Dr. Patti Phillips is a recognized expert in measurement and evaluation and president & CEO of the ROI Institute. She serves as faculty for the UN System Staff College, a Professor of Practice for The University of Southern Mississippi’s Ph.D. in Human Capital Development program, and a Principal Research Fellow at The Conference Board. Patti is an award-winning author and editor of numerous books and articles, including The Bottomline on ROI, Ten-Steps to Successful Business Alignment, Measuring ROI in Learning & Development, and Measuring the Success of Coaching. Dr. Phillips’ clients include Fortune 500 companies, federal and state government agencies, and non-governmental organizations.