Difficult conversations are inevitable in any workplace. Those conversations can create unhappiness, stress, and tension. They can also impair and even destroy relationships. When handled poorly, they are likely to result in serious problems that interfere with productivity and leave everyone involved feeling frustrated and dissatisfied.

You can’t avoid these kinds of conversations, but you can learn how to handle them more effectively. Developing the ability to handle these challenges will pay off in terms of reduced stress, increased confidence, improved relationships, increased trust, fewer problems, better teamwork, higher productivity, and better career opportunities.

Our webinar, Navigating Difficult Conversations: Delivering Your Message with Poise, Empathy and Resolve, is based on the popular and insightful course from HRDQstore, Navigating Difficult Conversations, which introduces participants to a seven-stage process for taking control of difficult situations and helps participants embrace confrontation as a means to produce long-lasting benefits.