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Recorded, on-demand webinars are available for HRDQ-U Members. Join today!
Without trust, conversations get harder, tensions run higher, and progress slows to a crawl. But, here’s the rub – the very conversations we avoid are often the ones that can rebuild connection, strengthen relationships, and get everyone moving in the same direction. Many leaders avoid these necessary conversations because they either don’t want to be the “bad guy” or they don’t know how to handle difficult behaviors.
Together, we’ll uncover the TRUST Framework – a practical, repeatable approach for leading hard conversations with both compassion AND accountability. It’s an approach that’s focused on healing divides, fostering respect, and driving collaboration. You won’t just learn theory – you’ll leave with practical tools for navigating emotionally charged discussions without escalating, language strategies that balance candor with compassion, and ways to flip tough moments into turning points for your team.
Whether you’re leading through change, managing conflict, or trying to re-engage a disengaged team, this session will equip you with the tactics and confidence to lead with both strength and heart.
By the end of this webinar, you’ll learn how to:
TRUST: Learning to Say the Hard Things is a leadership conversation program for mission-driven leaders who want to:
This is not a script. Not a lecture. Not theory. In this 5-session course, you’ll learn exactly how to prepare for a difficult conversation, be able to say hard things without spiraling after, and feel more calm, direct, and grounded in how you lead.
Use code HRTRUST for 10% OFF!
Chris is an ICF-certified executive coach, licensed therapist, and leadership strategist who specializes in helping new nonprofit executives lead through chaos, fix dysfunctional cultures, and deliver results – especially in the most challenging environments.
With more than 15 years in the nonprofit and healthcare sectors, Chris brings a mix of emotional intelligence, organizational savvy, and no-nonsense insight. He’s built leadership development programs from the ground up, worked as a therapist, and coached hundreds of purpose-driven leaders – especially those brought in to “turn things around” under high pressure.
Chris is the founder of Leadership Potential, where he works with leaders to navigate conflict, build influence, and lead lasting culture change. He’s also the co-host of The Art and Science of Difficult Conversations podcast, which equips leaders with tools to tackle high-stakes conversations with clarity, courage, and compassion. Whether in a boardroom or a crisis, Chris helps leaders find the strategies and the confidence to turn challenges into opportunities for lasting impact.
Website: www.myleadershippotential.com
Leadership Potential works with new purpose-driven leaders to navigate chaotic and turbulent transitions. This includes helping leaders navigate difficult conversations, resolve conflicts, create high-performing cultures, build engagement, and find success in new roles.
Learn more at myleadershippotential.com
Training Tools for Developing Great People Skills
This event is sponsored by HRDQ. For 45 years HRDQ has provided research-based, off-the-shelf soft-skills training resources for classroom, virtual, and online training. From assessments and workshops to experiential hands-on games, HRDQ helps organizations improve performance, increase job satisfaction, and more.
Learn more at HRDQstore.com
“These webinars provide such valuable information, and the speakers are always at the top of their industries.”
Susan B.
Administrative Assistant
County of Maricopa
“I thought this was a great refresher for me. I am part of training supervisors in the Speed of Trust, which this webinar piggy backed. It was great! There are always going to be tough conversations whether in the workplace or in our regular lives.”
Harry K.
Correctional Counselor
Hampden County Sheriff’s Office
“I really liked how the presenter gave us examples.”
Ladonna G.
Prevention Services Supervisor
Healthy Families Newport News
Discover how cultivating kindness as a learnable leadership skill – backed by insights on person-focused approaches for diverse teams – can boost employee engagement, improve communication, and drive stronger organizational outcomes in today’s evolving workplace.
Don’t miss this eye-opening session that shows time-pressed managers exactly how to spark powerful, ongoing career conversations that boost engagement, retention, and results – without adding more to your plate. Join us to discover simple yet transformative ways to support your top talent’s growth.