Business Etiquette | Recorded Seminar

Sitting - Blond

Running Time | 2h 42m

View On-Demand with Learning Professional Membership

In the business world, business etiquette is an encompassing term that makes the difference between a comfortable work environment, and an aggravating one. Whether it is being polite to a rude coworker, keeping a clean workspace, or using proper grammar in an email, small, attentive gestures make the workplace more enjoyable. However, business etiquette has been on the decline.

According to a study by Weber Shandwick, “large American businesses are considered uncivil by 53 percent of Americans.” This is an important statistic, considering the same study found that 60 percent of a firm’s market value is attributed to its reputation. Outside the client-company relationship, bad business etiquette harms workplace harmony. One of the more concerning workplace trends is the rise of Americans leaving their jobs because of incivility. In the span of two years, 26 percent of Americans reported they quit a job because it was an uncivil workplace.

Being able to assess your level of self-respect and dignity, to display patience, to say no diplomatically, and to make a positive impression allows you develop more meaningful relationships with colleagues, and to build a pleasant work environment that boosts productivity. This 3-hour instructor-led online seminar covers necessary business etiquette skills. This program offers workplace tips, self-assessment exercises, real-life scenarios, practice activities, and more.

Key topics

  • Dealing with feelings of powerlessness and helplessness.
  • Saying “no” diplomatically.
  • Guidelines for making a good first impression.
  • How to keep your cool when handling a tough customer.
  • How to pick up on nonverbal and subtext messages.
  • How to navigate workplace faux pas.
  • Technology etiquette, including how to effectively use social media. 


Participants will learn

  • Practice common business etiquette to build and maintain relationships.
  • Implement practices for respecting yourself.
  • Be resilient in difficult situations.
  • Interact in a respectful manner with coworkers and subordinates.
  • Establish positive human connections.
  • Maintain relationships with strong communication skills.


Media Partners - Orthopaedist

David Alumbaugh has more than 20 years of sales and sales management experience and has managed institutional-level sales for domestic and international accounts. He has led sales efforts in numerous industries including education, healthcare, HR training, and consulting services.

David is an Adjunct Professor of Business at Baker University, where his expertise includes 20 years of teaching MBA courses to working professionals, including organizational and marketing management. David also serves as faculty mentor for the development of new teachers. Proficient in knowledge transfer and other workplace generational concerns, David has developed and taught college courses for Baker University on generational issues in the workplace.

David endorses a participative leadership style. He is accomplished in problem resolution, goal setting, realizing and eliciting an individual’s full potential, influencing others and achieving results through development of quality-focused business relationships. David’s experience includes managing business-critical projects and operations in educational-based and privately-held organizations as well as developing and marketing seminars in the global marketplace. His operational expertise includes profit and loss accountability, recruiting and staffing, motivational incentives, sales strategy development and team development.

His previously held positions include being the president of Seminars International, vice president and director of training & business development for Insight Information International, and operations manager for American Management Association/Padgett Thompson.

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