Navigating Difficult Conversations

Navigating Difficult Conversations | Recorded Seminar

Running Time | 2h 42m

View On-Demand with Membership

Difficult conversations are inevitable in any workplace. Those conversations can create unhappiness, stress, and tension. They can also impair and even destroy relationships. When handled poorly, they are likely to result in serious problems that interfere with productivity and leave everyone involved feeling frustrated and dissatisfied.

You can’t avoid these kinds of conversations, but you can learn how to handle them more effectively. Developing the ability to handle these challenges will pay off in terms of reduced stress, increased confidence, improved relationships, increased trust, fewer problems, better teamwork, higher productivity, and better career opportunities.

This virtual instructor-led training event will provide you with the tools to handle difficult conversations. This three hour-program offers workplace tips, self-assessment exercises, real-life scenarios, practice activities, and more.

Key topics

Types of conversations people find difficult to carry out and the reasons why their difficult.
Essential questions to consider before carrying out the conversation.
Using empathetic language to establish trust and understanding.
Key methods for getting the conversation off on a good start.
Techniques for delivering the message tactfully, respectfully, and productively.

Participants will learn

Understand the nature of difficult conversations and what it takes to handle them.
Identify the seven stages of handling difficult conversations.
Use empathy in a way that minimizes negative responses and strengthens relationships.
Apply best practices for preparing, initiating, and delivering the conversation.
Discover how to generate solutions and bring the conversation to a close.

Presenter

Noe Tabares has over 35 years of experience in leadership, operations, management, sales, marketing, presenting, training, facilitating, coaching, mentoring, motivational speaking, and delivering keynote speeches. Noe has consulted with companies throughout North America, Central America, South America, The Caribbean, The United Kingdom, Europe, Middle East, Africa, and Asia.

HRDQ-U clients enjoy Noe for his personality and commitment to learning. He has a passion for helping people solve their problems and attain goals. Clients often remark that he teaches them how to view situations with a different perspective, allowing them to see various solutions to any problem. They learn to build and maintain relationships, have successful interactions, provide a high level of customer satisfaction, and lead associates to accomplish shared goals.

Noe is bilingual, fluent in English and Spanish. He has facilitated workshops, training sessions, and motivational presentations to diverse audiences around the world, both in person and virtually.

As an HRDQ-U member you'll have unlimited access to our webinars, seminars, and other learning content. Memberships provide cost effective learning for learning professionals and employees. New content is added every week.