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The Dynamics of Rapport: Using Neurolinguistics to Improve Communication

HRDQ-U Webinar | The Dynamics of Rapport

60 minutes

Have you ever felt like you “hit it off” with someone – maybe even after knowing him or her for just a short period of time or discovering that you have very little in common with that person? Still, you just sensed you would get along, despite the reasons why you shouldn’t.

Now turn it around. A friend introduces you to someone they just know you’ll love. Or you meet someone that you expect to like immediately. Yet you’re surprised when you dislike them right off the bat – or you’re indifferent to that person, at best.

So what’s going on and why does this phenomenon happen to all of us? Rapport.

Join us for an informative webinar that will lead you through the fascinating and dynamic world of rapport. You will explore every phase, from developing rapport to turning resistance into irresistibility.

Attendees will learn

  • Identify the sensory-based preferences of others (e.g., visual, auditory and tactile)
  • Pay attention to both the big picture as well as the small details when communicating with others
  • Develop flexibility to improve communication with others
  • Anticipate, address, and eliminate conflict- before it occurs
  • Listen to others to get a better understanding of who they are and what they want

Who should attend

  • Organization development professionals
  • Human resources professionals
  • Consultants
  • Supervisors and managers


Jim Eicher is a well-respected author and consultant and a subject matter expert in the fields of sales, organizational strategy, leadership, and communication. During his career, he held leadership roles at Booz Allen Hamilton, Andersen Worldwide, Symantec, and NetApp. He was also the founder of Cognitive Management, training and consulting with worldwide clients such as Xerox, Reuters, Sony, Simon and Schuster, Amdahl, and Nortel.

In addition to the Neurolinguistic Communication Profile, Jim is the author of the highly acclaimed book on management communication, Making the Message Clear as well as the assessment tools The Leader-Manager Profile, Post-Heroic Leadership: Managing the Virtual Organization, and Rapport: Matching and Mirroring Communication.

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