Emotional intelligence is the ability to comprehend your emotions and to manage them effectively. It helps you say the right thing and accurately judge how the other person is reacting. It encompasses self-awareness (knowing what you are feeling when you are feeling it) as well as self-regulation (using your emotions to serve you, not get in the way). It also involves motivation (delaying gratification to pursue important goals), empathy (sensing what others are feeling) and social skills (interacting with others comfortably, cooperating, negotiating, persuading, leading).
This intriguing one-hour webinar will teach participants the impact of Emotional Intelligence and its impact on the workplace… and beyond.
Diana Durek is a leadership development specialist with an emphasis on emotional intelligence and personal change. She spent 11 years with a leading global psychological test publisher. There, she worked with clients as diverse as the U.S. Air Force, American Express, and Air Canada, building evidence-based models for predicting individual and organizational performance.
Diana holds an M.S. in Organization Development from the Weatherhead School of Management at Case Western Reserve University. She is currently pursuing a doctorate in Corporate Learning and Development, a joint program between the Graduate School of Education and the Wharton School of Business at the University of Pennsylvania.