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The Emotionally Intelligent Manager: Essential Skills for Leading Others with Confidence | Recorded Webinar

The Emotionally Intelligent Manager | HRDQ-U Webinar

60 minutes

Did you know…?

  • Emotional intelligence (EQ) is the single strongest predictor of performance
  • 90% of top performers score high on emotional intelligence
  • A UC Berkeley study found that emotional intelligence was 400% more powerful than IQ when predicting who would have success in their field 


When it comes to defining intelligence, we typically think in terms of IQ or “intelligence quotient.”  A few decades ago, however, a new definition of intelligence began to take shape that had nothing to do with conventional notions of intellect.  Emotional intelligence, or EQ, refers to our capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and others.  Furthermore, research suggests that EQ is actually more important than IQ for success in jobs at all levels.

In this program, you’ll learn about the four critical dimensions of EI—self-awareness, self-management, social awareness, and relationship management—and how these competencies drive our behavior and impact our outcomes:

  1. Self-awareness is the foundation for the other three competencies: if we are unable to recognize our own emotions, it will be virtually impossible to manage them (let alone the emotions of others). 
  2. Self-management, or impulse control, flows from a base of self-awareness.  A leader cannot hope to manage emotions in others without first possessing the ability to manage their own. 
  3. Social awareness, the third domain of emotional intelligence, is the ability to empathize.  Empathy, the sense of being “on the same wavelength” with another, is perhaps best described as an attunement to how others feel in a particular moment. 
  4. Relationship management is the fourth and final EI domain.  Familiar leadership competencies such as influence, conflict management, and teamwork fall under this category.  


In addition to familiarizing yourself with these four domains of emotional intelligence, you’ll learn ways to strengthen your own EQ to better manage stress, build fruitful relationships, and achieve superior results at work. 


Attendees will learn

  • The four dimensions of EQ and how they impact your effectiveness.
  • How to strengthen your ability to identify your emotional state “in the moment.”
  • How to manage your emotions more skillfully under stress.
  • How to become a better listener to build empathy and connection with others.
  • How to recognize behaviors that foster strong, trusting relationships.


Who should attend

  • Managers and supervisors
  • HR professionals
  • Anyone interested in EQ





Dr Miichael Brenner

Dr. Michael Brenner is the founder and CEO of Right Chord Leadership. Dr. Brenner collaborates with leaders and teams at all levels to strengthen the essential skills needed for peak performance. He achieves this by drawing on more than two decades of experience as an international leadership consultant, executive coach, keynote speaker, and educator, and more than 35 years as a professional musician.

Michael is the creator of the CHORDS Model™ which consists of six key “notes” all successful leaders and teams play: C (Communication), H (Harmony), O (Ownership), R (Respect), D (Direction) and S (Support).  He has partnered with leading organizations in a variety of industries, including law firm Ballard Spahr, Godiva, Burlington Stores, QVC, SAP, Penn Medicine, and Children’s Hospital of Philadelphia.

Michael has been a featured speaker at many industry events and conferences around the world, including Southeast Asia, Canada and Australia.  He holds a doctorate in Adult Learning and Leadership from Columbia University and a master’s degree in Adult and Organizational Development from Temple University. He has taught courses in organizational behavior, systems dynamics, negotiations, and interpersonal relations (among others) at Immaculata University, Temple University, and La Salle University.  Currently, Michael is on the faculty of Penn State University and American University.

Additionally, Michael recently completed a certificate program on the neuroscience of leadership from MIT and is currently writing a book based on the CHORDS Model™ aimed at developing young leaders. Connect with Michael on LinkedIn, through email at and at



Communication skills are critical if your organization is going to perform at its best – particularly during challenging times. You can dramatically improve communication skills by building a better understanding of personal styles and their effects on others. With the What’s My Communication Style assessment, learners engage in a proven process that identifies their dominant communication style and the communication behaviors that distinguish it, then teaches them how to flex their style with colleagues for optimal communication. Learn more about What’s My Communication Style.

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