Best in Class: Etiquette and People Skills for Your Career | Recorded Webinar

Business - Marketing

60 minutes

Test your business etiquette awareness and avoid the Seven Deadly Sins of 21st Century Business Behavior with business etiquette expert Lynne Breil, CSP.

People skills, such as business etiquette, support employee relationships amongst professional peers and the general public. The most sought-after people skills include business etiquette, professionalism, written and oral communication, interpersonal, and leadership.

Join Lynne for this essential webinar where she explains why these people skills are vital for your business and how they help your company stand out above the competition.

Attendees will learn

  • How to make a strong first impression
  • The skills for effective small talk and listening
  • The importance and components of professional presence
  • How to improve communication skills in meetings, on the phone, and e-mails

Who should attend

  • Corporate/organizational trainers and facilitators
  • Independent consultants
  • Managers responsible for training


Lynne Breil, CSP*, is a “Manners Maven” and has been dubbed “the Joan Rivers of business etiquette.” Her audiences laugh as much as they learn! She is the founder of The Professional Edge, Inc. and a Professor of Communications at York College of Pennsylvania. She’s the author of 2 etiquette books: Share a Meal. Close a Deal. Business Dining from A-Z. (2015) and Best in Class: Etiquette and People Skills for Your Career (2018). A former Miss America Semi-Finalist, Lynne is a trained concert pianist and an avid golfer.

*The Certified Speaking Professional (CSP) designation, conferred by the National Speakers Association and the International Federation for Professional Speakers, is the speaking profession’s international measure of professional platform skill. It is held by less than 800 people worldwide.

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