I remember a time when I was asked to speak to new employees during a company orientation. At that point in my career, I was the director of business development for a hospital. Ultimately, my job was to market the hospital, but I was mainly responsible for revenue being brought in by maintaining the hospital census. The day before this particular orientation, I had a bad day. Or, at least I thought it was bad. Then, I met 14-year-old Elizabeth.
Elizabeth had been in a horrible car crash a few weeks before I met her. She had a brain injury and was having trouble communicating and showing emotion. None of the therapists were quite certain of the extent of her injuries, and her family had been devastated by the incident, unsure that she would ever regain full cognitive function.
We found out that Elizabeth was a huge fan of Cody Simpson, who was basically the Australian Justin Bieber. He just so happened to be in town for a concert, and the staff had reached out to his people to see if he would visit her at the hospital. Turns out, Cody’s dad was a former physical therapist and understood the importance of what a visit like this might do for someone like Elizabeth. Cody came to visit her and sat on her bed. He told her that he heard she couldn’t make it to his concert, so he wanted to bring the concert to her room. He had his guitar in his hand and began serenading her within minutes of arriving. Tears started streaming down her face when she heard the music, and that was the first emotion she was able to communicate since the accident. I remember telling her parents that I thought I was having a bad day, but they really showed me that every single day is a gift, and I should never take that gift for granted.
I walked into my presentation the next day and abandoned everything I had planned to say to those new employees. Instead, I told them Elizabeth’s story. I told them that caring for our patients and our families and treating them like our own family is really our first and most important job. The only census I cared about that day was how many people we helped get back to their lives because of the inspiring work that happened in that hospital every single day.
I will never forget Elizabeth that day, and how there wasn’t a dry eye in that new employee orientation class. Stories in the workplace can affect change, evoke emotions, and drive people to want to DO better and BE better.
What story will you tell at work tomorrow?