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Have you ever run into the situation yourself, or know a manager or supervisor who talked with an employee once, twice, maybe even three times about correcting a performance issue, yet nothing changed? Or, the changes made were only temporary, and the person reverted to his/her old ways. When it happens, we often get angry or upset and wonder why the employee just doesn’t get it. However, the real problem may be that we failed to get the employee to recognize and agree that they need to improve and change. Unfortunately, it happens all the time.
In this session, you will learn why gaining employee agreement that a performance issue exists is the most crucial step in the coaching process. You also will learn how to accomplish the step without making the situation worse by chewing out, taking to task, or threatening the person to improve their performance.
Ken Phillips delivers all programs and workshops in his signature style: professional, engaging, and approachable.
Ken is the founder and CEO of Phillips Associates and the creator and chief architect of the Predictive Learning Analytics™ (PLA) learning evaluation methodology. He has more than 30 years of experience designing learning instruments and assessments and has authored more than a dozen published learning instruments. Ken also regularly speaks to the Association for Talent Development (ATD) groups, university classes, and corporate L&D groups. Since 2008, he has presented at the ATD International Conference and, since 2013, at the annual Training Conference and Expo on topics related to the measurement and evaluation of learning.
Before pursuing a Ph.D. in the combined fields of organizational behavior and educational administration at Northwestern University, Ken held management positions with two colleges and two national corporations. Also, he has written articles that have appeared in TD Magazine, Training Industry Magazine, and Training Today, and is a contributing author to five books in the L&D field.
Ken earned the Certified Professional in Learning and Performance (CPLP, now CPTD) credential from ATD in 2006 as a pilot pioneer and re-certified in 2009, 2012, 2015, and 2018.
Training Tools for Developing Great People Skills
This event is sponsored by HRDQ. For 45 years HRDQ has provided research-based, off-the-shelf soft-skills training resources for classroom, virtual, and online training. From assessments and workshops to experiential hands-on games, HRDQ helps organizations improve performance, increase job satisfaction, and more.
Learn more at HRDQstore.com
“The webinar was very informative and gave specific examples of how I can improve my next coaching.”
– Kenya A.
“The HRDQ webinars are such a worthwhile investment of your time.”
– Dorothy B.
“This showed me how I have been coaching wrong for years! I am excited to try this and see the results.”
– Destiny D.
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