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Right at the moment you give someone feedback, often the last thing you’re thinking of is how you would feel if you received this information in the way it is delivered.
Safety in giving quality feedback means first, starting with how you would feel if you were on the receiving end of it: private, behavior-focused, supportive, and solution-to-action-focused!
1. What is Quality Feedback?
Think of the last time you received feedback:
- Was it a bit tough to hear?
- Was it a bit rough and rude?
- Was it constructive and supportive?
- Was it private or in front of the team?
Can you pinpoint what worked well and what didn’t go so well?