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Say the Right Words to Defuse Tension and Foster Collaboration

Say the Right Words to Defuse Tension and Foster Collaboration

Recorded on March 5, 2025

Recorded, on-demand webinars are available for HRDQ-U Members. Join today!

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Overview

In today’s high-pressure work environments, even minor disagreements can quickly escalate into major conflicts. As an HR professional, you have the power to turn these challenging moments into opportunities for growth and collaboration.

Join this interactive session to discover how to use care-filled language to manage workplace conflict effectively, improve team dynamics, and build your reputation as a trusted communicator. Based on Karin Hurt and David Dye’s insightful new book, Powerful Phrases for Dealing with Workplace Conflict, this webinar equips you with the tools you need to handle even the most sensitive conversations with confidence and tact.

Equip yourself with practical techniques and the confidence to handle conflict head-on. Don’t miss this opportunity to sharpen your skills and bring lasting peace to your workplace.

Attendees will learn

  • Transform Conflict into Collaboration: Learn research-backed “Powerful Phrases” that de-escalate tension and foster understanding.
  • Understand the Root Causes of Conflict: Dive into the “conflict cocktails” that fuel workplace disputes and discover strategies to address them effectively.
  • Leverage the Four Dimensions of Productive Conflict: Explore how Connection, Clarity, Curiosity, and Commitment can transform conflict into opportunities for collaboration and growth.
  • Navigate Sensitive Topics with Ease: Gain practical tips for addressing emotionally charged subjects like politics or differing worldviews in the workplace.
  • Cultivate Productive Habits: Build daily habits that prevent unnecessary conflict and enhance collaboration within your teams.
  • Foster a Collaborative Culture: Discover how to equip teams with tools to reduce conflict and improve trust in everyday interactions.
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HRDQ-U is recognized by SHRM to offer Professional Development Credits (PDC) for SHRM-CP®️ or SHRM-SCP®️ recertification activities.
Say the Right Words to Defuse Tension and Foster Collaboration

Presenter

Karin Hurt is the founder and CEO of Let’s Grow Leaders, a global leadership development and training firm known for practical tools and leadership development programs that stick.

She’s the award-winning author of five books, including Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates and Powerful Phrases for Dealing With Workplace Conflict, and she is the creator of the SynergyStack™ Team Development System.

A former Verizon Wireless executive and popular keynote speaker, Karin was named to Inc. Magazine’s list of great leadership speakers.

David Dye is the President of Let’s Grow Leaders, a global leadership development and training firm known for practical tools and leadership development programs that stick.

He’s the award-winning author of multiple books, including Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates and Powerful Phrases for Dealing With Workplace Conflict, and he is the creator of the SynergyStack™ Team Development System.

A former executive and elected official, David hosts the popular Leadership without Losing Your Soul podcast.

Karin and David are committed to their philanthropic initiative, Winning Wells – building clean water wells for the people of Cambodia.

Sponsor

Let's Grow Leaders
Let’s Grow Leaders

Practical Leadership Development for Human-Centered Leaders

At Let’s Grow Leaders, we’re known for practical leadership development that sticks. We help leaders get breakthrough results, without losing their humanity through our leadership development programs and keynotes – and our new SynergyStack™ Team Development System.

Learn more at letsgrowleaders.com

HRDQ
HRDQ

Training Tools for Developing Great People Skills

This event is sponsored by HRDQ. For 45 years HRDQ has provided research-based, off-the-shelf soft-skills training resources for classroom, virtual, and online training. From assessments and workshops to experiential hands-on games, HRDQ helps organizations improve performance, increase job satisfaction, and more.

Learn more at HRDQstore.com

On-Demand Webinar Recording
Say the Right Words to Defuse Tension and Foster Collaboration
This on-demand event is available exclusively for HRDQ-U members.
 
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HRDQ-U Webinar Reviews

Headshot of a smiling woman

“Great webinar, they gave excellent tips and scenarios.”

Nicole N.
Senior Talent Acquisition Manager
Goodwill of North Georgia

Say the Right Words to Defuse Tension and Foster Collaboration

“The webinar is a clear and concise way to get useful information is a small package. I would recommend it to anyone looking to grow their skills.”

David W.
Office Worker
Minnesota Department of Agriculture

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“These skills can be used throughout your life as well as work.”

Cheryl J.
Library Assistant
Georgia State University

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