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From Compliance to Commitment

From Compliance to Commitment | HRDQ-U Webinar

60 minutes

Have you ever had a coaching discussion, and at the conclusion, thought the employee would change his or her behavior only to discover later that they reverted to their old ways?  If so, you’re not alone. It happens all the time.  Often, the reason is that you only got the employee to comply temporarily and didn’t get a firm commitment from the employee to improve their performance permanently. Gaining employee commitment to change is key to having a successful coaching discussion.

In this session, you will learn how to achieve commitment by focusing on three crucial coaching steps:

  1. Getting the employee’s agreement that a performance issue exists and not glossing over or avoiding this part of the coaching discussion
  2. Helping the employee to identify and evaluate multiple solutions to improve a performance situation and not merely stopping with one
  3. Allowing the employee to select the solution they think is “best” and not choosing the solution for the employee.

You also will learn how these three “traps” undermine your coaching efforts, why they occur, and how they can be avoided so that employees are fully committed to improving their performance.

Attendees will learn

  • A 7-step process for conducting coaching discussions.
  • The critical role the steps of Getting Agreement, Exploring Alternatives and Getting a Commitment to Act play in getting an employee’s commitment to improve.
  • The reasons why managers fall into the “trap” of offering solutions to an employee to improve a performance issue and also choose the “best” solution for the employee.
  • The role managers should play during the steps of Exploring Alternatives and Getting a Commitment to Act.

Who should attend

  • Training and HR professionals
  • Independent consultants
  • Managers delivering training


Ken Phillips

Ken Phillips delivers all programs and workshops in his signature style: professional, engaging, and approachable.

Ken is the founder and CEO of Phillips Associates and the creator and chief architect of the Predictive Learning Analytics™ (PLA) learning evaluation methodology.  He has more than 30-years’ experience designing learning instruments and assessments and has authored more than a dozen published learning instruments.  Ken also regularly speaks to Association for Talent Development (ATD) groups, university classes, and corporate L&D groups.  Since 2008, he has presented at the ATD International Conference and since 2013 at the annual Training Conference and Expo on topics related to measurement and evaluation of learning.

Before pursuing a Ph.D. in the combined fields of organization behavior and educational administration at Northwestern University, Ken held management positions with two colleges and two national corporations.  Also, he has written articles that have appeared in td magazine, Training Industry Magazine and Training Today, and is a contributing author to five books in the L&D field.

Ken earned the Certified Professional in Learning and Performance (CPLP now CPTD) credential from ATD in 2006 as a pilot pioneer and recertified in 2009, 2012, 2015, and 2018.


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