Generic filters
Exact matches only
Search in title
Search in content
Search in excerpt

Strategies and Tactics to Navigate Difficult Conversations with Confidence

SHRM Recertification Provider Logo

HRDQ-U is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP®️ or SHRM-SCP®️ recertification activities.

Date: April 5, 2023 | Time: 2:00 pm EST | Length: 60 minutes


Difficult conversations are inevitable, but the anxiety and stress that comes with them don’t have to be.  The skills for any conflict or difficult conversation are usually straightforward, but the real key to confidently using them is mastering the inner game. True confidence comes from understanding our own beliefs around conflict, our response to strong emotions, and the skills to manage someone else’s emotions.

Whether you avoid difficult conversations to keep the peace, freeze up when trying to negotiate with others, or feel bad when responsible giving bad news, this webinar will give you the skills to confidently communicate and assert yourself.

Attendees will learn:

  • What makes difficult conversations so difficult?
  • The importance of preparing, and what truly matters in preparation and what doesn’t.
  • The components of the inner game that can limit your success, and how you can conquer yourself.
  • The 4 words that make any situation worse, and what to use instead.
  • A simple framework to guide the conversation and increase the probability of a collaborative outcome.
  • How to take your questions to the next level and use them strategically to get the information that can make the difference in the conversation.

Who should attend:

  • Managers delivering training 
  • Independent consultants 
  • Training and HR professionals


Chris Wong started his career as a direct care staff for adolescents in a psychiatric inpatient hospital. He enjoyed working with the youth so much that he came to Boston University School of Medicine where he received his Master’s in Mental Health Counseling and Behavioral Medicine. After graduating, he worked as a licensed therapist in a variety of settings, including: an adolescent residential treatment center, outpatient clinics, and mobile crisis evaluations in the Boston and Cambridge area. In 2016, he started work as a training manager at a non-profit child welfare agency, developing and facilitating trainings to support staff around clinical interventions, cultural humility, and any needed training support for programs. In 2019, he moved into a new role as Director of Employee Learning and Development, where he oversees leadership and career development for the organization. This includes training and coaching for leaders at all levels of the organization to both strengthen and build a leadership pipeline. Chris is a certified executive coach and works with HR and L&D leaders around difficult conversations, conflict resolution, building powerful relationships, leadership development, productivity, leading change, diversity, equity, and inclusion.



This webinar is sponsored by and is based upon research of our published training tools. For more than 40 years HRDQ has been a provider of research-based training resources for classroom, virtual, and online soft-skills training. We offer learning resources to help retain employees and clients, make better decisions, improve performance, and much more.

Learn more at >>

Registration information

  • Register. Click the REGISTER button. Complete the online registration form. Check your inbox for a registration confirmation email.
  • Questions? Contact us at

Related events



Your email address will not be published. Required fields are marked *