Have you ever felt like you “hit it off” with someone – maybe even after knowing him or her for just a short period of time or discovering that you have very little in common with that person? Still, you just sensed you would get along, despite the reasons why you shouldn’t.

Now turn it around. A friend introduces you to someone they just know you’ll love. Or you meet someone that you expect to like immediately. Yet you’re surprised when you dislike them right off the bat – or you’re indifferent to that person, at best.

So what’s going on and why does this phenomenon happen to all of us? Rapport.

Join us for an informative webinar that will lead you through the fascinating and dynamic world of rapport. You will explore every phase, from developing rapport to turning resistance into irresistibility.

Attendees will learn

• Identify the sensory-based preferences of others (e.g., visual, auditory and tactile)
• Pay attention to both the big picture as well as the small details when communicating with others
• Develop flexibility to improve communication with others
• Anticipate, address, and eliminate conflict- before it occurs
• Listen to others to get a better understanding of who they are and what they want
   

Who should attend

• Organization development professionals
• Human resources professionals
• Consultants
• Supervisors and managers