Chip Bell is the founder of The Chip Bell Group. Chip is a well-known consultant and a sought-after speaker. He is the author and co-author of several best-selling books including, The 9 ½ Principles of Innovative Service, Take Their Breath Away, Magnetic Service, Service Magic, Customers as Partners, Managers as Mentors, and Managing Knock Your Socks off Service. Chip’s articles have appeared in professional journals such as Leadership Excellence, Leader to Leader Magazine, T+D Magazine, Training Magazine, and the Harvard Management Update. He has appeared on several major networks, and his work has been featured in The Wall Street Journal, Fortune, Forbes, USA Today, Inc. Magazine, Fast Company, and Businessweek. Chip holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and The George Washington University.