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The leader’s job is a schizophrenic balancing act between two extremes: fraternization and domination. Those two extremes can be explained visually as a teeter-totter.
On one end, there’s the leader who joins the crew and connects with people personally. The leader enters the room and employees relax. Their faces brighten. They smile and open up. Employees freely talk about their observations and opinions.
The leader who, in contrast, insists on controlling everything is someone most people don’t want to connect with. When that leader enters the room, employees tense up. They are on guard and hold back. They monitor the leader as he or she moves around the room, and when that leader leaves the room, they relax.