Strategies and Tactics to Navigate Difficult Conversations with Confidence

Difficult conversations are inevitable, but the anxiety and stress that comes with them don’t have to be.  The skills for any conflict or difficult conversation are usually straightforward, but the real key to confidently using them is mastering the inner game. True confidence comes from understanding our own beliefs around conflict, our response to strong emotions, and the skills to manage someone else’s emotions.

Whether you avoid difficult conversations to keep the peace, freeze up when trying to negotiate with others, or feel bad when responsible giving bad news, this webinar will give you the skills to confidently communicate and assert yourself.

Attendees will learn:

• What makes difficult conversations so difficult?
• The importance of preparing, and what truly matters in preparation and what doesn’t.
• The components of the inner game that can limit your success, and how you can conquer yourself.
• The 4 words that make any situation worse, and what to use instead.
• A simple framework to guide the conversation and increase the probability of a collaborative outcome.
• How to take your questions to the next level and use them strategically to get the information that can make the difference in the conversation.

Who should attend:

• Managers delivering training 
• Independent consultants 
• Training and HR professionals