Design Thinking: From Theory to Application (Part 2: Application) | Recorded Webinar

Problem solving - HRDQ-U

60 minutes

You’ve probably heard about Design Thinking, whether you’ve read an article or watched an online video. But then what? How do you apply the principles and make an impact? How are companies actually applying Design Thinking or what business results come from it? Design Thinking is not just a trendy buzzword, but a proven and practical method to create human-centered solutions.

During part 2 of a 2-part webinar series, Keith Keating, Senior Director of Global Learning Strategies, walks you through a detailed Design Thinking case study for an initiative he led in 2018 for a Fortune 500 company. Keith will address activities in each of the 5 phases, sharing best practices and lessons learned that helped his team uncover the Voice of the Learner and readjust their Learner Experience Strategy based on the results of the initiative. Whether you are a new to Design Thinking or an experienced practitioner, this session will benefit you as he illustrates successes that can result as well as highlighting pitfalls and challenges. Understanding case studies will help you jump-start your transformative journey from being a Design Thinking theoretical learner to a Design Thinking practitioner.

Attendees will learn

  • Best practices for preparing and conducting successful empathy interviews.
  • Best practices for a successful ideation session.
  • 5 Visual Thinking tools used to support the case study.
  • 5 lessons learned from the case study.
  • Next steps to evolve as a Design Thinking practitioner.  


Who should attend

  • Leaders and managers
  • HR and learning and development personnel
  • Anyone looking to improve their Design Thinking abilities 




Keith Keating has a career spanning over 20 years in L&D and holds a master’s degree in Leadership. He is currently pursuing his doctorate in the Chief Learning Officer program at the University of Pennsylvania. Keith has experience in a myriad of areas ranging from performance improvement, instructional design, leadership coaching, operations management, and process transformation.

More recently Keith has been leading clients on the design and execution of their global learning strategies. Regardless of the role, everything Keith does centers around problem-solving. He studied design thinking at MIT’s Sloan School of Management and found design thinking was a perfect tool to add to his problem-solving “toolkit.” Since then, Keith has been utilizing design thinking to help clients tap into understanding and resolving unmet customer and future workforce needs. 

Connect with Keith on LinkedIn.


Product - Product design
The HRDQ Online Assessment Center

A library of 40+ online assessments that deliver soft skills training to transform your workforce. HRDQ Online Assessments are informative and powerful learning tools for employees at all organizational levels. And our platform makes delivering and administering them fast, efficient, and secure.

Learn more about the HRDQ Online Assessment Center >>

Content Restricted

As an HRDQ-U member you'll have unlimited access to our webinars, seminars, and other learning content. Memberships provide cost effective learning for learning professionals and employees. New content is added every week.

Learn more about HRDQ-U memberships and sign up today!