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When Is It Acceptable for Employees to Call Out of Work

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By Bradford R. Glaser

When Is It Acceptable for Employees to Call Out of Work

When Is It Acceptable for Employees to Call Out of Work
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Blog Post

By Bradford R. Glaser
When Is It Acceptable for Employees to Call Out of Work

When Is It Acceptable for Employees to Call Out of Work

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Discover when it is acceptable for employees to call out and how workplace culture and legal protections impact the decision to take necessary time off.

Most employees feel guilty just about every time they need to call in sick. Even when it’s the right choice to stay at home, they’ll still drag themselves into the office as they’re sick or push their doctor’s appointments back for weeks – all because they’re worried about what their manager or their coworkers are going to think.

All this hesitation creates problems. The Bureau of Labor Statistics says that more than 15 million workers used the Family and Medical Leave Act in 2024 alone. But with numbers like that, around 65% of the workers still feel stressed or nervous when they ask for time off. Legal protections are written into the law, yes. But workplace culture doesn’t always match what’s on the books, and plenty of employees aren’t sure about when an absence is acceptable.

Some absences have legal protection built right in, and others fall into the gray areas where judgment calls matter more, and then you have a few that can damage your reputation at work. The distinction matters because when call-outs start to pile up, it changes how your manager views your reliability – even when each absence was justified.

Here are the situations where it’s fine to call out of work!

Recommended event from HRDQ-U

Want to learn more? Watch a webinar or join a workshop on this topic.
6 Things Leaders Are Doing to Get Employees Engaged

There are many reasons why employee engagement might be low. However, one of the biggest issues is leadership. As noted in a Business Insider articlepeople don’t leave jobs – they leave managers.” The behaviors and actions of those in leadership positions have a direct impact on employee engagement.

The question remains: “What can the leaders in your organization do to get and keep employees engaged?” Join expert Rick Lepsinger for one hour of learning as he shares his expertise.

Valid Health Reasons to Miss Work

The most common reason employees call out of work is that they’re not feeling well, and this makes sense. Nobody wants to sit at their desk all day and try to concentrate when they have a fever, and nobody wants to make trip after trip to the bathroom with food poisoning. The CDC has some pretty specific guidelines for when to stay home if you have a fever or flu symptoms, and these guidelines are in place for a reason – they help stop everyone else at work from catching whatever you have, too.

Valid Health Reasons to Miss Work

Mental health deserves the same consideration as physical health when it’s time to call out of work. The Americans with Disabilities Act actually recognizes mental health conditions as legitimate medical reasons to stay home. A panic attack or a bad depressive episode can make it nearly impossible to do your job. Mental health needs should get the same respect and accommodation as a migraine or stomach bug.

Anyone who comes into work while contagious puts everyone around them at risk of catching whatever they have. A single employee with the flu can spread it to half of the office within just a few days if they’re not careful. More employees will call out sick later in the week, and then projects start to fall behind schedule because the team is suddenly short-handed.

Sometimes you’ll call out of work because a family member needs you. Maybe your kid wakes up with a fever and can’t go to school, so somebody has to stay home with them all day. Or maybe your aging parent has a doctor’s appointment that can’t wait, and they need you to drive them there. Family situations like this happen, and most bosses get it – they know you have a life outside of the office, too.

When you push through while you’re sick, you usually just waste time. Your brain can’t concentrate on much when your body fights off an illness and you feel awful. The quality of your work will suffer, and tasks that normally take an hour might stretch into two or three.

Your Legal Rights for Time Off

Employment law has a few protections for employees who need time away from work for medical or family reasons. The Family and Medical Leave Act (or FMLA for short) is probably the one that everyone knows about, and it lets eligible employees take 12 weeks of unpaid leave each year for serious health conditions. Your company needs to have at least 50 employees for you to be eligible under this law.

Federal law sets the baseline for sick leave. A few states have decided to go beyond that and to add their own laws on top. California is a prime example – they make employers provide paid sick leave that workers can use when they’re sick or when a family member needs care. A number of other states have similar laws in place, and many of them are more generous compared to what federal law calls for.

Your Legal Rights for Time Off

Some absences are legally protected regardless of your employer or the state you’re in. Jury duty is one of the most common ones – the court system needs everyday citizens to show up and participate, so your employer isn’t allowed to punish you for doing it. Military leave works the same way because service members have obligations that are protected by federal law.

Pregnancy-related time off also gets federal protection. Pregnant employees get the same accommodations and leave options as anyone else who is going through a short-term health issue. The Pregnancy Discrimination Act treats pregnancy the same way it treats any other temporary medical condition.

The important part is that your employer can’t legally fire you for taking protected leave. These benefits are yours to use without fear of losing your position. That said, make sure to follow your company’s procedures for requesting time away. Give advance warning if you can and be ready to submit any paperwork they request.

Lawmakers put these protections into law because some situations are just too important to leave unprotected. You shouldn’t have to put your job on the line just because you get sick or get called to serve on a jury.

Real Emergencies That Justify Missing Work

Emergencies come up for everyone at some point, and they never announce themselves ahead of time. Health problems are different because they usually give you warning signs, and you can schedule an appointment to take care of them. Emergencies just don’t work that way.

Natural disasters can make it physically impossible to get to work, and most employers will understand this type of situation without needing any explanation from you. When Hurricane Katrina hit New Orleans back in 2005, whole neighborhoods ended up underwater within just a few hours. Residents had to evacuate very quickly, and the city shut down overnight. Floods, wildfires, and heavy storms all take priority over making it to the office, and your boss probably already knows this without you having to spell it out.

Real Emergencies That Justify Missing Work

Home emergencies are another legitimate reason to miss work. A burst pipe flooding your basement has to be taken care of fast, or the water damage will destroy everything you own. Break-ins and house fires are just as urgent – you’ll need to file police reports, submit insurance claims, and get your property secured fast. These aren’t small problems that can wait until after your workday ends.

The death of a family member is probably the most accepted reason to miss work. Almost every company gives bereavement leave for the immediate family – parents, spouses, and children are always covered. Most workplaces give you between 3 and 5 days off, though every company does this a bit differently. Grandparents, siblings, and other close relatives may also qualify based on your employer’s policy.

Car accidents and other transportation problems qualify as emergencies at most workplaces. When your car breaks down on the highway or you get in an accident, you have to wait for help and sort out the mess before you can even think about making it to work. Public transportation shutdowns can also leave you stranded with no real way to get to the office on time.

The main difference between a true emergency and an inconvenience is the urgency and how much control you have over the situation. An emergency needs your attention right away, and it stops you from doing any work at all. An inconvenience can be frustrating and maybe even annoying. But it won’t actually stop you from doing your job by the end of the day. Missing your usual bus is annoying, and it might make you late, no question about that. Usually, though, you can take another way and still make it to work.

How to Tell Your Boss About Absences

How you let your manager know about an absence matters just as much as the reason you’ll have to miss work. The time you tell them should be your first priority.

Most employers want at least 2 hours’ heads up if you wake up feeling too sick to make it in. This gives your manager enough time to rearrange the schedule or to find somebody else who can cover your responsibilities for the day. How you call out needs to line up with whatever protocol your company has in place. Some workplaces want a phone call instead of a text message. Other employers have online portals where employees log in and submit their absence requests through the system. The order of who you notify can matter quite a bit – in most cases, you’ll need to contact your direct supervisor first before anyone else on the team finds out.

How to Tell Your Boss About Absences

The content of your message matters just as much as the time you send it. Your manager needs to know the basic reason why you can’t make it in – maybe you’re sick, or maybe there’s a family emergency. There’s no need to share every detail about your symptoms or get into the specifics of what’s going on in your personal life. A quick explanation will work much better than a long rundown of everything that’s going on.

Honesty about absences does matter for workplace relationships. Your manager and coworkers like it if you give them a heads up in advance because it gives them time to adjust the schedule and redistribute the work as needed. Checking your email once or twice lets you take care of anything urgent that comes up. Or you could point them to somebody who could cover your hours or take care of something that won’t wait. Small gestures like these show your entire team that you still care about the work even when you’ll have to be away!

How Missing Work Can Hurt Your Career

Most businesses will track patterns when employees call out sick, and managers are going to figure out which days you miss the most. Absences that happen every Monday or every Friday are probably going to raise some questions. Maybe you have real reasons, and life does get messy. But those patterns can change how your boss sees your reliability and your dedication to the job.

The timing of your absences matters quite a bit when you’re still in a probationary period. Early on in any job, your employer is watching your attendance a lot more closely than they will later. Your boss is still figuring out if you’re the right fit for the role, or not, and those first few months create the foundation for your entire working relationship. Most employers will be okay with it if you miss a day or two for illness. Calling in sick multiple times during this window can get you fired before your job even has a chance to develop.

How Missing Work Can Hurt Your Career

The Bureau of Labor Statistics tracks private sector sick days, and its data shows that workers take about 8 days per year on average. It’s a helpful benchmark for what most employers see as normal attendance. Even if your reasons are valid, calling out too much can still damage your career growth and your opportunities for advancement.

A few warning signs might tell you if you’re calling out too much. Your coworkers might start making comments or jokes about how much you’re gone. Maybe you always miss important meetings when the big decisions get made. When this happens, it’s worth taking an honest look at your attendance to see what’s going on. Missing too much work can hurt your shot at promotions later on and also affect what your boss says about you when future employers call to check on your references and work history.

Other Options for Your Time Off

A full sick day isn’t always necessary for every little health issue that pops up. You can work from home as a middle option on days when you’re feeling a bit off but not actually contagious. You can rest between tasks, so you can stay productive, and you won’t be spreading anything around the office or wearing yourself out even more by forcing yourself through the commute.

Other Options for Your Time Off

Many employees don’t think about shift swaps. When you need time off for something personal, contact a coworker and see if they’d be willing to trade schedules with you. Just get approval from your manager before you finalize anything, and follow whatever procedures your company has in place for schedule changes. Most workplaces have a system set up for this.

Half-days are great for afternoon doctor appointments or school events. You can stay productive through the morning and then leave early when it’s time for whatever else you’ll have to handle.

Flextime is a great option if you have to adjust your schedule around personal commitments without taking a full day of leave. Maybe you’ll have to come in a bit earlier one day, or maybe you’d want to stay late to make up for an appointment in the afternoon. This tends to work best in roles where the exact timing of when you’re at your desk doesn’t make or break the day-to-day workflow.

Some workplaces have moved to unlimited paid time off policies, and it’s a positive change in workplace culture. These places care about the results that you deliver instead of the hours you clock. Employees can take time off when they need it as long as they meet their responsibilities and let their team know when they’ll be away.

Before you request a full day off, take a second to think through what you’re actually trying to accomplish. You might be able to take care of whatever you’ll have to do in just a few hours instead of using up an entire vacation day. This depends on your situation and what flexibility your employer gives you. A little creativity with your schedule can help you handle personal matters and still make it to work when it matters.

The Path to a Stronger Team

Absence management depends on respect and honest communication between employees and their managers. When team members feel comfortable being honest about why they need time off, and managers are able to give them a little grace and flexibility in return, everyone on the team can benefit from it. Life happens to every one of us, and when employees can take care of some of their personal matters without fear of being judged or penalized, it builds a stronger, more loyal team over the long run.

Employees will miss work from time to time. But how employees handle it matters. An early heads up when possible, the correct use of company call-out procedures and open communication during the absence – these can go a long way to maintain trust with your manager even when genuine emergencies come up.

The Path to a Stronger Team

Leaders at every level need regular training and development if they want to build supportive, committed teams that actually perform well. HRDQ-U has a learning community where managers and supervisors can work on their management and communication skills through webinars, podcasts, and blog content. We’re running a webinar called “6 Things Leaders Are Doing to Get Employees Engaged” that covers a few ways to create teams that feel more connected to their work.

Another helpful resource is the Supervisory Skills Questionnaire from HRDQstore – it’s a 20-minute assessment that covers five core leadership areas like performance management, staff development, and workplace relations. It comes with personalized reports and action plans that can help you lead with more confidence.

Author
Headshot of Brad Glaser
Bradford R. Glaser

Brad Glaser is President and CEO of HRDQ, a publisher of soft-skills learning solutions, and HRDQ-U, an online community for learning professionals hosting webinars, workshops, and podcasts. His 35+ years of experience in adult learning and development have fostered his passion for improving the performance of organizations, teams, and individuals.

Recommended Training from HRDQ-U
6 Things Leaders Are Doing to Get Employees Engaged

There are many reasons why employee engagement might be low. However, one of the biggest issues is leadership. As noted in a Business Insider articlepeople don’t leave jobs – they leave managers.” The behaviors and actions of those in leadership positions have a direct impact on employee engagement.

The question remains: “What can the leaders in your organization do to get and keep employees engaged?” Join expert Rick Lepsinger for one hour of learning as he shares his expertise.

Recommended training from HRDQstore

Check out our top-selling training materials on this topic.

Supervisory Skills Questionnaire

A supervisor’s role isn’t easy – from juggling responsibilities and managing performance to handling daily challenges, it can be easy to feel overwhelmed. With this supervisory skills training solution, give your supervisors the tools they need to lead effectively and bring out the best in their teams.

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