From AI Fear to Excitement: Skills to Develop to Stay in Demand

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Hi, everyone. And welcome to today’s webinar, From AI Fear to Excitement: Skills to Develop to Stay in Demand, hosted by HRDQ-U and presented by Olia Stasiuk.
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My name is Sarah and I will moderate today’s webinar. The webinar will last around one hour. If you have any questions or comments, please type them into the questions box on your GoToWebinar control panel.
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And you can also access today’s handouts. As well. You can download those on the handouts drop-down on your control panel, too.
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Today’s webinar is sponsored by Transformers Academy, and Transformers Academy is committed to breaking down barriers to high quality education. By making globally renowned programs affordable, they open up a world of possibilities for everyone seeking career advancement.
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Whether you’re a beginner or an expert, their courses are designed to equip you with the skills that you need for success one step at a time. At Transformers Academy, your growth, is that their mission. Learn More at www.transformers academy.com.
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And for 45 years, HRDQ has provided researched, based, off the shelf soft skills, training resources for classroom, virtual, and online training. From assessments and workshops to experiential hands-on games, HRDQ helps organizations improve performance, increase job satisfaction, and more. You can learn more at HRDQstore.com.
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And today I’d like to welcome our presenter, Olia Stasiuk, a Certified Global Professional in Human Resources and a Harvard Business School alumni. She is the founder of four enterprises, including 360 Transformers and Transformers Academy, and a seasoned author who combines her passion for education and personal development.
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The diverse portfolio of success Olia has implemented progressive employee experience and development strategies in global companies, focusing on leveraging technology and innovation. She conducts pioneering research on the impact of virtual reality and artificial intelligence on adult soft skills.
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In the workplace, Olia holds distinguished certifications from prestigious institutions like Cambridge University, Cornell University and TED. She’s also an eight-time half marathoner, adrenalin enthusiast, and author of the book 66 Days Success Formula.
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Her love for travel is reflected in her collection of mini plane models and her infectious passion, positivity and achievement filled career continually inspire others. Thank you so much for joining us today Olia.
2:32
Thanks, Sarah. It’s such a pleasure being here, and thank you so much, everyone, for joining us today and spending this hour with us. I’m really looking forward to sharing the time with you, and please don’t be shy to ask all of the questions you have through this hour. during one hour that will have together. I would love to share with you in a very easy way, what’s coming and how to prepare for it, and my goal for you to leave excited about artificial intelligence and what’s waiting for us. I will not be hiding. Preview changes are coming, and I’m definitely here to support you with those. So, today, what we will look, we will go through five key elements.
3:15
Will have really dive in and break down What is, AI? in a simple terms? We also will identify Key blend, hard and soft skills that you want to concentrate on, And how will they shift was artificial Intelligence moving forward? We’ll also talk through how to integrate AI into your day today. I’ll share with you some great examples of the top companies in the world, How they’re using AI And, in fact, share with you that have been around for quite some time. And we also will craft your personal roadmap to make sure that you came out of this webinar equipped, and you know, what to do in order to feel in control, was artificial intelligence in the workplace.
4:00
Let’s begin. So in order to start, and to be completely honest with you, I’ve been in multiple conferences. We’ve been in Harvard recently Collision in Toronto. I have some of you’ve been there. A lot of people talking about AI. It’s massive. It’s everywhere. At the same time, knowledge and understanding of it, very different. It’s also shifting a lot of venture capital right now, going towards AI. So, in order for me to understand better, where are you? And let’s start, was a little poll. So, Sarah will support us, and I would love to know, how are you feeling about AI? And all of the answers are totally fine. You can select exactly what resonates with you the most, just to make sure I address them in the right way.
4:47
So, right now, Yeah. Go ahead, Sarah.
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Our responses are coming in quite fast there.
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Um, if you see that on your side alia, I’ll give you will give everybody 10 more seconds here. Some throw them all set, 100% voted, before we get those results up on the screen.
5:05
Awesome, I definitely can see it. It’s great. It seems like right now with 39% excited, but nervous. Some are very excited, summer neutral suburb not excited fare.
5:18
I was not either a few months ago.
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Awesome.
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OK, so Sarah, close the poll and you should be able to see results on your screen. We finish at 23%, very excited, 39 excited, but nervous, 29 neutral and 10.
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not exciting.
5:37
So, to be completely honest with you, we’re doing better than the majority of the groups. I’ve joined in the past. Most people have been in the very nervous, state about 70%. and I would say 20, usually not excited. So we do have quite a lot of exciting one fourth, I would say. We’re definitely moving ahead and I would guess it’s probably because you’ve been experiencing some of adverse simply and I’ll ask you a few more further questions to find out about that. So, one more, so, as I’ve mentioned, now, let’s really dive in if you’re using AI. So it’s one thing to be excited about it. It’s another thing. Are you using it. So answer A, yes, almost daily, answer B I tried a few apps only try Chad GBT have not yet try.
6:28
OK, great, I see your answering very guide 68%, 72% awesome Graper dissipation. Thank you.
6:40
Awake all night, Up on the screen there.
6:44
Perfect. So this one is a very very different from what you’ve seen before. So you can see only 13% using almost daily 13% tried a few apps, Which is really really guide 31% only trade strategy BT and 43% have not yet tried So two things right now. Most people have not yet tried chow GBT, It’s a fact so standard average right now. It’s about 75% of people have not yet tried. So you can imagine how massive the market and opportunities are there. And you can also see how many people only trade Chad GBT, which is everybody talking about, and even though it’s still not everyone, try all that. To say there is another interesting statistic from Harvard School that was shared Gerson’s Lee.
7:33
Females are using using AI If artificial intelligence apps, three times less than males at the moment. So, ladies, if you’re in the audience, pay attention. If you voted, not yet, I know that it’s probably scary, at the same time. We can’t do it all together. Why would we do it? For multiple reasons. So, before we even dive in into reasons right now, I want to wrap it up and really show you that AI, it’s nothing to fear, and it’s been around for quite some time. So, we go into watch a little video, really, when AI started, and how we’ve been using it over the last few years.
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And, I’ll just trigger that in a second.
11:25
Alright, So, I hope you’ve enjoyed a little brief history about artificial intelligence. And basically, as you were able to hear, in fact, I’ve been around us for quite some time. So, about eight months ago, I started diving in with my team into virtual reality, in fact, for education. So, as I’m in learning and development space, we wanted to optimize, and make sure that employees are getting the best results as we were diving in. Intuit Artificial Intelligence started booming, and everybody started talking about it. And at first, it all sounded like a, watch what I started diving into, it really varies quite a few different ways.
12:01
How artificial intelligence operate, but, at the same time, the very basic understanding of it, the purpose of it is to automate a very simple tasks that we do. So, at the moment, artificial intelligence is helping us, it really removing the tasks that we don’t like. So, think about, really do an exact same repetitive tasks over and over, so you come in and you do it every single day and really, you don’t need to think about it. It’s really just come in and tick in the box, right. So you tick the box in case if the criteria was met. So artificial intelligence works the same way.
12:37
It pretty much knows this scenario. If this scenario is map, it really just taken an action instead of you. How does it help us? in the nutshell? It really helps us to be faster and more productive, and so, yes, it sounds scary. You’ll see, I came out, was my team, was the list of 110 jobs, and you also will see more. So we did actually attached all of them. You have this Hangout that you can download. There is 110 jobs. As an example, I just pulled up a few, and in the human resources, there will be changes, right?
13:13
So, as an example that we have on the screen, talent acquisition specialists will be changed by artificial intelligence powered, candidates creating apps. Learning and development co-ordinators will cheat will be changed by personnel, life, learning platforms, and so on, So forth. So, you can definitely check the entire list. All that to say, our roles also will evolve. So that doesn’t mean that we go into lose jobs. That means that our jobs will change.
13:45
So, once more, one more important that, I would love to show you. And this one is a really good one, It just came out, It’s from the World Economic Forum, so if any of you follow it, it just says that 44% of us will need to re skill. And the 10 skills that you see on the screen is kind of critical, or will be the most important for the next 10 years. At the same time, even if you look at it, and you look, let’s say the first one is creative thinking, creative, thinking, it’s not going to be the same as it was before. So, there won’t be a subtle change. So, let’s go through all 10. So, top 10 right now, our creative thinking, which is again, could be done by the human artificial intelligence at the moment, can not do creative thinking. So, this is a plus for us as humans, the second one, analytical thinking, exact, same thing. So computer only reads patterns, and based on the patterns, it reproduces the results and learn from them, and analytical thinking still needs to be done by humans in most cases.
14:46
Technological literacy will be very important. So how important would not be?
14:52
I already heard some of the major players on the market trying to add skills learning, such as coding, so anything related to development, basics of development, understanding of artificial intelligence, already been added to the roadmap for employees to learn. So think of that. It’s gonna become more and more valuable on the market. Curiosity and live. Life, long learning, So, this one, obviously, we’ve all been talking about it. If you and HR. I’m sure you’ll love it at the same time. Now. It’s coming, was the new speed.
15:27
So, if before too much longer to learn intranet, artificial intelligence is growing in such a fast, that we definitely will need to continue learning all the time. While we’re speaking, probably somebody already built a new app based on chat GVT that’s changing someone’s life.
15:47
To give you an example, at one of the conferences, we had an opportunity to play, was the app, so it was the negotiation app built based on AI and it was integrated, was Charged GBT. So you negotiate with computer and basically you have to save as, you have to save people in the bank, otherwise they will be killed, wasn’t invented. Completely talk into the computer. And the program is phenomenal and it was built within 48 hours. So imagine something that before two months now takes 48 hours, meaning, will have to learn more, and we’ll have to learn more often and in the larger volumes.
16:28
So something like adding how many hours per week your teams should learn or you should learn that’s gonna be a new normal resilience, flexibility and agility and this one being a good one for all of us. Pandemics, so we all know was pandemic. We had to develop massive resilience and agility at the same time. Now, it’s not time to stop. So, it will be at the same or even at the higher levels. Because, again, going back, new apps coming out. New programs, new processes, and it’s going to be constant change because, the speed of improvement can be much faster, if before, we only had to adapt to online learning.
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Now, we have to adapt to new processes, new tools, and it’s kind of going to become a habit at some point. Systems thinking, so system thinking will be a very new skill that we all need to develop, and the way, and it will be related to our last activity.
17:28
When we’re going to be building roadmap today, you will need to think of all of the other systems around you, not only systems, other departments, and that’s gonna account at home as well. So, your kid’s gonna be using my app. Your partners will be using other out to your family, will be trying something out. There are gonna be a lot of excitement, and at some point, you’ll have to think of what makes sense for your family, AI and big data. So definitely, anything around AI going to be very valuable. We definitely can see more students coming out. The learn AI, that really concentrating on AI. A lot of people go into do second degree around AI, So, it’s becoming bigger and bigger.
18:14
Motivation and self-awareness. So motivation and self-awareness will be a very interesting piece because, as you know, as we constantly going to be in the learning, lifelong learning, what’s going to be scary, Burnouts will be scary.
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People being tired of constantly learning, that’s going to be scary people being tired of implementing new apps. So as an HR, we definitely need to pay attention more to that and made sure that people are still motivated. That’s gonna come was a self-awareness as well because we’re going to be hitting Dunning kruger Effect quite often because people will be going from. I know everything to I know nothing and that’s going to create a different emotional Rollercoaster. So pay attention to that and self-awareness. Definitely something that will need to be implemented as a separate support for your employees.
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Talent Management and talent management gonna be a fun one, and that’s gonna come with ethics. That’s gonna come was how to properly use it. How not to use it when to use that. Hiring people, right? So everything will be changing because of this particular skill, and the better we’ll be able to identify not only the human skills, also how they’re using artificial intelligence, that’s going to be beneficial to managing talent in the workplaces.
19:37
So, the skill number 10, identified by World Economic Forum will be service orientation and customer service. So, good news is humans. Again, as I’ve mentioned, not going anywhere, and now it’s going to change. And more than ever, it will be important to provide a great service grade support, especially with new tools. Especially if you’re working in those new companies. And even in your own, right? We’re going to be all optimizing processes that we can, while doing so.
20:07
There will be new gaps that will identify as we go, and that will require great customer service, and that’s what will differentiate you. Because in the end of the day, we’re going to have a bit less and less connect with people over time with new tools. And eventually, we go into miss it. So think of it, sometimes people will be craving that support. And when they have it, instead of having 10 times a day when they’ll have an once per day. And it’s not a good one. They will remember you. And if they have a fantastic one, they also will remember you.
20:43
So, I didn’t mention in the beginning, that creative thinking, and some of the skills will be a bit different than before, so, and before, we were only thinking about creativity, when we brainstorm as a team. Now, you have to be creative about the tools that will exist. So, you’ll need to almost do the research and think of creatively. How can you use the tools and how your organization that being said. And you still have to do brainstorming sessions, as you’ve done before, at the same time, being aware of the tools that exist, and being creative about them will bring you ahead of the competition. Interesting Enough, with AI, competitive market changes very, very quickly, and some companies really getting out of business in a day, while others becoming leaders on the market. And, that’s really thanks to being creative about the tools and how they’re using them.
21:41
So, there will be one more skill that I want to stop on, specifically related to AI, and this is the skill that is extremely critical. So, let’s say you’re a manager, and this is very, very important for managers who will be adopting, will be adopting artificial intelligence tools. As a manager myself, this year, I’ve experienced a situation when one of my employees have been using artificial intelligence, in fact, Chad GBT to do his core job without sharing that with me. And eventually, it fired back, so, I would not probably find out about it. So, he was a content writer, and the first pieces that you produce were phenomenal, Phenomenal. Everyone on the team was like, Wow! After so long searching for someone, we couldn’t really understand where this jaguars.
22:33
And then after probably a Good week off the content I stopped checking on the content. I was just confident that the person is doing the job, right?
22:43
And someone started introducing me to judge EBT on the side. So I didn’t tell my team, I just started playing around with that. And the, in the beginning, it was really, really God, but the more I started playing with it, the more I started seeing kind of the same patterns. Kind of the same answers. And I also started seeing the gaps that it’s basically not working at some specific time. So, by the time three weeks came, I started noticing, was this employee that they’re, not, they’re not producing content at the same time. So sometimes there is lots of content. Sometimes there is no content for five hours. And then, again, content after that.
23:20
I started, I started receiving kind of repetitive or not complete content. And I was very curious. Why is that? when I was, like, maybe I didn’t give enough instructions? And by the time three weeks gave this one day, very important, two pieces of content, for two totally different businesses, and I’m reading through that, and I can’t even believe what I’m reading. So one was my bio that literally was talking about some random men, completely different role, and part of that article was not even about me.
23:53
And I didn’t even know that information from the other part of the article was literally almost like someone wrote an article instead of for the Business. Or a 14 year childbirth school essay, and so I really paused in that moment and I couldn’t understand how such a big difference happen and then I started connecting that puzzle, realizing that one of the employees was using it. Took me a long time. Took me a long time. I had to really think of what to do. And then eventually, I had to lead the person go, because some of our values were really, a living, was integrity, and, And let’s say my position at that time was if you would come to me and say, hey, I found this great tool.
24:33
Let’s try to use it to optimize the business.
24:35
I would say, OK, let’s try it out, … golf, but if you use it behind my back, in order to save time and kind of steal the time from the company, I cannot tolerate that. So, all that long story to say, I had to let that employee go afterthought to teach me a very good lesson, your employees will use it with you without you, and you can either be prepared, or you’re still gonna be responsible for the results. So, even when I had an opportunity to speak with government representatives around AI and control of it, there are still, their position is still the same. Even if you don’t know, you’re still going to be responsible, because it’s used in your organization.
25:17
So, what I encourage you to do, I encourage you to take a lead on it and bring it to the table yourself. Even if you’re not a manager, even, if you, you work on a team, right, Why wouldn’t you bring it, right start the conversation? In the end of the day, you want to make things better, and I do encourage you to do it with the team for the organization, because in the case of my employee, it didn’t see him, neither the physician neither money, neither time, long term. So.
25:48
Creative thinking will be very, very important and transparency also will be betrayer.
25:54
Very important. And the most important will be critical thinking. So when it’s gonna come to working was artificial intelligence tools, critical thinking will be very important. I’ll give an example. Why was my particular employee? If he would have used critical thinking correctly with the Open AI or Chad GBT. I probably would not yet find out for quite some long time that he used it because he would avoid having Chad GVT making the basic mistakes.
26:25
Why did that happen? So here’s the two difference between humans and artificial intelligence.
26:31
We, as humans, know what to do, And we do. Other people know what not to do, because it’s a common sense for us, right? So, let’s say if you tell the child, do not touch hot surface, right? We teach him them, but as we grew up, we know that it’s hot. So, I would not stay to the adult go bake, but do not touch the surface. I would just say, Go bake something for dinner, right? Because for me, it’s a common sense.
27:00
Artificial intelligence does not work that way. And that’s where the biggest difference between us right now.
27:06
So, when you speak to artificial intelligence and you’ve given the instructions, what exactly you want, you also need to add what exactly you do not want. What exactly not to do, how exactly not to do. When, not to do, because if you miss the clause, know, sometimes you’ll be lucky, you’ll get a good info in the beginning. If you continue, I asked him the same information over time without clothes, without details of what not to do, you’ll start receiving very weird answers in some cases, in some cases missing answers, and in some cases, even misleading information. So, I’ve done multiple multiple tasks with Chad GBT. And not only, and I highly encourage you to start developing critical thinking, and if you do deliver training, or coaching to anyone, how to use AI, always think of what not to do.
28:00
That will save you a lot of time, money, and resources.
28:04
So, once you go back one more slide, and talk about a few new roles in HR as well, I found, some of them are very interesting, so, they’re gonna be a lot of roles, to be honest with you, And now, your creativity comes into the game.
28:17
If you want those people who say, hey, this role sounds boring, let’s come up with the new one, this is your time, out, three new roles that are predicted to come up very, very soon, one would be ethics officer. So, as artificial intelligence will be saving us some time, while it’s going to be automating our operational tasks, people will have more time to work on elements, such as aspect. And ethics, in this case, will be extremely important. So, new procedures, new values, you have to revisit your values. You have to revisit the procedures. You have to really align with leadership.
28:55
How do you want to tolerate artificial intelligence? Example, some companies use an id, massively. Another example, I know companies who sent e-mails to their employees do not use Chat GBT for work related reasons. because as you feeding data, let’s say about the revenue of the company as you feeding data about private information, it remembers it, right? So it’s a database you literally given confidential information for free.
29:21
So some companies do not allow just quickly share personal or private information, and other companies completely blocked it. So good example is in Canada, via Rail National Railway. They completely blocked charge EBT. So if you, on their network, you will not be able to login to charge a BT whatsoever. So, multiple companies applying different rules. Different companies also fighting for regulations in the industries. And there are different opinions around that.
29:51
Ethics officer put it on the map for the next year, at least. Trainer. Trainer in this case will become a trainer. So instead of training people, in some cases, it’s going to be training AI. So, AI will be taken more and more work of the trainers, especially was their remote work. We will be using more automated tools, more learning management system, more other tools that helps us to be faster and better at what we do. Good example is feedback, right? So there is already a lot of apps that give you feedback. An example there is one app watching me right now speaking and later on it’s going to send me a summary of filler words that I use, speed, tone, elements, like not, and that’s how I find out. that from time to time. I use words, so too many times, instead of really thinking about it while I speak.
30:45
So trainers. Trainers, trainers, will be training artificial intelligence, and they need to have critical thinking skills develop data detect, the first one is a funny one. I found that the name is kind of cool. I just imagine somebody updating their LinkedIn and saying, I’ve started the new role as a data detective. Definitely going to bring some attention. Don’t you think? Data detector will be around logic and analytics. Right? So, AI will be digging through data, it will be given you some patterns, at the same time, A, I can give you massive amounts, massive datasets, and for now, as we still learning the capabilities of it, First, don’t rely on truth of it. Now, one thing that I did, I did in parallel: IQ test was chat GVT. And some of the answers were not correct there. Literally, were incorrect completely, even though it sounded very, very confident, because that’s how it programmed to be.
31:42
So, trust, but verify and sell for Data Detective for quite some time, people still need to be dig into it. And, really, now, we will have so much data, so, it’s to our benefit, to be able to just go through it and find patterns to do the right decisions.
32:01
There are roles. I hope you’ve enjoyed a little bit of the roles.
32:04
Feel free to ask any questions if you have, and, yeah, we will be moving to the next, that right now, So, what I would love to share with you, it’s a few examples, So, yes, I did talk, you know, AI, a lot of different apps. At the same time, Apps being around us for so long, been using AI more than that. The video that I’ll show you been created with AI very quickly, was the first generation. And now, the tool that had been used for this video is upgraded was even more realistic voice features.
32:37
So, everything you’ll see right now, created in, probably 20 minutes of time and it probably costed roughly $5. Word before, we would have to rent a studio, have somebody created all and pay pippi videographers. So normally, I still would have to do a minimal amount of hours, and that would be about one thousand dollars for a day when we need to do videos. So let’s have a look. And let’s learn how Netflix, Salesforce, IBM, Google, and H and M, Using AI today, already.
35:37
Alright. So, I hope you have enjoyed few examples. And I have few more for you. So this is just a few. And so, remember, we had a Paul in 43 of you said that you have not yet tried it. So now think of basics like Alexa, Siri, Google. And you definitely probably used it in one way or another. And they are, in a lot of cases, AI powered. More than that, Now, I’ll show you one that all of you used. Or I, I bet, 99% did. So, that one would be Google. So if you think about Google search, it is AI powered. So what it does, it learns your patterns. It also learns patterns of other people. And you know, how sometimes you start typing, and you get a suggestion. Suggestion comes out from other users that have been typing. and what did they select?
36:25
So, not really, also. AI powered and Google becomes better and better every day, thanks to what we type. Amazon, the same thing. So was Amazon, you’ll see now, and more and more, you have Amazon suggestions. I’ve started recently noticing books suggestions, as I’m reading a lot of books. And I was writing a book. At the same time, other products as you go when you will be able to see Amazon suggests you products, and that is also AI powered. Tiktok is very interesting cases while we were breaking it down. two months ago, and Harvard, there was a Connect conference. And there was a great topic. So basically, the discussion was between Tiktok, Instagram, and YouTube, and which platform will be dominating in the short video segment.
37:16
So right now you can guess which one, tick tock, YouTube, or Instagram What do you think?
37:24
So interesting enough Tiktok has least users registered on Cloud Platform at the same time highest growth. Why is that happening highest growth in the amount of time users spend on the plot for watching? Why is that happening? Because their algorithm is different. So, both tools are using AI, Instagram, let’s say YouTube I’m not 100% sure, at Ticked up for sure. They’re using different algorithm and tiktok. What does it, basically, first, giving your content that you’ve selected yourself, right? So, it’s giving you video similar to what you’d like, to what you’ve saved, maybe to the categories that you’ve selected when you registered.
38:07
After that, it has basically four layers of content. And what it does with that content is basically looking what content was popular among other users. Very, very popular, but maybe not necessarily something that you’ve liked. And once in awhile, it’s gonna push your videos that are very, very different. From something that you watch in order to test it out. Why not to push you something you don’t like to test? If you maybe just don’t know about that, maybe it’s something you have not yet explored. And let’s say when they push it to new users who do not watch it and it becomes very, very popular. They push it to a larger scale and Do the same thing. And that’s how some videos becomes viral, not because they’re just really good. It’s because a lot of people who have not yet discovered that type of videos started liking it when they’ve seen it for the first time.
39:03
And it’s becoming valuable for everyone else.
39:08
So tick tock basically it’s really trying to work towards the user and their algorithm working in the way It’s trying to help you to explore something new because We don’t know what we don’t know right? And so all three examples of those companies using AI as well. So now, let’s go back to the last knowledge check and knowledge at temperature check. And I would love to know if you’re using AI in the workplace, specifically.
39:37
So, before we talk about AI, in, in general, right? So, obviously, some of you use Child GBT. And some of you, some of you just tried other apps, and now let’s really talk about the workplace before we’re gonna go into build your roadmap.
39:56
So, Sarah will just open the poll for us, and you should see it on the screen.
40:06
Awesome.
40:11
And those results are streaming in nice and quick here, again. We’ll give you 10 more seconds here to answer.
40:27
OK, this result on the screen there.
40:30
Thanks, Sarah. So, OK, 11% of you use almost daily in the workplace. Great, 24 Starting, thinking of implementing great, testing on your own, Awesome! We don’t, or don’t allow it, absolutely understand, OK, so basically, you can see that we’re very diverse right now, and that’s kind of be like that For quite some time. As I’ve been going through and meeting multiple people, I just keep being surprised. first, how people testing it for their personal use. So, obviously in the workplace, it’s going to take us some time at the same time. Just remember that it’s coming, right? And you want to slowly get used to it.
41:09
So, before we jump in, I know that there have been some questions coming in, and Sarah will help me with them at the end. I then I can release them all fully. So, we’ll take care of your questions in a bit, and we’re right now going to go to the last topic. You can even start writing as I speak, so on the side, you can start taking notes. But basically, the personal roadmap. So, what I encourage you to do, I encourage you to do it for yourself, and with your team, when you go back, the earlier, the better, and really where to start.
41:41
So, first, you want to analyze and assess in order to start using AI. And some of you said that you’re right now assessing your thinking to implement.
41:51
You want to first see what repetitive tasks are in your team or your own tasks, right. So, for example, there have been tasks that I had to do every single day, like, grading videos For the knowledge check, or checking quizzes, or maybe writing the content, But it was the same content for every company I’m going to write.
42:14
So I would have to do exact same thing over and over and over, So think of your rule, write down those tasks, and interesting enough, dig into the tasks that you don’t like first. I bet most of the tasks that you don’t like, will be some that are repetitive. I know that some love to be extremely organized, and you love doing those tasks. At the same time, you still have tasks with AI. I promise you, your direct report tasks. So if you’re a manager, you can do the team brainstorming, think of their task, talk with them, because together, you’ll be able to see more. And you also want to assess your team skills. So this will be the time to now start assessing not only tasks, also skills. Remember the one that I showed you today? There are gonna be more. And you also need to see how tech savvy your team is, other teams you’re working with, how good you are with the phone versus tablet versus computer, right?
43:13
So really roll back to the basics and start being very honest, and that’s where the self-awareness comes in the game. And that’s where it could be a pain point. So it’s gonna be very important for people to really evaluate themselves, how good they are in some of those skills. Like critical thinking, right? So, after you did the analyze and assess, and that’s usually a brainstorming session, and it could be fun in the park somewhere, right? Like, have fun with it. Make make something interesting. It doesn’t have to be scary. There is nothing crazy about it. Brainstorm so, great, start with the team. Afterthought. What and how can be automated?
43:53
So, in my case, let’s say, what could be automated? So, instead of creating, and each time recording video in the studio, which would take me weeks, and days, and hours, and I’m exhausted, my team now is able to create some videos with the voice-over. So depending basically on the importance of the video or the course, or who we create an ad for, or what kind of training are we building? Is it in person, isn’t blended?
44:21
We are now utilizing voiceovers video editing apps, right, so there’s a lot on the market and you’ll have to practice. You also want to brainstorm what skills training will be required. So you, let’s say after you’ve assessed what skills you have on the team. You’ll understand better what skills you need to hire in the future hires if you’re hiring, and you also will understand what skills you need to train. So it is time to start mapping out some training sessions. There’s quite a few already people coming out that I’ve seen on the market that help with AI tools, and training and selection, so feel free to find those who really know what they’re doing. I’ll be happy to give you a few suggestions as well, if you need to, and start thinking on training. Because now courses will be different. Training will be different. Coaches will have to change as well, and they’ll research and implementation.
45:18
See, I got super excited about it. So, research and implementation. There are more than thousand AI apps already, and every single day there are more growing.
45:30
Why did I put that? So first thing, it’s a good thing, so it’s benefit for us. There’s a lot of tools to choose from, even to the most ridiculous wanderers, even dating apps, picture generator. So imagination, right now, going very wild. Do not think that something doesn’t exist.
45:48
So, you know, when I said what’s, what, and how to be automated, whenever you make the list, Assume that everything could be automated. And then just search. If you find it, here you go, that’s gonna be your answer. If you don’t search again in the next quarter, because by then, it might come out. So, more and more tools, And was that I really want to give. You want advice? Personally, Me, at some point. I’ve been running through a lot of different AI apps, testing them every single day, until the point I got a bit overwhelmed. And I stepped back because I was jumping to the apps that I don’t even need for my work, that people were talking about. Any got a lot. So, as with everything else, it could get busy, and I would just encourage you to do that in portions.
46:35
Good example is, if you have 10 tasks, and you have team of five people separate, and try to give everybody a task to find apps, to just stuff that you’re too bright. So one person is not looking for everything. Everybody’s not looking for everything, so split, less is more. Test test extensively. I gave you today few examples of … GBT, even though it’s already so advanced. It does a lot of mistakes. Not only it does mistakes. You have to not only test. You have to constantly have somebody checking supervising. So QA is a big new skill now. So, QA, quality assurance, Right.
47:15
Before, it used to be just, too, to test the product. Now, it’s really going to be with those tools, so you can have a QA in, every department implementing phases highly recommend you to implement in phases, because some apps will be very new, massive, and change management has always been an issue, and it still will be an issue. Every second project fail. Because of the change management. So, phasing Rollout is always better, and it gives you an ability to tailor before you do massive rollout.
47:45
Communication will be massive as well.
47:48
So along with change management, communication, transparency will be very, very important. And also filtering the feedback will be very important. And so this is personal roadmap, and you do have access to this deck.
48:01
I tried to make it simple. Take this little tip. Take this little slide. Use it, printed the way you want it. If you have more further questions, I’ll gladly answer them. And then just before we wrap up, really the most common pitfalls with all implementations was everything to come. It’s gonna be the same three items.
48:23
But in fact, what three, yeah, all three of them doesn’t matter If it’s AI or not AI. Experience sometimes can come in the game, so people, some people will think that they know everything, while others will think that they know nothing. So, be mindful and self aware will be extremely important. Communication, communication across all levels, enough communication, not too much, the right ways of communication, which all comes down to the proper change management.
48:51
So if you tackle all of those three, you’re going to be innovative, you’re gonna move forward, and hopefully, you know, you’re gonna do it without any stress. So, my goal, everything that I’ve shared to you, that you feel better, and do it step by step, don’t try to tackle everything. There is no need for it. So, one step at the time, and I would love to answer some questions there.
49:17
Great. So, let’s open it up for some questions here. We did have some questions come through earlier and we’ll answer those first. But please type your questions into the questions box there on your control panel, and we will answer as many as we can today. And the first question is, coming from Gustavo, who would like to know how can human empathy and AI work together?
49:40
Very good question! So, right now, you’ll see there’s a big debate around empathy and around basically biases. I would say it’s still a massive challenge for AI. Probably one of the biggest ones. So, everywhere you would go, you’ll hear that right now, there is still no answers, and nobody knows how to tackle it. At the same time, it all comes down to practice, to training, And it also depends really, what exactly your role is, right?
50:09
The skill set, there are gonna be some roles that still will be massively human, operated by humans, because AI wouldn’t be able to do anything, especially when it comes down to empathy, right, at the same time. So, I don’t know if you’ve seen the news.
50:24
Open AI recently came up with new versions, and it’s being tested. So, right now, it will be able to understand alternatives.
50:33
It will be able to give alternatives to people, and that, actually, they’ve provided one of the examples that really shows, that a computer becoming more empathetic, so, artificial intelligence, really, trying to learn us as humans, and really replicate it.
50:50
And, to be honest with you, at first, when I read it, even, I believe that it’s not a, that is a human, clear, clear guideline. I would say. Nobody right now has a clear guideline for that.
51:04
And this next question is the burning question amongst the audience. We’ve had many people come through and ask this, wanting to know, what application are you using to analyze your speech during this presentation?
51:15
You know, this one was a very by surprise, randomly.
51:19
I’ve seen it, someone was using it and I was wondering, what does this app constantly joining my Zoom calls? And then I Googled it. It was poison IO. And then I just downloaded it. And it has a trial. It’s a free trial. And I’ve never paid for it. And it was great because in the beginning you can see some premium features. I do a lot of coaching on language, particular, filler words, positive, negative, And before I used to calculate every single word, but, or weren’t actually. So helping people to be self-aware, and now the app doesn’t for me. So I was like, oh, OK, good to know.
51:55
And Tanya, we’d like to know how do you recommend the company works through developing its overall AI strategy? Would it be a hire a consultant, hiring for an internal position outsourcing? You know, what would be your recommendation?
52:09
Great question. So, two things. Yes. Definitely, external companies always could be a big help if you really feel that no one is strong internally on. With this situation, it’s tricky, because not a lot of external companies, either good at it, even though I’m seeing titles, but based on the post, I’m like, not too sure. So I would say, if you know someone who is the consulting company that you trust, and you do know that they deliver, that’s a good choice, for sure. Otherwise, I’ve heard a lot of people saying that the strategies didn’t work out. I would say it’s a combination of the people you trust externally, and also a lot on your IT side basically, what’s possible in terms of privacy and security.
52:52
So, privacy and security will be a big one, Now, you absolutely have to talk to your CTO, and to make sure that, where are you heading, It’s the bull. And then, after that, it’s a bit of testing. So role phased out, and that’s one of the reasons also. Because, with these kinds of apps right now, nobody knows how they’re going to behave. And that’s why small almost like closed phaseout test is better than just going massive implementation.
53:22
And Lorraine says, great. Session. I’m looking forward to the AI Revolution, My question is, what are the two books on your desk, Curious, Mindset, and Action, to books right now. So one is my one of my favorite designers, so Karl Lagerfeld and I’m just starting to read that on the other one is super funny. It’s actually the first first version of my book that I’ve received as a test I’ll show you on the screen now. I’m personally massive fan of challenging limits and always discovering something new And about six months ago, I tested it.
54:00
Happened development research of University of London, And basically, I was doing few activities, absolutely every single day and recording the changes that happened across all kinds of areas of my life. And I wrote the book about it. So if you’re interested, you definitely can can read it. And that’s two books on my desk.
54:23
And this next question here comes from Lloyd, who would like to know. What are some tips employees can apply to improve their future marketability in a growing AI world?
54:33
Very good question. First of all, I’m always stay in LinkedIn. So update your LinkedIn for sure. Right now, massive, massive trend is certification, so, certification. Basically, the trend is, in general, people have now 10 certificates until age of 45, and that’s normally increases their ability to gain the employment. If some of those certificates in AI area, it’s good, More than that. If you can take basic, core courses on how to code AI or even integrations, especially if you in on the teams like UI UX design product, that’s going to be massive. So, definitely, you want to show that you’re curious about it. You definitely want to show that you’re open to learn. You definitely, you don’t have to say that your Master of it.
55:23
You can always pick one tool that is not charged GBT and just be excited about it. Right. At, that definitely will shows that you will not be a blocker in the implementations. And right now, with the speed of change, employers and HR, the only thing that they would want it to do.
55:41
You’re not going to be a problem on the way of implementing, because sometimes, they don’t have a choice. They just have to implement it. So, the faster you’re gonna adopt the mindset that it’s good, the better it is for you and for the employer.
55:55
And we have time for one more question here, coming from Lisa, who says, humans long for other human interaction. Do you anticipate companies who moved right to only AI to find out later that they are losing customers because of It backtracking away from it.
56:11
Yes, definitely, I think there are going to be quite a bit of back and forth, So, people who will like companies that will completely eliminate, let us say some departments and fully replace it with technologies, will definitely have to go back later on. Something potentially most likely will backfire. Again, this is just my guess Based on what I see, there will be a lot of automation, and there will be a lot of shifts so, people will have to almost get a different type of degree in some cases, because some roles will really be removed at the same time. Bunch of new roles will be created. And as an example, the way I envision it, even if you cut it off some departments, there are definitely going to be a need, at least in 1 or 2 people, just to like, coordinated and still speak with people. So, the idea is, with AI, a lot of tasks will be automated. But we will become more humans now, and we finally, we’ll have time to speak to other humans, and I’ll give you an example.
57:08
I was in …, and at some point, we had massive LMS implementation across the company. The first one, so, it was still a startup scale up. So, nobody knew how to do it, and it was a big project. So, people were really resistant and we were so stretched was managing operational tasks that we didn’t have enough time to Just speak to people and just explain the why. We’re doing it. So, now, the benefit is if you’re going to use more AI, good tools, you’re going to have more time to speak to your people, and you go into your really learn people better, So, it’s a benefit for us as humans. We will become more human again. It does come with the rescaling though we will have to rescue.
57:50
Well, thank you Olia, that here does conclude our Q&A portion of today’s Webinar, so thank you so much for your time today and sharing all this important information.
58:02
Thank you for having me, and thanks everyone, for joining. And feel free to reach out to me if there’s any questions.
58:08
Yes, and today’s webinar is sponsored by Transformers Academy and HRDQ. I’ll make sure you check out both of those websites over there. And today’s, thank you all for participating in today’s webinar. Make sure that you join me next week for the Middle Matters, five habits of high performing middle managers, And also, check out our new podcast, HRDQ-U InReview. You can see me over there as well. Thank you all for participating in today’s webinar. And thank you again for your time today.
58:39
Thank you.
58:41
And happy training, everyone.