Managing the Work of Your Direct Reports | Recorded Seminar

Managing the Work of Your Direct Reports

Running Time | 2h 57m

View On-Demand with Membership

For organizations to achieve their goals, managers must be able to create a work environment that helps employees succeed to the best of their abilities. That means communicating expectations clearly, collaborating with employees to identify goals, and helping employees develop their skills and abilities.

Managing employees’ performance effectively ensures that the right work gets done in the right way, reduces turnover and lost workdays, increases productivity, improves morale, commitment, and motivation, and reduces problems that can ripple through the organization.

Learning to manage employees’ performance effectively also benefits you. An increased ability to help your employees succeed makes you more valuable to your organization and helps you achieve your unit, department, or division goals. It also improves your career prospects by providing you with an essential management skill.

This instructor-led course will provide you with the tools you need to manage the work of your reports. This three hour-program offers workplace tips, self-assessment exercises, real-life scenarios, practice activities, and more.

Key topics

  • The importance of communication to job success and satisfaction.
  • The defining qualities of and how to properly engage in active listening.
  • Techniques for delivering your messages in a way that increases understanding.
  • The most important topics to discuss with employees regarding job expectations and how to best convey that information.
  • The types of goals employees should set and the components of an action plan.
  • The managerial behaviors that support employees’ learning and ability to achieve goals and expectations.
  • How to effectively coach employees in the development of current and/or new skills.

Participants will learn

  • Communicate and confirm job expectations.
  • Collaborate with employees on setting goals and developing an action plan.
  • Support employees’ growth and ability to achieve success.
  • Observe and document performance.
  • Conduct informal and formal performance reviews.
  • Identify and handle performance issues.


Professional - Soft skills

Richard Head has more than 35 years of staff learning and development experience and has served in roles as director of training, executive coach, director of online learning, and director of instructional development. He led teams of course developers and trainers for a division of the American Management Association, and consulted with Association business development partners in Thailand, Mexico, Argentina, Canada, and the U.K.

Richard has spent the most recent 10 years working in training and executive coaching roles, primarily in multi-year engagements with agencies of the Federal government where he coached executives who were preparing to enter the Senior Executive Service. As an instructional designer he developed both new online training as well as conversion of instructor-led training to both online and blended classroom/online formats.

Richard holds a Master of Social Work degree, specializing in not-for-profit organization development and administration. He used that experience to help people in the for-profit world further develop their emotional and social intelligence, and to advance corporate environmental, social, and governance (ESG) efforts, particularly in the social domain.

His areas of expertise are communications, presentation and briefing skills, leadership, coaching and mentoring, negotiation and conflict resolution, change and transition management, interviewing and candidate selection, and business writing and grammar.

A lifelong learner, some of Richard’s strongest interests are adult and continuing education, questioning and learning mindsets, developing leadership points of view, and career and life changes. Recognizing the enormous power of the spoken word, he is interested in storytelling and the impact that common beliefs and stories have on our perceptions of the world.

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