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We all need soft skills. Whether leadership development, communication, team building, problem-solving, empowerment, critical thinking, or mindfulness, soft skills are essential and can deliver value. Yet, there is often a misconception that soft skills do not contribute to the bottom line because they are perceived as less valuable than hard skills. However, when programs are designed and implemented correctly, soft skills can easily deliver more significant results than hard skills. The key to evaluating soft skills is to connect soft skills to hard data. Unfortunately, many learning professionals are reluctant to do this because they are concerned that soft skills programs will not deliver a positive ROI.
This session will provide useful, practical tools to help you show the value of soft skills programs using a proven and credible approach. Presented in an easy-to-understand format, this interactive session will use real-world examples to demonstrate how to measure and evaluate different soft skill programs and initiatives. Participants will see what is being measured, how it is being measured, and how the data are used to improve the programs and influence a greater investment in soft skills. By evaluating soft skills accurately, you can clearly demonstrate their impact and drive greater support for these essential programs.
Jack J. Phillips, Ph.D., chairman of ROI Institute, Inc., is a world-renowned expert on accountability, measurement, and evaluation. Former L&D Manager, HR Executive, and Bank President, Phillips provides consulting services for Fortune 500 companies, nonprofit entities, and government and non-governmental organizations globally. He is the author or editor of more than 100 books, conducts workshops, and presents at conferences worldwide.
Jack has received several awards for his books and work. The Association for Talent Development gave him its highest honor, Thought Leader in Talent Development. The International Society for Performance Improvement presented Jack with its highest award, the Thomas F. Gilbert Award, for his contribution to human performance technology. On three occasions, Meeting News named him one of the 25 Most Powerful People in the Meetings and Events Industry, based on his work on ROI. The Society for Human Resource Management presented him with an award for one of his books and honored a Phillips ROI study with its highest award for creativity.
In 2019, Jack, along with his wife, Patti P. Phillips, received the Distinguished Contributor Award by the Center for Talent Reporting for their contribution to the measurement and management of human capital. His work has been featured in the Wall Street Journal, BusinessWeek, and Fortune. He has been interviewed by several television programs, including CNN.
Training Tools for Developing Great People Skills
This event is sponsored by HRDQ. For over 45 years HRDQ has provided research-based, off-the-shelf soft-skills training resources for classroom, virtual, and online training. From assessments and workshops to experiential hands-on games, HRDQ helps organizations improve performance, increase job satisfaction, and more.
Learn more at HRDQstore.com
