The CHORDS Model™

I conceived the CHORDS Model™ to represent the key factors that distinguish great leaders and teams from average or poor ones. The CHORDS Model™ is the heart of Right Chord Leadership.  The idea is that great leaders and teams play all six “notes” in the Model. Above-average leaders and teams may play five, while average leaders and teams may play only four. Leaders and teams that routinely play three or fewer “notes” of the CHORDS Model™ will almost certainly experience toxic behavior and struggle mightily as a result.

Figure 1: The CHORDS Model™

The Six Notes of the CHORDS Model™

1. Communication: Leaders and team members whose messages are clear, concise, and memorable cut through the “noise” and galvanize action while reducing mistakes.
2. Harmony: When leaders and team members are in sync, trust and morale flourish, collaboration increases, smart decisions are made, and problems are solved quickly.
3. Ownership: When leaders and team members are accountable, i.e., possess a sense of ownership, they’re attentive to detail, exude pride in their work, and go the extra mile for the customer and each other.
4. Respect: Treating others with dignity, valuing their opinions, and validating their feelings are hallmarks of successful leaders, trusted team members, and world-class organizations.
5. Direction: A bold and compelling organizational or team vision defines an optimal future state, serving as a vivid “North Star” that focuses, energizes, and unifies people.
6. Support: Coaching, constructive feedback, and encouragement ignite a “growth mindset,” motivating people to continually improve and seek new challenges.

In this blog post, I will discuss the first three notes of the CHORDS model™ – Communication, Harmony, and Ownership. I’ll examine the last three – Respect, Direction, and Support – in part two.

Exploring the First Three Notes of the Chords Model™

Note 1: Communication

Effective communication is the foundation of all strong relationships, whether personal or professional. Communication goes beyond merely exchanging information; it involves listening actively, expressing thoughts and feelings clearly, and fostering mutual understanding. Communication is not just about what you say but how you say it; it’s also about how well you listen in return.

Communication encompasses both verbal exchanges and non-verbal cues, empathy, tone of voice, and believability. When communication is effective, all parties feel heard and understood, leading to more meaningful interactions and collaborations. In a professional setting, communication is key to aligning teams, resolving conflict, and ensuring that everyone is on the same page.

I taught a course on interpersonal communication skills years ago, so I’m aware that there are countless ways to improve and strengthen communication.  Here are some of my favorites:

• Pay attention not only to the words being said but also to underlying emotions and body language. Show empathy by responding thoughtfully and tactfully.
• Don’t be afraid to ask questions to clarify what’s being communicated. Repeat key points to confirm understanding (paraphrasing).
• Avoid jargon or overly complex language. Ensure your message is clear and direct.
• Be mindful that people have different communication styles. Some folks are passive, some are assertive, and still others are a combination. Some like face-to-face exchanges, while others prefer email. Consider the receiver’s style before communicating with them, and modify the delivery of your message accordingly.

By improving your communication skills, you’ll foster transparency, reduce the likelihood of miscommunication, build high-performing teams, and form stronger relationships in both your personal and professional life.

Note 2: Harmony

Harmony refers to the ability to foster balanced, positive relationships where different temperaments, sensibilities, and work styles are not just tolerated but embraced. In the context of the CHORDS Model™, harmony is about creating an atmosphere where people feel comfortable “in their own skin.” It involves fostering a sense of acceptance and unity, even in challenging situations.

In a team environment, harmony requires individuals to set aside personal differences for the common good, work together toward shared goals, and maintain a supportive, civil atmosphere. Harmony also means being able to manage and resolve conflicts in a constructive way. Teams that work in harmony are more productive, creative, and resilient in the face of challenges. In contrast, when harmony is lacking, communication breakdowns, resentment, and disengagement are common.

Here are some quick tips for building high-performing teams founded on harmony:

• Take time to understand the perspectives and emotions of others. Empathy fosters connection and helps defuse potential conflict.
• Create an environment where people feel safe to voice their opinions, concerns, and ideas without fear of judgment, i.e., psychological safety.
• When conflicts arise, address them quickly and constructively. Focus on finding solutions that benefit all parties involved.
• Appreciate the unique strengths, backgrounds, and experiences that everyone brings to the table.

By fostering harmony, you create a more productive, collaborative, and positive environment where individuals are motivated to work together toward shared goals.

Note 3: Ownership

Ownership – the third note in the CHORDS model™ – refers to taking accountability (owning) the outcomes of your actions, decisions, and contributions. Ownership means not blaming others or pointing fingers when things go awry, but instead, accepting your part in the problem and proactively working toward a solution.

Ownership is a key component of the CHORDS Model™ because it empowers individuals to take control of their actions and growth, encouraging self-reliance and a healthy mindset. When people take ownership of their actions and behavior, they are more likely to be committed to improving themselves and their organization.

I’ve heard it said that you can’t make someone accountable; they have to want to be accountable. I agree. To cultivate a culture of ownership, consider the following:

• Own up to your actions and mistakes. When you demonstrate ownership, others will be more likely to do the same.
• Define roles and responsibilities clearly so everyone knows what’s expected of them.
• Regularly ask yourself how you can improve your performance and learn from your experiences.
• Instead of dwelling on problems, focus on finding solutions and taking proactive steps to improve the situation.

Ownership is essential in building high-performing teams because it helps create a workplace where unhelpful behaviors such as gossiping, passive-aggressiveness, and undermining others are minimized. This shift not only improves individual accountability but also strengthens team dynamics, leading to a more positive, productive, and supportive work environment.

Conclusion

The first three notes of the CHORDS model™ – Communication, Harmony, and Ownership – are essential for developing positive relationships and building high-performing teams. In the next blog post, I’ll review the next three notes of the Model: Respect, Direction, and Support.

Let’s strike the right chord together. Because to rise above today’s unprecedented challenges, we must first tune into excellence. You can reach me at michael@rightchordleadership.com.