Measure Soft Skills to Show Your Return on Learning

Measuring Soft Skills to Show Your Return on Learning | HRDQ-U Webinar

60 minutes

Learning is a strategic business tool, and measuring the Return on Learning (ROL) demonstrates the impact L&D has on the organization. While tracking technical skills by testing and demonstration is tangible, it’s the high-level soft, or life, skills such as critical thinking, empathy, communication, and an ability to deal with the ambiguity that is harder to evaluate and determine the fiscal impact. Have you ever found yourself in a situation where a learning solution was implemented and resulted in a positive outcome but you were told you were unable to measure the impact? You can and should be able to since the solution affects performance and does have a measurable impact. This session will highlight metrics and techniques you can use to evaluate and put a cost on the impact learning solutions have regarding the performance environment within an organization.

More than traditional ROI, where the expenditure cost in terms of software, trainers, and tools to create learning is measured against the return (profit and revenue), ROL measures the cost of the problem and its impact on the organization against the cost of creating and delivering the learning solution. From attrition to leadership communication, you can measure solutions that provide a clear and effective impact on business processes and people. This session will discuss 2-3 case studies that address learning solutions used to generate discussions beyond ROI and conclude with a free measurement tool provided to you to populate fiscal results.

Attendees will learn

  • How to describe 3 or more of the life skills detailed in the presentation.
  • 3 or more of the metrics used to measure life skills.
  • How to populate a possible ROL value based on case study data using the calculator provided.
  • How to describe the value ROL brings to a Learning & Development team. 

Who should attend

  • Training and HR professionals
  • Managers and supervisors
  • Anyone interested in Return on Learning 



Forehead - Entrepreneur

William J. Ryan, PhD is the Principal Consultant with Ryan Consulting, LLC using learning as a strategic business tool to develop and impact people to improve retention, engagement, and performance.  Bill has a demonstrated record of corporate and industrial management experience leading performance support and instructional design teams globally including government (Dept. of Energy), high technology (IBM & Westinghouse), and health-related industries including home health care and insurance (Humana).  Recent clients include Delta Faucet with a comprehensive talent staffing and development plan, Blue Circle Leadership developing a blended online program in leadership development, developing an implementation strategy for a Hiring for Competency model used by the National Retail Services, a state initiative focused on workforce development helping businesses retain and develop employees. He is actively working with a clinical start-up focused on improved neonatal techniques for clinicians across the country and on a blended leadership and coaching program for a multi-state manufacturing concern.  Bill holds an M.S. from Ithaca College focused on Instructional Design and a Ph.D. in Computing Technology in Education from Nova Southeastern University.  For more information, please visit his website at, via email at, or at (502) 797-2479. Connect with Bill on LinkedIn and Twitter.



Training professionals everywhere are feeling pressure to prove the value and impact which their training initiatives can bring to the organization. Without a proven return on investment (ROI) of learning, management buy-in and training budgets are in jeopardy. HRDQstore provides a range of tools for helping you learn how to calculate ROI for your learning initiatives. Learn more at

Watch the video

Play Video

> Transcript Content will be added shortly. <


Related topics
Career development
Career Development
Business coaching webinar
Creativity and innovation skills training
Creativity and Innovation
Webinar customer service
Customer Service
Measure Soft Skills to Show Your Return on Learning
Decision Making
Diversity and inclusion webinars
Diversity and Inclusion
Measure Soft Skills to Show Your Return on Learning
PM webinars
Project Management