When problems happen at work, employees frequently do one of three things: they panic, they become apprehensive about approaching the problem, or they pass the issue on to someone else to solve. Yet a problem at work often means there is a potential solution – and the ability to creatively problem solve makes employees perceive problems as opportunities to harness and challenges to conquer.
Problem solving has become a necessity at work. A study conducted by AchieveGlobal revealed that 94 percent of those in its focus group felt greater time pressure and stress to solve problems more effectively and 53 percent said they have to creatively problem solve on a daily basis.
A problem-solving culture is ultimately a good thing. When an organization has a problem-solving culture, it fosters ideas and activities which extend beyond the problem and encourages innovation. Other benefits include better teamwork and trust, increased workplace engagement, increased job satisfaction and increased productivity.
This 3-hour instructor-led online seminar will cover the characteristics of an effective problem solver, challenge people’s go-to problem solving habits, reveal a variety of diagrams that help develop creative problem solving methods, and inspire you and your team to be more creative. This seminar offers workplace tips, self-assessment exercises, real-life scenarios, practice activities, and more.
Richard Head has more than 35 years of staff learning and development experience and has served in roles as director of training, executive coach, director of online learning, and director of instructional development. He led teams of course developers and trainers for a division of the American Management Association, and consulted with Association business development partners in Thailand, Mexico, Argentina, Canada, and the U.K.
Richard has spent the most recent 10 years working in training and executive coaching roles, primarily in multi-year engagements with agencies of the Federal government where he coached executives who were preparing to enter the Senior Executive Service. As an instructional designer he developed both new online training as well as conversion of instructor-led training to both online and blended classroom/online formats.
Richard holds a Master of Social Work degree, specializing in not-for-profit organization development and administration. He used that experience to help people in the for-profit world further develop their emotional and social intelligence, and to advance corporate environmental, social, and governance (ESG) efforts, particularly in the social domain.
His areas of expertise are communications, presentation and briefing skills, leadership, coaching and mentoring, negotiation and conflict resolution, change and transition management, interviewing and candidate selection, and business writing and grammar.
A lifelong learner, some of Richard’s strongest interests are adult and continuing education, questioning and learning mindsets, developing leadership points of view, and career and life changes. Recognizing the enormous power of the spoken word, he is interested in storytelling and the impact that common beliefs and stories have on our perceptions of the world.