s, um, let’s go ahead and talk about how to deliver an effective recently station should prepare for disaster, present with disaster.

11:35

And we’re going to use this this term prepare as our vehicle for discussion of this and prepares an acronym. And it stands for Plan Rehearse, Explore, Explore, Protect, except React, and Enjoy. And I’m going to talk a little bit about plan and rehearse based on some of the comment’s you folks have.

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Then, we’re together going to explore, and we’ll go through this acronym.

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And by the time you followed this process, you can really present with does that?

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So client, What does planning mean?

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Well, there’s the Bay, and the National Speakers Association, over whether you should script or not script, some people feel that scripting means huge, some can’t.

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Other people feel that, without a script, you don’t know what you’re going to say.

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My take is that, yes, you certainly need to script, but not as big of a script as the guy in this cartoon is.

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But the reason you script, it is so that you can work out exactly what you mean.

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And that doesn’t mean that you’re going to regurgitate the script, and we’ll talk about that in a moment.

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Perhaps an effective way to do this, as long as you’re not staring at your PowerPoint screen all the time is to use your PowerPoint to prod you for your script.

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But the thing about planning a script is when you put the thing down on paper first, then you start to rehearse.

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You’ll find all the fault lines, and if you’ve, if you’ve never planned it, or rehearsed it, the phone lines will pop up when you deliver the presentation, and that’s not the time for that to happen.

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So by rehearsing you discover a number of things. one of the things that entertainers do is blocking.

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And you can see this form on the page is, as an example of what a stage blocking would be.

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And, in our case, as trainers and presenters, mostly, have probably as a computer screen, clicker, a couple of props, but where do those belong on the stage, on the platform you’re performing from?

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And have you really thought that through? Or do you just set them down, and then wonder where they were? They work, but scripting allows you to run through it for sort of lacking.

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now, one way blocking effect of this. For instance, I’m left-handed.

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So I tend to lean towards the left side of the stage. So I put all the props I use on the right side and that forces me to use the whole stage.

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The other thing about rehearsal is it gets back to that debate I mentioned and plan and whether you should script or not script, no, your car knows how to get you to work.

14:33

You don’t have to think about that anymore.

14:36

You’re, it’s just become subconscious. It’s become innate it’s become so that that you can get there without any, any focus on it.

14:45

Scripting then rehearsing. that script can be very much the same way. It’s not a case where you are learning words that you’re going to regurgitate.

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Rather, you’re learning the thoughts, the, the phrases that work best.

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And then once you’ve rehearsed it, and you’ve gotten it down to the point where we’re literally the car drives itself, that’s when you can focus on the emotion in the presentation.

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And that’s when you can really reach your learners. So my answer is your script. And then you rehearsed and script. You take a new type when you figure out you’re blocking.

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And then you’re ready.

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So positive.

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However, things can go wrong.

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And one of the things you can do during the Rehearsing is explore all the possible things that can go wrong.

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In the entertainment world, we say, you have a plan. Then you have a backup plan. And then you have a backup plan for the backup plan and a backup plan for the backup plan.

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So, let me ask you, what are some potential disasters that could happen while you’re delivering a presentation of classic training?

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What are some potential disasters that you can think of?

16:10

And Sarah, we’re doing this in chat again.

16:12

Yes, so we have some responses coming through. Elliott said, Equipment failures, Sean said, fire alarm.

16:21

Yeah, Kathryn said, technological fails.

16:26

Yeah.

16:27

David said the power when the power plant quits, disruptive attendees, if your computer crashes, came from Margaux.

16:37

Loss of power.

16:44

Yeah, all those are true.

16:49

I put a list together that that mirrors pretty effectively what you say.

16:56

And I put them in these categories of preparation, which we more or less talked about, technology.

17:01

And you mentioned that, slides and main in there, they don’t look right, staging of your opening, your content, your audience, your delivery, your speech patterns, your humor, your ethics, and the way you end in the supplemental, if you could comment a handout, but it’s not actually a handout because it doesn’t follow the slice directly.

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But there are a number of tools you can use to, to make sure that your presentation and your delivery is the best it can be.

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So, let’s talk about these. And we’ll see now that you know the areas where a problem can be.

17:40

The next thing to do is to protect against such problems.

17:44

And, I noticed you mentioned technology, alone.

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Well, there are some things you can do to prevent technology issues, and they all happen. You just have to know how to respond to them.

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one of the big mistakes is arriving late.

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An early bird like if I have an eight AM presentation, I’m there 630, because I want to make sure the technology is working.

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And another thing I do is planning backup options.

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If, if option doesn’t work, what’s option B, if option B doesn’t work, which apps and see, and so on a backup for the backup for the backup.

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So, for instance, if I’m walking into a conference room and I’m doing a presentation and my slides are important to me because they, they show a lot of Disney stuff, and you can’t just talk that you have to show.

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So, I walk in with my laptop with this, the pro, the site on it, but I’ve also got it on a flash drive.

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Got it on a CD. ROM.

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I’ve got it uploaded to my website, and also downloaded into my, my phone and my iPad, show that, unless the projector dies, I can always run my presentation.

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The point is to be thinking about, well, what if this dies, what can I do next, and what can I do next?

19:12

Something I’ve seen, and I saw this at an STD conference with 10000 people in the audience.

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This presenter was using, it must have been using his work laptop, because, in the middle of the presentation, the laptop started locking up on him, decided to go to sleep.

19:33

And then, at one point, the Microsoft products he had on the computer who decided it was time to auto upload new features, and he had complete chaos because he couldn’t figure out what was going on with the laptop.

19:48

If you work for a company that supplies a laptop for a training program, you’re in, you may be stuck with a locking feature.

19:55

But if you can do anything about it going to sleep or it at doing automatic up loans, turn those things off, or better. Yet, what I do is I have a computer that laptop, that I only used for presentations. So, it never goes to sleep. It never updates, it never does any of that stuff. The only way it does, any of that is if I tell it to.

20:19

And another thing, and, boy, I can and speak very highly of Sarah in this regard.

20:26

And that is, it’s madness to try to do one of these virtual things without adequate support.

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Because you can’t both be delivering a presentation and managing the program at the same time.

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So, you really need help with that.

20:46

Part of technology is slides, and no words or pictures.

20:52

But they have to be translated from the pictures that the words are into meaning.

20:58

Well, when you have a patch it just by itself, the chair is automatically recognizable.

21:05

So anytime you can use less words, more pictures, you’re farther ahead.

21:12

Now, font slide size comes into play, as well. Some of lessons fonts. I’m seeing some of his presentations. And the fonts are very small at times.

21:22

And PowerPoint has defaults, built-in, but don’t pay any attention to those.

21:28

So my default size for a header is 44 points.

21:33

For the thing that says protect against disaster is 36 slides, which I said on the screen is 32.

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And the stuff below it is at 28 points. And I don’t go below that at all. If you can’t fit it in a few words, it doesn’t belong on the slide.

21:53

And then there’s Color.

21:55

And I want to spend a couple minutes talking about color, seeing what the mirror linguistic programmers.

22:00

So, let’s look at the colored yellow.

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And what I’d like to ask you folks is, when you look at that color, what does that color suggest to? What does it mean? What’s the emotion behind their color?

22:12

And I’ll turn it over to Sarah.

22:14

Yes, so you can type your response into the questions box issue.

22:19

You know, type in a word or two as to what you think that we’re, the color yellow means to you.

22:25

So we have happy, com, caution, oh, it seems like we have a break between people saying happy or caution, um, and then we do have some calm brightness and peace in there as well.

22:41

But, happy and caution are the two that seem to be the big split.

22:47

Yeah, I can see that. Because the smiley face and the yellow on satellites. OK, I can say, we say that, let’s go into the next one, What does the color red suggest to you?

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You can type that, again, into the questions area. We have lots of responses coming through.

23:04

We have anger, problematic, power, danger, important, stop, danger, importunate lots of stops, danger.

23:16

Oh, many, many stops coming through Errors, bright, and angry.

23:24

Yup.

23:26

Very good points. Alright. Let’s move onto the next one blue. Whoops, I’m getting ahead of myself there. Let’s move onto the next one below. What does blue suggest?

23:39

Yes, calm, peace, serene, serenity, peaceful, Inviting, and welcome.

23:48

Well, lots of calm, ready to soar, as well, but lots of calming and peace, OK? That’s good stuff let’s move on to green.

24:02

We have, yes. Girl.

24:05

Good to go, go, let’s go, go live life, money, happy, growth, green Earth, pleasance, Correct?

24:20

Yeah, yeah. Here’s what the neuro linguistic programmers say.

24:24

Is that yellow Sparks creativity. I think that goes in line with what you were talking about with happiness and positivity, and certainly happiness.

24:33

The caution thing, I think it’s legitimate as well, although I don’t have it up here. But interestingly, yellow is the first color the brain sees or the IFC that goes to the right.

24:43

Red is known for exciting people and also creating anger.

24:49

And below is calming and peaceful.

24:51

Ingrain is suggested growth and abundance on a little bit of Home and Hearth too. I’ve got some of the other colors here, brown strength and dependability.

25:01

It’s not an accident that UPS ground trucks call themselves from.

25:06

White is kind of neutral and can indicate purity and black can indicate oldness and elegance.

25:14

Now, why this is important is because these colors can communicate what you need to communicate on a PowerPoint slide, and that’s helpful as well. And I think Disney has done an excellent job of using colors.

25:28

So, if you look at these road signs, of course, they’re purple but it’s kind of a bluish color, So, so, like the ideal color for PowerPoints, is often for the backgrounds is often blue.

25:41

And text in sans serif, meaning there’s no curly cues on the ends of the fonts, as little white as a neutral color.

25:51

But the thing you need to notice the most is in yellow with red behind it, indicating danger this is important, pay attention.

26:00

And if you’re colorblind or you just want a quick fact, they’ve got a black background with a white arrow on top of it.

26:10

And so PowerPoints can communicate a lot of things.

26:15

Now, here’s, here’s an example, A manager at Disney, Had Entertainment came to me with a PowerPoint she was going to present, and the PowerPoint said, Effective tomorrow, everyone will be on mandatory 10-hour shifts.

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for the sake of our discussion today. I have not made the background, what she had, shared a black background, but she had this red font.

26:38

And I basically, I told her that was all wrong, and she changed it to blue, with a white background, like we have here.

26:44

Now, if you look at these two, which is the more aggressive, frustrating.

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Texts that will make people more angry, and I would suggest to you, is the red. So if you’ve got a hard message, put it in blue, otherwise, use blue is your background.

27:02

So that’s not a mistake people make.

27:05

Another mistake they make is ignoring the root.

27:09

Now, I realize that some trainers get into a room right before they have to do their presentation, and it can be difficult to stage in that room.

27:20

But anytime you can, you want to get into the room early and often what I’ve done, if I’m at presenting at a conference, and I’m on it, let’s say 130, and the other person is, and it’s ramping up at 115.

27:35

But there’s a launch before that, that one o’clock ish presentation, I’m in there claiming that room and stashing my stuff and making sure everything is up to par Because even a leftover coffee cup sitting on a table in the room, it’s my room, is the room sturdy that says something about my presentation.

27:57

So listen, this is a form in your handout you can use to help you make sure you stage the room properly.

28:06

Another mistake is open it.

28:09

Starting late are wasting the first 20 minutes. I would suggest to you.

28:15

The first 20 minutes of the presentation is much like an entertainment, it’s when they’re most ready to paying attention to you.

28:24

And if you start with introductions, then you take 20 minutes to do introductions.

28:28

You have gone a long way towards losing your audience.

28:32

Instead, I would recommend you start with an activity.

28:35

And, use introductions in the debriefs. Do they activity? C So, you are not squandering that opening.

28:42

Another thing that I’ve seen trainers do that makes things difficult is they say, OK, we’re gonna start with an iceberg and that, to me, that just indicates chime in an amateur sans because you’re shipping.

28:55

Breaking the ice is not about getting up and find somebody that has to catch them on dogs in some sort of mixing search. It’s, it’s about melting the ice and getting people into the subject to be taught.

29:10

Another disaster can be our own behaviors.

29:14

If you pull on your hair if you say for instance, my problem as I say.

29:19

So I say that way too much and still fighting to get rid of that. If you jingle keys in your pocket, one presenter I saw had had one of those highlighters and would keep popping the cover of the highlighter on and off.

29:36

And those things can distract from your presentation.

29:41

And of course, she, you don’t want to let them know that you think they’re idiots with the questions they’re asking. That would be more like less verbosity.

29:50

And then there’s humor.

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And the sure way to make sure that your humor doesn’t work is to say, OK, I’m going to tell you a joke.

30:00

Because whenever you say that, the joke’s not work, there are, however, 15 formula SOCOM situations you can use for applying humor, and your handout has those formulas now.

30:14

There’s the seeker.

30:16

Nobody is expecting a presenter to be a community unless they’re noted for that.

30:22

In most training situations, particularly technical training, mildly amusing, that’s good enough because it breaks up the tension in the room.

30:35

And humor is kinda like tossing a ball.

30:39

In order to get the joke, the other person has to catch the ball.

30:44

So they’re paying attention.

30:46

So, here’s some examples of them.

30:49

He’s got a total of 15 in your handout. Some words are funnier than other words.

30:54

If you’re if for some reason, you’re going to say peanut butter and jelly, well challenge, OK, but smokers is a funny word.

31:02

If you’re going to say grapes, say banana instead.

31:07

The words were the long syllables, Secretary, Ash in the old days, those were enough to get a laugh.

31:15

Well, we’re a bit more sophisticated than that. But they sound funnier.

31:21

Talking threes is good. So for what you do is, you say two things that are true for one thing that’s fault.

31:27

So you say for this test, you’ll need three items, a pen, a paper, and a smart, new.

31:35

And they won’t be rolling on the floor.

31:38

But the tumors.

31:39

you can change the acronym, like I’ve got here. Pardon me, I have to move the chat and things like that.

31:46

See it.

31:48

I’m glad to be here at Household Finance Corp. At first, I thought it was happy finding catch so much, rather be at household financial goals.

31:57

And an example is you can rename an event.

32:01

So, if it’s the big training event, I thought it was the bug training event and I was getting ready to fight off mosquitoes. So I’m glad we’re the big training of that.

32:10

Now, here’s on the next slide.

32:15

Like to play with one of these and see what you can come up with.

32:19

Say, you’re passing out a text and people are groaning about this test.

32:23

Then you say, hey, do you think this past was hired? You should have seen the last one that Tesla, so hard, that.

32:31

And then you just want to put an exaggeration on giving an example.

32:35

It was so cold that, well, this is Jaylen so-called, that cab drivers in New York, we’re getting frostbite at the middle finger.

32:44

That was a Jay Leno joke.

32:46

So, how could you complete this one?

32:49

You should have seen the last step. step was so hard that.

32:53

And in the question box, if you can come up with an answer.

32:59

See what we have here. Say, type your response in the questions box, and we’ll share a few of those off.

33:07

We have people lost their hair.

33:10

Yeah.

33:12

The tests are so hard that people are still there taking a look.

33:21

The tests are so hard that it was as hard as a rock.

33:26

Yup, we have Albert Einstein failed.

33:31

That’s a good one too.

33:33

Even the teacher couldn’t explain it that. In mind, even the trainer flunked. We have a couple more here. We have, the teacher failed it.

33:45

I was sweating so hard, it caused a flood.

33:48

Aye.

33:51

Those are harder to come up with.

33:54

You just have to put something absurd at the end.

33:57

And, again, nobody’s expecting you to be the Great Gilbert Gottfried who, unfortunately, just personally mildly humorous is good enough.

34:09

You don’t have to worry about getting Beli lamps.

34:12

So another way to protect against disaster is your persona.

34:17

Know, the easiest thing to do is Steve Allen said this great comedian, singer, entertainer creator of the Tonight Show.

34:27

Instead if you are projecting a false image yourself, I think we’ll figure that out.

34:32

And it’s really hard to remember, that image, as you go on, you slip back into being yourself. So, you might as well be yourself anyway.

34:40

What you can do, and this is also in your handout, and this in the other items you’re seeing are from my bookshelf, this training.

34:47

And what you can do is identify the traits that you want people to see when you are then the trainer or presenter standing in front of that.

34:58

So, for instance, for me, I hear a number of things.

35:03

But the two main things I hear is that I look good in a blue shirt.

35:08

So I’m always wearing a blue shirt. I’m not going to argue with that, or don’t know where that comes from.

35:13

But the other thing I hear is, somewhere along these lines, finally, a presenter who isn’t so for themselves who isn’t pretentious.

35:22

So I come in and I try to be helpful, sympathetic, humble, and conscientious, and, and I’ll get evaluations back that say, Hey, the, in one particular evaluation, and actually, said, it wasn’t just to present him, he was fired the crew, know, you’re looking to help your look and look into retirement. And I think that’s an important image for trainer that. That you are very concerned with them.

35:52

So, what you do with this farm is, you circle the attribute you want to highlight, then, if you follow the form, it says there’s a few pages to it.

36:02

You can, they typically define your character, which is what any Actor would do when they’re playing a character. And you’re playing a character. When. You’re on a platform, It’s just the Characterization of yourself.

36:15

Another thing you have to be careful about, and content, is misstating facts.

36:20

With everybody connected to the Internet department. I’m sure what you’re saying is correct, because they’ll call you on it.

36:26

And this is a thing, I really detest, you say, here’s an important video, watch this video, Then, you turn the lights off, and everybody goes to sleep, ARR, you leave the room.

36:40

As to video. It’s not important, and I know you’ve seen it before.

36:44

They don’t, they don’t know that It’s not important enough for you to watch, why is it important enough to watch, So you put the video on, you stand a little ways from it, you turn the video watch the thing.

36:58

Another thing in content is sharing too much information. I imagine that’s one lesson that she just loves gonna, nine events of instruction and I will be … the gun ganja one point in time.

37:16

Um, if you’re in the last 10 minutes, or your program, and you’re saying, and there’s another thing, you’re going to need to know.

37:22

Oh, and don’t forget that it’s too late, you’re sharing too much information.

37:29

Thing I’ve seen trainers do, particularly I’ve seen this in computer classes, is they’ll reduce the time to practice on the computer, so that they can get more content in.

37:41

And I think it’s a huge mistake because when you say that you own it, when they do it, they own it. So, it’s anytime you can stop talking and get them to do the better place.

37:54

Now, let’s talk about ethical behavior.

37:59

And we saw some of that at the Oscars.

38:02

And you don’t want to disagree with the content.

38:06

So if you put a slide up there, either hide the slide beforehand or put it up there.

38:11

But don’t say, oh, I don’t agree with this one. There’s just no way no longer do this.

38:17

Another thing you don’t want to do and this is what we saw at the Are the Oscars’ argument publicly with trainers, employees, leaders, or other co presenters.

38:27

Um, and I presume everybody knows what we’re talking about there.

38:32

So those are the things that I see as the key points to prepare for.

38:39

Things go wrong.

38:41

so your plan, you’ve rehearsed, you’ll explore you, figured out ways to protect against those things, So when it happens, the best thing to do is just accept that yet happened.

38:53

It’s OK, it happened, you go with the flow, and you react professionally, and this is where that Asker’s thing that’s really interesting watch the video here.

39:05

This is some of that Oscar ceremony where Wilson Decks, Kevin Hart and don’t watch Will Smith’s so much or any of the audience watch Kevin Hartz posture and his facial and spread expression as this whole thing is happening.

39:31

OK, yeah.

39:43

Swift, Notice Kevin Hartz hand tied behind his back.

39:47

Didn’t even really tried to defend themselves. At his hands behind his back, as most Smith was walking up there. There’s still lines back. Now, he’s got to be a bundle of nerves and frustration. At this moment, it’s gotta be all keyed up and now he’s getting holiday.

40:02

And when we go back to Kevin Hart, how effectively he stands there, he’s smiling greatest, nightly television.

40:16

True. Professional behavior.

40:19

So, I don’t think he thought that He might get sludge.

40:24

That’s not something you normally expect.

40:28

But a key to reacting is knowing what to say when something happens.

40:33

So, for instance, I’m a Klutz, I could trip easily and land on the floor. I could even fall off the stage.

40:39

So here’s if I ever ended up on the floor, here’s what I say.

40:44

I will now take comments from the floor.

40:47

Get a guaranteed lap.

40:49

What about, if there’s noise next door? You’re in an adjoining room and the people next door are making a lot of noise.

40:55

Now, for the example, I’m going to offer, let’s say we’re the Coca Cola people and the Pepsi, or the Coca Cola people and the noise that’s happening. And so you say, oh, ignore that noise. That’s just the Pepsi people being jealous of the fun we’re having here.

41:11

It’s guaranteed to get a life.

41:14

Now, let’s turn it around, let’s say your computer’s crashing, you’re having technology problems, and you’re the Pepsi people.

41:21

And somebody’s Nexstar or not you. Just say I’d like to thank you for being here and the sponsors for having me here, your bosses, for allowing you to attend and Coca Cola for providing the computer equipment.

41:36

Now that Kevin Hart knows he can get slapped on TV.

41:40

Now that I know it happens, I have a line all set for myself.

41:45

Wow, that joke was a real knockout, But the point is to take the things that could happen and come up with a verbal response. You can see one thing Kevin Hart was doing.

41:58

He was fishing or something he could say that wouldn’t increase the argument and wouldn’t be offensive.

42:05

And what he said was pretty good. Considering the circumstances is the greatest night and television because it was sarcastic adherence, and he did it with a smile.

42:15

And it’s a class.

42:20

So another thing to protect against is your ending.

42:24

one thing you don’t want to do is say, Are there any questions?

42:29

Well, no one has any questions.

42:32

Then say, you know, here’s a question that people often ask, my talk, Open set, Are there any questions?

42:41

I wanted to things is happy.

42:43

They got it.

42:45

Which is good. Yay, for you.

42:47

or overview.

42:49

Which could be good, could be bad, but you’re not going to increase the quality of the delivery by answering your own questions.

42:59

Another thing is when you say, well, that’s it, thank you very much for attending and don’t forget, and then you talk for another five minutes.

43:08

When it’s over, it’s over.

43:10

Stop.

43:14

So those are our steps: plan.

43:17

Rehearse, Explore, Protect, except react and enjoy it.

43:24

And the reason you enjoy it, is because you can’t do anything about it.

43:29

It just happened.

43:31

So, you’ve got this problem, you accept, you’ve got the problem, you react to it, and you have fun with it.

43:36

And the irony is, if you do those last three things, of course, you’ve done the four, first, four steps to get you, so you can do the last three.

43:44

But when you do those last three things correctly, you gain more respect than if the problem never ever happened.

43:54

And, that’s the key to delivering with designers.

43:59

So, what are the top three things you take away from today, or things you’re, maybe you’re doing already, that you want to continue doing, or thought you have for the rest of the participants here.

44:13

So, let’s go back to the question box and give us your thoughts.

44:18

Can take a few moments here and type into the questions box, and we’ll share some of those comments.

44:24

We had some comments coming through just confirming that it was Chris Rock rather than Kevin Hart there in the video clip.

44:39

We have Catherine saying, Considering the types of colors you use.

44:48

David said, Stage, presence and activity.

44:52

Then you said, add humor to my presentations and make sure it doesn’t attack any groups.

44:59

Yeah, that’s important.

45:02

You wanted to not exclusive.

45:05

Yes, and we have pay attention to color, be yourself, think of good responses to a disaster.

45:12

Wanda said, Color and room setup is very important.

45:17

We have practice.

45:21

Debbie said, good info on doing a good opening. Don’t start with a long intro. Use the first 20 minutes wisely.

45:29

Yeah. Let’s come back to the other comments but let me have a little time. So let me talk a little more about the opening.

45:36

What I tried to do with an opening because I said, don’t use an icebreaker but I said use an activity and that may be confusing.

45:43

What I’d try to do with an opening is, too if the subject is whatever the subject is, I tried to throw them into the subject before they even know that’s happening.

45:54

So I’ll give you an example and orientation program that I did.

46:01

Well, let’s do Lowes Foods to 100 store Chain in the Carolinas.

46:05

And they were rebranding their entire stores and their theming, and we tried what they do. Community, local community, we grow community, became their purpose statement, much like Disney’s purpose statement, as we create happiness.

46:22

So, when the team members came into the room, or what could have been just introductions, instead, what we did is, we decorated the training room like it was the town hall of a fictional town called Growers Mill.

46:38

And we have them shop at the mayor of Growers, fill, the, sorry, the presenter introduced himself as the mayor of growers sale and thank them for coming in to help plan the meal for the 10 cellules celebration.

46:54

And the mayor had them go to different shops in the room, and those shops were staffed by managers filling in, and their job was to come up with a menu to present to the mayor.

47:08

So, these different groups all present their menus to the mayor and the mayor excepts all the venues, and although he had indicated earlier that the budget wasn’t that big, he chooses the menu that’s all locally sourced.

47:23

And that leads directly into a conversation about, why would you do local sourcing which leads directly into talking about the new brands and Lowes Foods?

47:33

As soon anyway, you’re not squandering the opening.

47:36

You are setting up what is to follow.

47:40

OK, sorry, Sarah, What other comments?

47:45

We had late, late humerus, best from Sandra.

47:52

We have Christopher, who said, have a good response to things that going wrong, like I’ll take the questions from the floor.

48:01

Please use the Pamela’s then the colors are very important. Have a backup plan Prepare for the unexpected.

48:13

So let’s talk about color for a minute FM.

48:17

I’m aware that many of your organizations probably have templates that you have to use and you may not have too much wiggle room on what colors if you have any control over it.

48:29

So, for instance, I’m presenting at, ATD, the Association for Talent Development in May and they sent out a template that they want everybody to use.

48:40

And I just said no.

48:41

Because I’m very concerned about what colors look like on my slides.

48:46

Yeah.

48:47

I told them, you know, you want to be present, and part of the reason you want me to present is because of the way my presentations look.

48:54

So, I can’t change them.

48:56

And if you, if you are stuck in a situation where you have corporate looks, that you have to follow, perhaps there’s a way to adapt them, and perhaps it’s just as simple as having a dialog with the people in charge, to get some leeway for the training function so that you can use colors that are actually conducive to learning.

49:24

Great!

49:25

And let’s see here, A few other comments that we have are from Canada, who said, explore staging and explore staging and ending, and then we also have, from Jeff here, different colors being present and set up.

49:42

Yeah, wow.

49:45

Um, I want to give one thing away, because it was so funny. It’s a shame, it didn’t happen.

49:51

Or at one point, there was absolutely, there’s no lesser velocity, it was actually me, but at one point, uh, Les was about to introduce you to his acronym, and for some reason, the slide jumped the slide. So you never saw the acronym.

50:07

And the acronym that he was about to introduce you to was GoPro, which is just absolutely hysterical and context probably, right now, doesn’t sound very funny.

50:17

But, I have for you today. So what are some next steps? Well, I have a little newsletter that I send out every other week, Mickey Snaps.

50:27

You take a photo of something going on at the mouse and I explain that photo and offer tips and advice on how that relates to what you do.

50:39

I’d love to hear from you anytime about anything.

50:43

And you can, you can get a copy, the showbiz training, or care like a mouse that I’ll be training dot com. And most importantly, these HRDQU events are really special. And you should just keep attending them.

50:57

And the more you learn, the better you get. And with that, Sarah, I will turn it back over to you.

51:03

Yes. so we have some time remaining here for questions. If you have any questions, please type them into the Questions box, and we’ll answer a few of those here with us with the remaining time that we have today.

51:15

First question. We never really can do we know.

51:22

The first question we have here is: do you need to introduce yourself in the introduction?

51:29

That’s an excellent point.

51:34

Here’s my check.

51:35

I’d say that they probably already know who you are.

51:40

Now, that may not be true in all situations, so you may need to say who you are, OK.

51:46

They assume you’re the expert, because you’re in front of the room.

51:51

Um, I would just start, because if it, you give them this big build-up about who you are.

51:59

Then I did this, and then I did this, and then I did this, and then I did this, um, you better be darn good when you start, it’s, I think it’s just better to show them that, you know what you’re doing, because they already assume you’re in front of the room, so therefore you must have something to offer.

52:17

Now, it’s a little different, when someone’s introducing you, you have to give them something to say. It’s kinda comes par for the course. So in this case, Sarah, had an introduction she was using.

52:29

But I particularly don’t like the, well, I started with the company 22 years ago, and I work here, and then I worked here, and then I did this. And I did that. And then and now, I’m here in front of you.

52:42

I think that’s just a waste of breath, in my opinion.

52:49

And so we have another question here from Wendy, and Wendy would like to now. We have presenters that are absolutely into lengthy intros. If they won’t change that, what’s a way to introduce yourself, that will stand out?

53:04

Hmm, hmm.

53:05

Um, I have this problem that does the institute with A firefighter’s chief who would come in and talk to the Disney approach to quality service.

53:16

And he was pretty boring.

53:18

I just good guy, and he had good information.

53:21

So, what I did was, I taped questions under chairs, and he’d come into the room.

53:28

And he’d say, Now, I know that that you been thinking a lot today, and you’ve had a lot of dialog. So, I want to help a little bit with that, Make this a bit easier. Everybody.

53:38

Look under your chair, and then, of course, should be some commotion.

53:42

And then, he’d ask oh, I had a question one.

53:47

I do question one in the person to read off the question.

53:51

And then the presenter would say, well, that’s a really good question, and get a great laugh.

53:57

And they’d be done.

53:58

I think you could probably use that for introductions.

54:01

I think another way you could do introductions is you could do a true or false.

54:06

So, let’s take my own career. Because, because I can’t really give you an example from yours. So I’ve got a bunch of statements here, Tell me which of these are true.

54:17

I met Walt Disney. True or false?

54:20

False.

54:22

Um, I started working at the Magic Kingdom.

54:25

True or false, False.

54:28

I spent three years on the listen to the Lambo ride, and I can still speak this field, true or false, true. And you get the idea, you could do introductions that way and make it a bit more fun.

54:41

Those are two ideas that are off the top of my head.

54:46

I think the real really best answer is to convince them that they’re already so awesome. They don’t need the platform, Tufts.

54:58

Great. And then let’s see here, we have time for maybe 1 or 2 more questions, and Alex would like to know what locations were you a Disney trainer for?

55:09

Well, I was a trainer for all Future World, which is where the rights are, not the technology-based storage world, emotion, and living sees universe of energy, the land pavilion journey, and imagination.

55:23

Spaceship Earth was in charge of spaceship, or for about three years.

55:28

Then then I am went into a training coordinator position where I was in charge of writing stuff for road training, for, for Epcot, for iPad entertainment and was on open improved Disney’s Animal Kingdom wrote the entertainment training for them.

55:47

Then I went to Disney University where character training. And so, by this time, I was not a trainer as much anymore as I was the writer, manager programs. and I was at Disney Institute, Walt Disney Entertainment.

56:01

I must have written the character training program three different times in my career. And my life. And my last function, I was one of the leaders of the group that wrote the operating guides for all the parks.

56:14

Yeah.

56:18

Didn’t mean to cut you off their land.

56:20

No, I was just gonna say it just happened. It wasn’t something I planned.

56:25

Great, and then one question for today, and that question comes from Amy, and Amy would like to now, does Disney deliver mostly e-learning or live training?

56:35

Well, it’s hard for me to say. I’ve been gone since 2009.

56:39

I’ve heard complaints recently that there’s too much E-learning.

56:43

And I know we didn’t transfer some over.

56:46

I know that the Safari Rights for instance at Disney’s Animal Kingdom, they do it, some sort of simulator thing.

56:55

I mean, that just makes a huge amount of sense.

56:58

Why spend all this time running through the whole Savanna?

57:03

We’re on a computer. They can be seeing the animals and pointing them out.

57:08

Where the problem with e-learning for the mouse, and I’m convinced a lot of the e-learning was so that they could check off, you know, diversity trainings, and it’ll actually say, yep, they had it.

57:20

But a problem with, with the e-learning trainings is that it’s a very social company.

57:26

And when you do the learnings, often, you’re leaving out that social aspect.

57:33

So I just never thought their e-learning were as effective as their live trainings.

57:41

Well, great, and that does bring us here. Now we’re approaching the end of our hour. And to conclude today’s sessions, we did have one more comment that came through that I’d like to share from Pamela who said, this has been a great presentation. I’m so happy that I attended. Pamela for the nice comments.

57:58

Well, thank you very much. And as you can see on the screen that’s a picture Walt Disney on his Belly camera. They always like look at things from the kids’ angles. So he was down on his knees or Ana smelling a lot.

58:11

And he said, I suppose my formula is never missing triangle.

58:18

And I would suggest that, to you and your presentations, too.

58:22

It’s trying to figure out everything, and be ready for whatever happens, and if it happens, just relax and enjoy.

58:30

Never miss an angle.

58:33

Well, today’s webinar was sponsored by the HRDQ What’s my Communication Style Online Assessment and Training Course. You can take a free test drive at www.hrdq.com/wmcs, and learn how you can flex your style for optimal performance on the job. And, if you’d like to learn more on topics like today, HRDQU Memberships offers over 200 human resource webinars keeping you in the know with industry trends. You can learn more at www.hrdqu.com/memberships and that does bring us to the top of our hour today. That is all the time that we have. Thank you so much for joining us and thank you all for participating in today’s webinar.

59:18

Thank you, Sarah.

59:19

Thank you, everybody.

59:24

Happy training!

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