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To Engage ‘Em, Learnertain™ ‘Em

Blog Post

By Lenn Millbower

To Engage ‘Em, Learnertain™ ‘Em

A woman engaging her learners
To Engage ‘Em, Learnertain™ ‘Em

Blog Post

By Lenn Millbower
A woman engaging her learners

To Engage ‘Em, Learnertain™ ‘Em

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“The truth isn’t the truth until people believe you, and they can’t believe you if they don’t know what you are saying, and they can’t know what you’re saying if they don’t listen to you, and they won’t listen to you if you’re not interesting, and you won’t be interesting unless you say things imaginatively, originally, freshly.” – Bill Bernbach

So stated Bill Bernbach, as quoted in Luke Sullivan’s excellent 1998 book, Hey, Whipple, Squeeze This. Bernbach was offering advice to advertisers, but he might as well have been talking to us trainers. If trainees don’t pay attention to us, they can’t hear what we say, and they won’t pay attention to us if we are not interesting. We won’t be interesting unless we present our information in an imaginative, original, and fresh fashion.

Advertisers methodically use entertainment techniques to meet the demands Bernbach spelled out. From comedic bits to magical illusions to popular music, commercials entertain as they capture and maintain viewers’ interest. Advertisers “advertain” for legitimate reasons.

One excellent example comes from this Volkswagen commercial. It features a young boy dressed as Darth Vader trying to cast spells on whatever he encounters. The commercial is humorous, magical, musical, and emotional. The commercial works for several reasons.

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Novelty Attracts Attention

People are stimulated by novelty. Studies demonstrate that people seek out new experiences and behaviors. Entertainers have known this for years. The most successful acts are those who offer something different from the norm. They have the greatest chance of being noticed.

Training programs that are perceived as boring and mediocre will also have difficulty maintaining participant attention. However, if the same training program is filled with novel, engaging learning connected stimuli, it will capture and maintain the participants’ attention.

People Expect to Be Entertained

We have become a service rather than an industrial society. A focus on individual needs and emotions has supplanted the assembly-line style orderliness of past generations. People today expect to be catered to and will spend more to patronize organizations that provide an enjoyable experience. In response, many organizations have entertainmentized their products.

The result is a culture where the lines between entertainment and non-entertainment are evaporating. Entertainment is becoming the norm. Shakespeare was right: The world IS a stage, and trainers are not immune.

Entertainment Engages More of the Brain

Great entertainment routinely establishes one perspective and then, once the audience has fully embraced it, reveals that perspective to be false. The surprises of comedy, magic, and drama are all achieved in this manner. Using these entertainment techniques, learners explore the multiple perspectives of any subject.

Trainers already have facts and figures at their disposal for the logical, analytical portions of the brain. Learnertainment®, entertainment-infused learning, appeals to the emotive portions of the brain. When both the logical and emotive regions of the brain are simultaneously activated, more neurons fire, more brainpower works, and the facilitator creates a more engaged learning environment that fosters deeper understanding and retention. Rather than a one-dimensional view of the subject, the learners experience multi-layered insights.

Entertainment Overpowers Negative Emotion

Negative emotion rarely sleeps, especially in the classroom. Learners are uncomfortable in a classroom – fearful of their own learning disabilities or suspicious of the facilitator’s motives that they can become so wrapped up in emotion and block learning. Given that emotion cannot be stopped, smart trainers find ways to harmonize with and harness that emotional energy.

Studies have demonstrated that the right hemisphere tends to process the negative aspects of emotion that block learning, while the left hemisphere processes the positive aspects of emotion that open a trainee up to learning. Learnertainment® relaxes the fears that the limbic system urgently relays to the right hemisphere. In effect, entertainment style activities babysit the right hemisphere, keeping it busy with things it likes: cartoons, music, games, activities, visuals. Once the right hemisphere is playfully engaged, learning can commence without the blocking that negative emotions bring forth.

The Learnertainment® methodology consists of eight principles and their associated action steps as listed below:

  • Principle One: Emotion Creates Memory and its associated action step, “Evoke Emotion”
  • Principle Two: Perspectives Deepen Meaning, Layer Learning
  • Principle Three: Suggestions Guide Outcomes, PREspond to Problems
  • Principle Four: Visuals Aid Retention, Present in Pictures
  • Principle Five: The Environment Talks, Stage the Environment
  • Principle Six: Professionalism Produces Results, Perfect your Performance
  • Principle Seven:  Sound Trumps Sight, Mix in Music
  • Principle Eight: Laughter Produces Positivity, Harness Humor

Learnertain™ ‘Em

This methodology is not a substitute for solid instruction. It is only a vehicle for presenting your message in an imaginative, original and fresh fashion. Learnertain them, and you will be more interesting; your trainees will listen to you; they will grasp what you are saying; they will believe you, and what you say will become their truth.

Author
Headshot of Lenn Millbower
Lenn Millbower

Lenn Millbower, the Mouse Man™ and author of Care Like a Mouse, teaches Walt Disney-inspired service, leadership, innovation, training, and success strategies. Everything Disney touched seems magical. It isn’t. It’s a method. Lenn saw that method up close. He spent 25 years at Walt Disney World as an Epcot Operations trainer, Disney-MGM Studios stage manager, Animal Kingdom opening crew, Disney Institute, Disney University, and Walt Disney Entertainment management. Now, he shares methodologies that will help you make your own magic.

Connect with Lenn on LinkedIn, FacebookXYouTube, and at www.likeamouse.com.

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Show Biz Basics: Learnertainment Infused, Disney-Inspired Techniques for Engaging Trainees

Design entertaining learning events with techniques from advertising and Walt Disney. Learn to capture attention, maintain interest, and drive results.

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