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Level 5 Leadership: Designing for Results

Level 5 Leadership | HRDQ-U Webinars

60 minutes

Great leaders deliver equally great results, including their impact across the organization or sphere of influence. Without impact, leaders are ineffective. Achieving success in turbulent times requires leaders to deliver on five levels of outcomes, including impact and ROI. A courageous leader can deliver on all levels of outcomes in the face of many difficulties, challenges, and uncertainties in ambiguous environments.

This concept is straightforward yet very powerful. Success does not occur until impact is achieved. It suggests that the evaluation of leadership development should not stop at the learning level (to ensure the leader has learned the competencies) or even at the leader’s behavior level (to ensure the right behaviors are in place). Leadership development programs should be evaluated at the impact level.

This session will provide useful, practical tools to help you show the value of leadership development programs including how to measure the business value of your programs and how to calculate the ROI. This session also provides detailed case study examples that illustrate how to measure and evaluate different leadership programs and initiatives. Participants will see what data is measured, how it is measured, and how the data are used to improve the programs and influence more investment in leadership.

Attendees will learn

  • The value chain for leadership development.
  • The need to show impact and ROI for major programs.
  • Design leadership development programs to deliver impact and ROI.
  • How to measure program results at all five levels of outcomes. 


Who should attend

  • Training and HR professionals
  • Leadership teams and managers
  • Anyone interested in ROI 



Jack J. Phillips - How to Measure Training Results: A Practical Guide to Tracking the Six Key Indicators

Jack J. Phillips, Ph.D., chairman of ROI Institute, Inc., is a world-renowned expert on accountability, measurement, and evaluation. He provides consulting services for Fortune 500 companies, nonprofit entities, and government and non-governmental organizations globally. He is the author or editor of more than 100 books, conducts workshops, and presents at conferences worldwide.

Jack has received several awards for his books and work. The American Society for Training and Development gave him its highest honor, Distinguished Contribution to Workplace Learning and Development. The International Society for Performance Improvement presented Jack with its highest award, the Thomas F. Gilbert Award, for his contribution to human performance technology. On three occasions, Meeting News named him one of the 25 Most Powerful People in the Meetings and Events Industry, based on his work on ROI. The Society for Human Resource Management presented him with an award for one of his books and honored a Phillips ROI study with its highest award for creativity. In 2019, Jack, along with his wife Patti P. Phillips, received the Distinguished Contributor Award by the Center for Talent Reporting for their contribution to the measurement and management of human capital. His work has been featured in the Wall Street Journal, BusinessWeek, and Fortune. He has been interviewed by several television programs, including CNN. Jack regularly consults with clients in manufacturing, service, and government organizations in 70 countries around the world. Connect with Jack on LinkedInTwitter, and at




Training professionals everywhere are feeling pressure to prove the value and impact which their training initiatives can bring to the organization. Without a proven return on investment (ROI) of learning, management buy-in and training budgets are in jeopardy. HRDQstore provides a range of tools for helping you learn how to calculate ROI for your learning initiatives. Learn more at

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