Today, more and more companies are adopting cross-functional team structures that reward collaborators over “lone wolves.” Members of these teams often have complex reporting relationships rather than a single boss, which makes it essential for goals to be aligned across departments or teams. 

In matrix organizations, where team members represent various departments/functions, the lines of decision-making are often blurred; it’s not always clear who is in charge or who has the ultimate decision-making authority. 

In many cases, team leaders lack the skills to boost cooperation and communication within their teams, and team members often lack the skills to collaborate effectively.